Premalatha Santadana Raja
Kuala Lumpur
Summary
Highly organized and detail-oriented professional seeking an administrative position where I can leverage my strong communication, problem-solving, and multitasking skills to contribute to the smooth operation of the organization. Aiming to utilize my experience in office management, project coordination, and team support to enhance operational efficiency, and ensure a productive work environment.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Administrative Executive
Unity Accident Repairs Malaysia Sdn Bhd
Kuala Lum
01.2024 - 04.2025
- Company Overview: A workshop administrator is responsible for providing comprehensive administrative support to a workshop, focusing on tasks such as managing customer interactions, processing paperwork, and overseeing the workshop's operations.
- Overseeing the customer service department.
- Ensure the CSO is handling customers' inquiries, providing information, and ensuring customer satisfaction.
- Liaise with the workshop manager and ensure a smooth workflow of vehicle repairs completed within the time frame.
- Liaise with estimators to ensure that repair estimates are submitted within the timeline to the insurance company.
- Ensure estimators submit any additional supplements for parts required by the insurer without delay, and closely follow up.
- Address any inquiries or concerns from claimants, providing updates on claims status.
- Ensure the CSO monitors claim approval status, follows up with the Claim Officer, and provides updates to the customer in a timely manner.
- Prepare an accurate and complete final bill, and submit it together with the DV to the insurance company.
- Prepare monthly debtor reports, including up-to-date debtor balances, to provide insights into trends or potential issues.
- Monitor and track overdue accounts on high-risk debtors, and escalate to the manager.
- Position level: Senior Executive.
- Sector: Automobile.
Accounts Cum HR Executive
Elite Starhill Sdn Bhd
Kuala Lumpur
11.2011 - 09.2020
- Handle the full set of accounts (UBS system).
- Overall handling of the three branch hotel employees' payroll.
- Preparing employment letters, confirmation letters, salary increment letters, administering staff transfers, and the resignation or termination process.
- Assist in all scopes of HR functions, including selection, training, recruitment, and employee performance.
- Handle employee-related issues such as attendance and punctuality, performance problems, conflict between employees, harassment or discrimination, salary and statutory issues, resignation, and termination.
- Managed pantry and stationery inventory, and coordinated timely procurement of office supplies to ensure a well-stocked and functional workplace environment.
- Position level: Senior Executive
- Sector: Hospitality Industry.
Administrative Coordinator
Kayu Nasi Kandar Sdn Bhd
01.2007 - 10.2011
- Assist the HR and Operations Manager in coordinating the recruitment processes for foreign workers, including documentation, permit applications, and onboarding.
- Prepare and process payroll for both local and foreign employees, in compliance with statutory requirements.
- Handle general administrative tasks, including employee records, attendance tracking, and monthly reports.
- Liaise with external agencies and government departments for work permits and foreign worker compliance.
- Position Level: Junior Executive.
- Sector: Food and beverage service activities.
Customer Service Officer
Sunday Medical Centre
Petaling Jaya
02.2001 - 10.2003
- Provide front-line customer service to patients and visitors, ensuring a welcoming and efficient experience.
- Handled patient registration, appointment scheduling, and inquiries across various departments.
- Assist in billing processes, payment collection, and clarifying charges to patients and family members.
- Liaise with doctors, nurses, and administrative staff to support smooth patient flow and care coordination.
- Resolved patient concerns and complaints professionally, ensuring service recovery, and patient satisfaction.
- Maintained accurate and confidential patient records in compliance with hospital policies and health care regulations.
- Position Level: Non-Executive
- Sector: Health Care Industry
Customer Service Coordinator
UPS Airlines (M) Sdn Bhd
Subang
01.1996 - 12.1999
- Handled customer inquiries related to air freight, shipping schedules, tracking, and delivery status via phone, email, and in person.
- Provided accurate and timely information on international and domestic cargo services, customs requirements, and shipping documentation.
- Assisted clients with shipment bookings, airway bills, and resolving delays or logistics issues.
- Liaised with operations, warehouse, and flight scheduling teams to ensure smooth handling of customer shipments.
- Resolved service issues and complaints professionally to ensure high levels of customer satisfaction and retention.
- Maintained up-to-date knowledge of UPS systems, shipping policies, and international customs regulations.
- Position Level: Non-Executive
- Sector: Air transport
Export Clerk Cum CS
Kintetsu Integrated (M) Sdn Bhd
Subang
02.1992 - 12.1995
- Company Overview: A workshop administrator is responsible for providing comprehensive administrative support to a workshop, focusing on tasks like managing customer interactions, processing paperwork, and overseeing the workshop's operations. Website: [Not provided]
- Overseeing customer service department
- Make sure CSO handling customers inquiries, providing information, and ensuring customer satisfaction.
- Liaise with workshop Manager and ensuring smooth workflow of vehicle repairs work completed within the time frame.
- Liaise with estimators to ensure repair estimates submitted within timeline to Insurance company.
- Ensure estimators submitting any additional supplementary for parts required to Insurer without delaying and closely follow up.
- Address any inquiries or concern from claimants, providing updates on claims status.
- Ensure CSO monitor claim approval status, follow up with Claim Officer and updates to customer in timely manner.
- Prepare accurate and complete final bill and together with DV submitting to Insurance company.
- Prepare monthly debtor reports including up to-dates debtor balances to provides insights into trends or potential issues.
- Monitor and track Overdue accounts on high risk debtor's and escalate to Manager.
- A workshop administrator is responsible for providing comprehensive administrative support to a workshop, focusing on tasks like managing customer interactions, processing paperwork, and overseeing the workshop's operations. Website: [Not provided]
- Position Level: Entry.
- Sector: Logistics & Freight
Education
Master Executive - Business Administration And Management
Kolej Teknologi Antarabangsa Cybernetics
Kuala LumpurDiploma - Business And Administration
Olympia College PJ
Petaling Jaya11.1998
SPM -
SMK Petaling
Petaling Jaya12.1991
Skills
- Critical Thinking
- Creativity
- Leadership and Team management
- Interpersonal communication
- Teamwork collaboration
- Time management
- Organize
- Adaptability
- Client communication
- Complaint resolution
- Multi Tasking
Certification
- Certificate in Payroll Administration & Management, Malaysia HR Forum Sdn Bhd,
- Certificate in Project Management, Reskill Live Learning Platform.
References
Mr Lionel Manoharan, Operation Manager, Unity Accident Repairs Malaysia S/B, 0162403942
Timeline
Administrative Executive
Unity Accident Repairs Malaysia Sdn Bhd
01.2024 - 04.2025
Accounts Cum HR Executive
Elite Starhill Sdn Bhd
11.2011 - 09.2020
Administrative Coordinator
Kayu Nasi Kandar Sdn Bhd
01.2007 - 10.2011
Customer Service Officer
Sunday Medical Centre
02.2001 - 10.2003
Customer Service Coordinator
UPS Airlines (M) Sdn Bhd
01.1996 - 12.1999
Export Clerk Cum CS
Kintetsu Integrated (M) Sdn Bhd
02.1992 - 12.1995
Master Executive - Business Administration And Management
Kolej Teknologi Antarabangsa Cybernetics
Diploma - Business And Administration
Olympia College PJ
SPM -
SMK Petaling