Predip Kumar Bipro
Hotel Managment
Semenyih, Selangor,10
Summary
Dynamic Assistant Manager with a proven track record at W Hotel, excelling in operations management and team leadership. Enhanced customer satisfaction through effective problem-solving and employee performance evaluations. Skilled in cost reduction and fostering collaboration, ensuring a high-quality guest experience while maintaining safety and cleanliness standards.
Working experience for luxury hotel for 7 years.
Overview
7
7
years of professional experience
4
4
Languages
Work History
Assistant Housekeeping Manager
W Hotel
05.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Sustainability member for housekeeping department.
- Occupational safety and health administration for housekeeping department.
- Departmental training for housekeeping department.
- Hotel emergency response team.
- Housekeeping department handling laundry, rooms and public area.
- Cost control purchase monthly.
Senior Housekeeping Supervisor
W Hotel
05.2018 - 05.2023
- Coordinated with maintenance teams to address any required repairs or preventative measures in guest rooms or common areas timely fashion.
- Conducted regular inspections of assigned areas to ensure compliance with cleanliness and safety standards, ensuring a safe environment for both guests and staff.
- Developed strong relationships with vendors, suppliers, and contractors to secure the best prices on high-quality products and services.
- Conducted regular performance reviews for housekeeping staff, providing constructive feedback and identifying areas for improvement or growth opportunities.
- Housekeeping handling guest room, public area and landscape.
- Handling the cost control monthly budget.
- Hotel emergency response team.
- Safety and health for housekeeping department.
- Departmental training for housekeeping.
- Handling contractor for housekeeping project
Education
High School Diploma -
Taylors Colleges
Seremban, Negeri Sembilan, Malaysia 04.2001 -
High School Diploma -
Institute Latihan Kemahiran
Seremban, Negeri Sembilan, Malaysia 04.2001 -
Skills
Operations management
Team leadership
Employee performance evaluations
Cost reduction
Problem-solving
Task delegation
Employee scheduling
Team motivation
Time management
Decision-making
Timeline
Assistant Housekeeping Manager
W Hotel
05.2023 - Current
Senior Housekeeping Supervisor
W Hotel
05.2018 - 05.2023
High School Diploma -
Taylors Colleges
04.2001 -
High School Diploma -
Institute Latihan Kemahiran
04.2001 -
Languages
English
Full Professional
Malay
Full Professional
Tamil
Professional Working
Orissa
Full Professional