Pravin Raman
Kuala Lumpur
Summary
Customer-driven and results-oriented service professional with 5+ years of experience in retail and call center environments. Skilled in de-escalating conflicts, solving problems with creativity, and delivering personalized solutions that exceed customer expectations. Recognized for achieving a 25% increase in customer satisfaction scores and building long-term relationships with clients. Eager to leverage my strong communication skills and commitment to excellence to contribute to a dynamic team.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
4
4
Certifications
3
3
Languages
Work History
Customer Service Representative
TELEPERFORMANCE MALAYSIA
02.2024 - Current
- Handling clients enquiries on their business enquiries
- Troubleshoot their in app issues and many more
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
Certified Personal Trainer
ANYTIME FITNESS TRAILBLAZERS
02.2023 - 01.2024
- Being a Certified Personal Trainer (Anytime Fitness)
- Trx Suspension Certified Trainer
- CPR & AED certified
- Tatsujin MMA KickBoxing Level 1
Customer Service Representative
Telecontinent Malaysia Sdn Bhd
01.2021 - 01.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Improved resolution time with effective problem-solving for customer complaints.
Membership Sales Representative
FITNESS FIRST (THE GARDENS MALL KL)
01.2020 - 01.2021
- Trained new sales representatives on company policies, product offerings, and best practices for success in a competitive industry.
- Implemented referral program that significantly increased membership through word-of-mouth.
- Successfully transitioned existing customers onto more suitable memberships plans when necessary.
- Expanded client base through effective networking, relationship-building, and follow-up techniques.
- Enhanced membership retention by providing exceptional customer service and promptly addressing concerns.
SCICOM BERHAD (CELCOM PROJECT)
01.2020 - 01.2021
- Handling customer's inquiries
- Ability to analyze and solve customer problems promptly, ensuring a positive customer experience
Personal Trainer
CELEBRITY FITNESS (ENDAH PARADE)
01.2019 - 01.2020
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Improved client fitness levels by developing personalized workout plans and monitoring progress.
- Adapted workout routines for special populations such as seniors or those recovering from injuries ensuring safety while still challenging their abilities.
Education
No Degree - Mechanical Engineering
Megatech University College
Kuala Lumpur, Malaysia 04.2021 - 01.2023
High School -
SMK SEKSYEN 3 BANDAR KINRARA
01.2011 - 01.2015
Skills
Problem-solving
Certification
Certified Personal Trainer (Celebrity Fitness)
Timeline
Customer Service Representative
TELEPERFORMANCE MALAYSIA
02.2024 - Current
Certified Personal Trainer
ANYTIME FITNESS TRAILBLAZERS
02.2023 - 01.2024
No Degree - Mechanical Engineering
Megatech University College
04.2021 - 01.2023
Customer Service Representative
Telecontinent Malaysia Sdn Bhd
01.2021 - 01.2023
Membership Sales Representative
FITNESS FIRST (THE GARDENS MALL KL)
01.2020 - 01.2021
SCICOM BERHAD (CELCOM PROJECT)
01.2020 - 01.2021
Personal Trainer
CELEBRITY FITNESS (ENDAH PARADE)
01.2019 - 01.2020
High School -
SMK SEKSYEN 3 BANDAR KINRARA
01.2011 - 01.2015
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