PRAVIND WIMALA SURIYA
Warehouse Supervisor
Klang,Selangor
Summary
Warehouse Supervisor overseeing outbound operations, inventory accuracy, and team performance in fast-paced warehouse environments. Coordinates picking, packing, staging, loading, and dispatch documentation to keep orders moving on schedule. Leads 10+ staff per shift, enforces SOPs, and resolves inventory discrepancies while maintaining safety and housekeeping standards.
Overview
3
3
Languages
8
8
years of professional experience
Work History
Warehouse Supervisor
CFA Logistics Warehouse
06.2024 - 09.2026
- Process 20-30 orders per shift through picking, packing, staging, and loading.
- Oversee picking, packing, staging, loading, and documentation for accurate outbound flow.
- Monitor inventory integrity, investigate discrepancies, and keep stock records aligned.
- Enforce SOPs, safety standards, and housekeeping practices across daily warehouse work.
- Supervise warehouse staff, coordinate daily assignments, and provide hands-on guidance.
- Coordinate with logistics and customer service teams on dispatches, reporting, and issue resolution.
- Support basic import and export activities, including understanding shipment flow, logistics documentation, cargo handling requirementsand coordination of inbound/outbound movements.
Senior Process Associate
IGT Services and Technologies
11.2021 - 07.2024
- Handle 40-60 customer inquiries daily across reservations, rebooking, web check-in, and queue management.
- Support process reviews by assessing workflow effectiveness, identifying equipment and material defects, and compiling production reports.
- Monitor production quality and flag process issues to support consistent output for manufacturing operations.
- Coordinate airline operations support, including notifications, website assistance, and corporate travel-agent communications.
Junior Data Associate
DHL Asia Pacific Shared Services SDN BHD
04.2021 - 11.2021
- Cleansed and classified inbound dutiable material for multiple countries, aligning entries with customs declaration requirements.
- Captured customer tracking and invoicing details in Full Shipment Data Capture to support downstream billing workflows.
- Recorded customs clearance information to support correct duties, taxes, and reliefs where applicable.
- Reviewed shipment documentation for completeness before submission, reducing follow-up on missing customs details.
- Supported logistics reporting and written communication to keep daily inbound processing aligned across countries.
Customer Service Representative
Techno Mech SDN BHD
06.2020 - 04.2021
- Made outbound service calls to present relevant information, update customer records, and cancel services when requested.
- Responded to questions and service concerns, then escalated calls appropriately to support timely follow-up.
- Retrieved customer data accurately to support issue review, cancellation requests, and informed service conversations.
- Improved customer satisfaction through conflict resolution and calm, professional handling of complaints and service concerns.
- Maintained clear written and verbal communication while documenting call outcomes and service actions for follow-up.
Receptionist
Vinters Hotel Klang
04.2019 - 06.2020
- Greeted, welcomed, and directed visitors to the appropriate contact at the front desk.
- Maintained workplace security by issuing, checking, and collecting badges for visitors.
- Updated visitor logs accurately to support front-desk recordkeeping and site access control.
Staff Associate
7-Eleven Bukit Tinggi Klang
08.2018 - 03.2019
- Kept the store clean and safe for patrons by maintaining daily floor standards and following safety compliance.
- Stocked merchandise across the store, supporting inventory integrity and timely shelf replenishment.
- Forecasted, ordered, and stocked merchandise to keep products available and support order fulfillment.
Education
Bachelor of Logistics Management - Logistics Management
Management and Science University
Shah Alam05.2026
SPM -
SMK Raja Mahadi
Klang05.2018
Skills
Team supervision
Quality assurance control
Inventory integrity
Order fulfillment
Safety compliance
Picking and packing
Dispatch coordination
SOP enforcement
Shipment documentation
Logistics reporting
Customer service liaison
Performance reporting
Email management
Call handling
Queue management
Service recovery
Escalation handling
Issue resolution
Customer communication
Live chat support
Customer issue resolution
Documentation accuracy
Written communication
CRM documentation
Award & Honours
Outstanding Customer Service Professional Award 2023, The best customer service agent of the month, Excellence in Data Analysis Award 2021, The Excellence in Data Analysis Award recognizes outstanding achievement in the use of data analysis to generate valuable insights and drive impactful decisions.
Timeline
Warehouse Supervisor
CFA Logistics Warehouse
06.2024 - 09.2026
Senior Process Associate
IGT Services and Technologies
11.2021 - 07.2024
Junior Data Associate
DHL Asia Pacific Shared Services SDN BHD
04.2021 - 11.2021
Customer Service Representative
Techno Mech SDN BHD
06.2020 - 04.2021
Receptionist
Vinters Hotel Klang
04.2019 - 06.2020
Staff Associate
7-Eleven Bukit Tinggi Klang
08.2018 - 03.2019
Bachelor of Logistics Management - Logistics Management
Management and Science University
SPM -
SMK Raja Mahadi