Pravish Yadav
Penang
Summary
4+ years of experience in IT industry. Progressive experience in IT Operations, Technical Support. Working knowledge of MS Office, server applications and infrastructure architecture Incident & problem management experience based on ITIL foundations Incident handling, Windows server monitoring, and debugging environments to determine root cause. Strong experience in providing 2nd line IT Support working experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
IT Specialist
HCL TECHNOLOGIES LTD.
Penang, Malaysia
11.2022 - Current
- Working in Client Location (ams OSRAM) as a Local Technical Support Engineer.
- Resolving technical problems with LAN, WAN, and other systems.
- Managing the active directory organization units (users and computers, distribution lists)
- High knowledge of Microsoft applications, including Outlook, Teams, Excel, etc.
- Provided high-level client support for computer and laptop end-users.
- Using ServiceNow for incident, request and work order creation
- Resolve the functional and technical errors, provide update patches to the clients on the application.
- Managing Devices like Desktop, Laptops and Mobile phones using MDM Intune
- Scanning the affected device and quarantining the malware using MS Sentinel and KVRT.
- Installation of the latest patches and hotfixes, in the affected machine.
- Whitelisting of apps from the antivirus console, like Cylance and TMSL.
IT Support Engineer
COLLABERA PVT LTD.
Noida
08.2020 - 03.2021
- Working for HCL TECHNOLOGIES LTD on Payroll of COLLABERA PVT LTD
- Working as an Analyst as IT Support Engineer
- Shift Lead (Managing SD,RDS and GAM)
- Support application MS Ofce applications through RDS
- Account Creation and management from Active Directory
- Managing Client Machines Deployment through SCCM
- Transition Part of Ericsson Global Ltd
- Transition Part of ams-Osram Ltd.
Education
Bachelor of Technology - Electronics And Communication Engineering
Allenhouse Institute of Technology
01.2020
12th Standard -
K.R. Education Centre
01.2016
10th Standard -
K.R. Education Centre
01.2014
Skills
- Microsoft Office 365
- Active Directory
- Microsoft Sentinel
- Microsoft Azure
- Security Administration
- Microsoft defender for endpoint
- SCCM Deployments
- ServiceNow ITSM
- Terminal Server
- MDM and Intune
- Firewalls
- Microsoft Windows
- IT service management
Certification
- Microsoft Azure Fundamentals
(AZ-900), I459-6186
- Microsoft Azure Security Associate
(AZ-500), I255-8501
Accomplishments
- Nominated and selected for an onsite role in Penang, Malaysia.
- Awarded as best employee of the year for handling maximum tasks/requests.
- Received R&R for two consequent quarters in the project.
- Achieved spotlight recognition from client for taking extra initiative.
- Exceptional performer in years 2022 & 2023.
Languages
Hindi
First Language
English
Advanced (C1)
C1
Professional Strength
- Quality Assurance
- Process Improvement
- Detailed Oriented
- Project Management
- Collaboration and Time administration
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge. I understand that if any information given above is found false or incorrect, my candidature is liable to be rejected.
Pravish
Timeline
IT Specialist
HCL TECHNOLOGIES LTD.
11.2022 - Current
IT Support Engineer
COLLABERA PVT LTD.
08.2020 - 03.2021
Bachelor of Technology - Electronics And Communication Engineering
Allenhouse Institute of Technology
12th Standard -
K.R. Education Centre
10th Standard -
K.R. Education Centre
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