Premavathi Perumal
Customer Service Cum Admin
Teluk Intan, Perak,08
Summary
Dynamic professional with extensive experience in office administration and customer service, notably at Susan Lim Chui Ching Agency, Great Eastern. Excelled in maintaining confidentiality, streamlining document management, and enhancing customer satisfaction. Skilled in MS Office and administrative support, with a proven track record of mentoring agents and implementing process improvements to increase operational efficiency.
Overview
19
19
years of professional experience
3
3
Languages
Work History
Administrator
Susan Lim Chui Ching Agency, Great Eastern
09.2011 - 12.2023
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Maintained personnel records and updated internal databases to support document management.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
Customer Service Executive
DHL Global Forwarding
02.2008 - 09.2010
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Described product and service details to customers to provide information on benefits and advantages.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
Officer, Air Freight Planning
Eagle Global Logistics
02.2005 - 02.2008
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Improved department efficiency by streamlining and implementing policies and processes.
- Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
Education
SM Convent
Teluk Intan, Perak, Malaysia 04.2001 -
Skills
Office administration
Customer service
MS office
Administrative support
Timeline
Administrator
Susan Lim Chui Ching Agency, Great Eastern
09.2011 - 12.2023
Customer Service Executive
DHL Global Forwarding
02.2008 - 09.2010
Officer, Air Freight Planning
Eagle Global Logistics
02.2005 - 02.2008
SM Convent
04.2001 -
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