PRAVIN RAJ RAMACHANDIRAN RAJ
Customer Service Executive
Ampang, Selangor
Summary
Dynamic and results-oriented professional with extensive experience in customer service and sales, notably at Rd Recovery Asia Sdn Bhd. Excelled in problem-solving and conflict resolution, enhancing customer satisfaction and retention. Demonstrated expertise in inventory management and profound product knowledge. Achieved a significant improvement in team efficiency and customer feedback, leveraging strong communication skills and adaptability.
Overview
11
11
years of professional experience
2
2
Languages
Work History
Customer Service Representative
Rd Recovery Asia Sdn Bhd
09.2024 - Current
- Customer Support: Respond to customer inquiries via phone,channels in professional manner.
- Problem Resolution: Address customer concerns, complaints, and issues, working to resolve them efficiently and effectively.
- Product Knowledge: Provide accurate information about the company's products and services, guiding customers through processes, troubleshooting, and offering solutions.
- Order Management: Assist customers with placing, tracking, and managing their orders, returns, exchanges, and cancellations.
- Account Management: Help customers with account-related issues such as password resets, billing inquiries, and account updates.
- Record Keeping: Accurately document all customer interactions, complaints, and feedback using customer service software.
- Follow-up: Ensure that any follow-up actions or unresolved issues are handled promptly, maintaining communication with the customer until resolution.
- Customer Feedback: Gather feedback from customers and relay insights to management for continuous improvement.
- Collaborate: Work closely with other departments such as Sales, Marketing, and Logistics to provide comprehensive service.
Housekeeper
Shangri La Orchard (Singapore)
01.2024 - 07.2024
- Perform general cleaning duties including sweeping, mopping, dusting, and vacuuming floors.
- Clean and sanitize bathrooms, kitchens, and common areas.
- Restock cleaning supplies and report when inventory is low.
- Ensure the proper use and maintenance of cleaning equipment and chemicals.
- Remove trash and recyclables and dispose of them properly.
- Report any maintenance issues or damages in rooms and common areas.
- Assist with special cleaning projects (e.g., deep cleaning, carpet cleaning).
- Ensure that all work areas comply with health and safety regulations.
- Provide excellent service to residents/guests and respond to requests as needed.
Storekeeper
Vital Care Ent Sdn Bhd
02.2019 - 10.2023
- Inventory Management:Receive, inspect, and store incoming goods and materials.
Ensure that stock is properly labeled, categorized, and stored in the correct locations.
Monitor stock levels and inform management when reordering is necessary.
Conduct regular stock audits to ensure inventory accuracy.
Track the movement of stock and update records in the inventory system. - Stock Control and Order Management:Prepare and process purchase orders for replenishment.
Maintain accurate stock records, including receipts, issues, and stock levels.
Report any discrepancies in inventory to the management and work on corrective actions.
Ensure that stock is rotated to avoid any damage or obsolescence.
- Storage and Organization:Keep the store or warehouse clean, organized, and safe, following health and safety guidelines.
Arrange items efficiently to optimize space and ensure easy access.
Monitor and maintain the condition of all storage equipment
- Inventory and Order Fulfillment:Prepare orders for dispatch in a timely and efficient manner.
Assist in the packing and labeling of goods for shipment.
Ensure accurate order fulfillment by picking and packing items according to specifications.
- Record Keeping and Documentation:Maintain and update inventory records in both paper and digital formats.
Document any damaged or defective goods and coordinate returns or exchanges as needed.
Prepare daily, weekly, or monthly reports on stock levels, order status, and stock movements.
- Safety and Compliance:Adhere to safety guidelines and policies in the handling, storage, and movement of goods.
Report any unsafe working conditions or practices to management.
Ensure compliance with any legal or regulatory requirements related to stock management.
Customer Service Executive
Celcom @ Jalan Semarak
06.2017 - 07.2018
- Customer Interaction:Answer inbound customer inquiries via phone, email, chat, or social media in a timely and professional manner.
Provide information about products, services, and policies.
Resolve customer complaints or issues by identifying the root cause and offering appropriate solutions. - Issue Resolution:Manage and resolve escalated customer complaints, ensuring customer satisfaction and retention.
Track customer interactions and escalate unresolved issues to senior staff when necessary.
Maintain accurate records of customer inquiries, feedback, and solutions provided.
- Product Knowledge:Stay updated on product and service features to provide accurate information and recommendations.
Educate customers on how to use products or services effectively.
- Follow-Up:Ensure timely follow-up with customers to ensure their issues have been resolved and to gauge their satisfaction.
Proactively contact customers for feedback, surveys, or updates as needed.
- Data Entry & Reporting:Log all customer interactions in the CRM system accurately.
Prepare daily, weekly, or monthly reports on customer interactions, complaints, and feedback trends.
Sales Executive
Brands Outlet Ampang Point
05.2014 - 03.2016
- Sales Generation:Meet or exceed sales targets and KPIs.
Engage with customers to drive sales by promoting products and offers.
Upsell and cross-sell items to maximize sales volume.
- Customer Service:Provide excellent customer service by addressing inquiries, offering advice, and helping customers find products that meet their needs.
Resolve customer complaints or issues in a timely and professional manner.
- Product Knowledge:Stay up-to-date with product knowledge, including the features, benefits, and specifications of the brands and products sold in the outlet.
Educate customers about the brands and how they compare to other offerings in the market.
- Store Presentation:Ensure the store is well-organized, clean, and visually appealing to customers.
Maintain product displays, and ensure that products are restocked and properly tagged.
- Inventory Management:Assist in stock replenishment and maintaining accurate inventory records.
Monitor product movement and report low stock or discrepancies.
- Promotions and Discounts:Assist in implementing in-store promotions and sales campaigns.
Make customers aware of any ongoing discounts or special offers. - Sales Reporting:Keep track of daily sales figures and customer feedback.
Provide sales reports and insights to the management team.
- Teamwork:Collaborate with other team members and management to achieve sales goals.
Train new staff on product knowledge, store policies, and sales techniques.
Education
No Degree - Foundation in Creative Multimedia
Multimedia University Cyberjaya
Cyberjaya, Selangor, Malaysia 04.2001 -
High School Diploma -
SMK Taman Tasik Ampang
Ampang, Selangor, Malaysia 04.2001 -
Skills
- Tools like Salesforce, HubSpot, or Zendesk, which help manage customer data, track interactions, and provide support
- Help Desk Software: Programs such as Freshdesk, Zoho Desk, or Jira that enable support teams to manage, track, and resolve customer issues
- Communication Tools: Being skilled in using chatbots, live chat software (like Intercom or Drift), email platforms (like Outlook, Gmail), and video conferencing tools (Zoom, Microsoft Teams) is also important
- Ticketing Systems: Knowledge of systems like ServiceNow or Zendesk to track and resolve customer issues
- Knowledge Management Tools: Software like Confluence or SharePoint, where employees can access helpful articles, guides, and solutions to common problems
Additional Information
I pride myself on being a quick learner and a dedicated worker, always striving to exceed expectations and adapt to new challenges ,I have a proven track record of identifying and solving problems efficiently, even in high-pressure environments responsibilities, and challenges that align with both personal growth and company success.
photographer
I have Practice taking portraits of friends, family, or even pets. Learn about different types of lighting (natural light, artificial light) and how to use backdrops to enhance your subject. You can also explore shooting indoors with different lighting setups and Take your camera with you to a busy area of town, like a market, park, or urban street. Focus on capturing people, interesting architecture, or daily life
Timeline
Customer Service Representative
Rd Recovery Asia Sdn Bhd
09.2024 - Current
Housekeeper
Shangri La Orchard (Singapore)
01.2024 - 07.2024
Storekeeper
Vital Care Ent Sdn Bhd
02.2019 - 10.2023
Customer Service Executive
Celcom @ Jalan Semarak
06.2017 - 07.2018
Sales Executive
Brands Outlet Ampang Point
05.2014 - 03.2016
No Degree - Foundation in Creative Multimedia
Multimedia University Cyberjaya
04.2001 -
High School Diploma -
SMK Taman Tasik Ampang
04.2001 -