Prem Avinaesh Thiagarajan
Logistic Supervisor
Petaling Jaya
Summary
To acquire a challenging and interesting experience in the field of Logistics & Freight Forwarding with a organization that will utilize my administrative interpersonal and communication skills to benefit mutual growth and success.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
3
3
Languages
Work History
Hub Supervisor
Lazada E-Logistics Warehouse
12.2024 - Current
- Oversaw financial aspects of the hub operation, including budgeting, forecasting, and cost control measures.
- Spearheaded process improvements that led to significant reductions in operating expenses without compromising quality or service levels.
- Enhanced operational efficiency by implementing streamlined processes and procedures.
- Conducted regular performance evaluations for staff members, identifying areas for improvement and offering constructive feedback.
- Oversee daily operations at the logistics hub, ensuring smooth last-mile delivery processes.
- Manage and coordinate team members to achieve high efficiency in sorting, loading, and dispatching packages.
- Monitor KPIs, such as on-time delivery rates, to identify areas for improvement and implement corrective actions
- Maintain strong relationships with external partners, such as carriers and vendors, to enhance operational efficiency.
Customer Service Executive
Prism
03.2023 - 12.2024
- Company Overview: Supply Chain management ( 4PL )
- Liasing with airline , Contractors , oversea agents and customers for arrangements of shipment and delivery status
- Checking of rates with airline and provide quotation to customer
- Liaison person between customer , contractors and operation team
- Inputting of sales and cost in systems
- Place booking & release booking confirmation to shipper ( customer )
- Follow up on Pre-alert and send customer on time
- Create Transport request based on requirement ( RTN , WSP , AOG )
- Process customers orders / enquires timely and accurately
- Ensure customers orders are dispatched in best routes to optimize freight cost
- Consistently monitor emails and respond in a timely and professional manne to customer and 3PL in order to provide full visibility to customers
- Supply Chain management ( 4PL )
Vendor Management ( Part Time Contract )
Pickupp Malaysia
09.2022 - 12.2022
- Provide customer service support to address all vendor addition and maintenance related questions and resolves any issues
- Review Vendor Payments - Coordinate activities between Sourcing, Finance, and Vendors to ensure all invoices are raised & paid in accordance with vendor agreements
- Managing supplier pay terms in adherence to contract
- Monitor results against goals via account dashboard
- Performing cost analysis and implementing cost control
- Resolving vendor and employee complaints
Logistics Supervisor
Danone Specialized Nutrition Malaysia
04.2020 - 08.2022
- Process customer orders, service orders, forms, applications and requests.
- Prepare quotation, invoice, DO and make billing.
- Follow up back order and repair quotation.
- To liaise with branches, Purchasing and Warehouse to check stock availability and do stock transfer to fulfil customer order and service repair.
- Prepare and obtain approval for stock adjustment form for transfer
- Arrange collection of repair tools or return goods.
- Keep track of customer interactions, comments, inquires and transactions.
- Communicate and coordinate with internal departments.
- To perform any ad hoc assignments as assigned by the Management.
Warehouse Supervisor
Martin Brower
09.2019 - 04.2020
- To oversee day-today warehouse activities to ensure good support for operation.
- Leading ,executing and oversee operation staff performance and productivity daily basis (1 TL, 2 local WA,15 foreign workers).
- To ensure all operations according to First expired First Out (FEFO) practice.
- To oversee day-today warehouse activities to ensure good support for operation
- To liaise with shipping closely to ensure shipments are delivered on time.
- To establish and implement warehouse stock control system to ensure stock accuracy.
- To lead the team (Receiving and finish goods) to support company objectives.
- Preparing capacity and occupance planning report.
- Arrange and conduct yearly stock take with internal and external team.
- To perform other ad-hoc activites/assignments by Manager/GM.
Senior Executive (Return)
Lazada eLogistics
04.2018 - 05.2019
- Work closely with Route Supervisor/Team Leader on matters related to Route Operations.
- Establishing good communication and good relationship with internal & external parties.
- Assisting Route Supervisor in managing Route operational process, compliance & process optimization.
- Support optimizing program towards achieving better productivity efficiency, unit cost & possible expansion of coverage.
- Assiting in return goods due to lastmile failed delivery,damages and breach.
- Establishing good communication and good relationship with internal & external parties
Education
Diploma - Forwarding Operation Executive
Tech Terrain College
01.2016 - 01.2018
Skills
- Project management
- Communication Skills
- Time management
- Problem Solving
- Leadership
- Delegation
- SAP
- Microsoft Office 365 (Word, Excel, PowerPoint SharePoint)
REFERENCE
Kartigeyan Selvadurai
Senior Manager, First Mile & Last Mile
Lazada Logistic Malaysia
Tel: 0143330360
Tan Kian Pin ( Kelvin)
Manager, Supply Chain
Danone Specialized Nutrition Malaysia
Tel: 0177035550
Timeline
Hub Supervisor
Lazada E-Logistics Warehouse
12.2024 - Current
Customer Service Executive
Prism
03.2023 - 12.2024
Vendor Management ( Part Time Contract )
Pickupp Malaysia
09.2022 - 12.2022
Logistics Supervisor
Danone Specialized Nutrition Malaysia
04.2020 - 08.2022
Warehouse Supervisor
Martin Brower
09.2019 - 04.2020
Senior Executive (Return)
Lazada eLogistics
04.2018 - 05.2019
Diploma - Forwarding Operation Executive
Tech Terrain College
01.2016 - 01.2018
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