Preetpal Singh

1. Fraud analytics.

• Responsible for analysing high-frequency transaction data, identifying fraudulent/high-risk transactions, and suggesting improvements to business processes and systems to reduce fraud emergence.
• Analysing fraud data and trends to implement controls and rules for effective fraud prevention. Systems include Advanced Fraud Early Warning System, FWB 2.0.
• Make recommendations related to fraud prevention and loss control, and ensure the quality of the tasks/services provided.

2. Robotic Process Automation (RPA).

• Conduct monthly bot testing to ensure system reliability, functionality, and compliance with operational standards, identify performance gaps, and collaborate with developers to implement enhancements.
• Conduct testing in migration such as AA360, Windows 11 Bot Migration, Cyberark migration, and perform testing for UAT and PAT/PROD testing by mediating between the developer and bot user for multiple use cases.

3. Finance.

• Financial Reporting and Analysis: Prepare and analyse financial reports, ensuring accuracy and compliance with regulatory guidelines. This includes summarising financial trends and providing insights to senior management.
• Oversee the timely submission of financial invoices each month to ensure accurate and efficient charge-out processing via P2P, and Global Tax E-invoice Service (GTES) application.
• Collaborate with multiple stakeholders to facilitate seamless quarterly True Up/Down chargeout processes for the fraud department.

4. Management information system (MIS).

• Engaged in capacity planning, analysing current resources and future requirements to prevent breach in daily, weekly, and monthly TAT and KPI.
• Conduct detailed motion and time studies to assess process efficiency, identify opportunities for improvement, and ensure no KPI breach.
• Analyse the top 10 fraud merchants for multiple markets to ensure fraud prevention is in place in terms of fraud attacks via a dashboard created, and weekly reporting is done for each market to recognise new fraud trends and new fraud patterns.
• Creating a new macro to ensure an easier tool to compile and execute fraud detection.
• Develop and maintain weekly RTS (Return to Site) reports, using Tableau dashboards to track hybrid work attendance and compliance.

5. Business Reporting.

• Conducting daily business reporting of fraud data for various stakeholders across different fraud detection markets, stakeholder in Global and Regional as well.
• Develop and maintain comprehensive process and procedure manuals to ensure standardisation and operational efficiency.

• Monitoring real time queue and identify low, medium and high-risk transaction within the portfolios affiliated to Citibank
• Monitor credit card, ready credit, debit card, bank accounts such as savings accounts and mortgage accounts fraud alerts daily and take necessary action to protect customers and the bank
• Review all alerts from various application such as SQL, ECLIPSE, MASTERCARD/VISA CARDINAL/VISA, FICO, FWB, ARCHER and etc
• And ensure that appropriate actions are taken to mitigate fraud
• Observe customer transactions to identify fraudulent activity
• Resolve queued transactions within the service level agreements to reduce potential revenue Losses
• Interact with banks and customers to validate information and to confirm or cancel authorization
• Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity
• Allowed own decision on disposing alerts as non-Suspicious with correct and reasonable indication before making the decision
• Experienced in providing assisting new hires with the process and providing input based on experience which has accelerated new hires understanding
• Provided exemplary level of customer service to all individuals, including clients and company personnel
• Responsible for the prevention and detection of potential fraud across all payment channels by reviewing customers’ accounts
• Identify fraud patterns through the monitoring of high-risk countries and merchants
• Contribute to the creation of fraud rules by providing analytical data to support better decision making for the team
• Mentioned 2 times in Fraud & Authorizations under 'Top Client Remarks' for Fraud Australia team (2019 - Present)
• Citi's BRONZE Award Winner (2020)
• Worked on shift basis including Night Shift

• Updating critical information about clients on daily basis for data management
• Analyze client's risk to the bank and conducting due diligence checks
• Assisting team to prepare client information and assist team to inhibit accounts and sending out letters to customers
• Working on excel to manage customer information and monitor development on daily basis
• Assist to ensure all RBWM related compliance policies (both internal and external) well implemented at CNQ level and provide due guidance to frontline and in Favor of their implementation
• Assist to maintain external regulatory and HSBC Internal Compliance, Control Standard, Implement and observe Group Compliance Policy

• Conduct research on client’s data and background to reduce bank's exposure to money laundering
• Liaised with internal stakeholder on daily basis and prepare the necessary documents for the clients and analyse and summarize client's information into Trade Summary Sheet (TSS)
• Classification and prioritization of the Premium & Standard Customer's document
• Dealing with bank facilities and handling trade facilities based on documentation using WDM, HUB to get customer's information
• Liaised with internal stakeholder on daily basis, prepare the necessary documents for the clients and analyse and summarize client's information into Trade Summary Sheet (TSS)