Praveen Shanth

• Supervised daily food preparation operations, ensuring adherence to quality and safety standards for optimal customer satisfaction.
• Trained and mentored new staff members, fostering a collaborative environment and enhancing team performance and service efficiency.
• Managed inventory levels and conducted regular stock checks, minimizing waste and ensuring timely replenishment of supplies.
• Implemented operational improvements that streamlined service delivery, resulting in increased customer throughput during peak hours.

Celcom ( Telemarketing - Short Term Campaign )

• Managed a high volume of calls daily while maintaining professionalism and efficiency.
• Generated new leads through targeted cold calling efforts, expanding the company''s client base.
• Recorded and updated customer information in online systems.
• Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.

HDS - Part Time (November - December 2022)

• Conducted product presentations and demonstrations, effectively communicating features and benefits to potential customers.
• Collaborated with team members to refine sales strategies, contributing to a more cohesive and productive sales approach.
• Analyzed customer feedback to identify trends, informing adjustments in sales tactics and improving customer satisfaction.

Digital Care Malaysia - DCMY (December 2022 - May 2025)

• Maintained up-to-date knowledge of product offerings, enabling effective resolution of customer issues and inquiries.
• Executed daily operational tasks with a focus on accuracy, ensuring timely responses to customer requests.
• Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
• Streamlined data entry processes by developing efficient workflows, which reduced time spent on repetitive tasks.

DDrent - powered by Digital Care Malaysia ( January 2025 - May 2025 )

• Utilized advanced spreadsheet functions to analyze data trends, resulting in more informed decision-making by management.
• Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
• Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.