Summary
Overview
Work History
Education
Skills
Language Proficiency
Technical Skills And Systems Proficiency
Accomplishments
Certification
Timeline
Generic
PRASHANTH KUMAR

PRASHANTH KUMAR

53, Jalan Desa Mesra, Taman Desa, 58100 Kuala Lumpur

Summary

Dynamic Business Operations Manager with a proven track record at Simply Spirits Sdn Bhd, excelling in inventory management and regulatory compliance. Adept at enhancing supply chain efficiency and fostering team collaboration, I consistently deliver accurate financial reporting and streamline processes, ensuring operational excellence and compliance with industry standards.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Business Operations Manager

Simply Spirits Sdn Bhd
Kuala Lumpur
10.2022 - Current
  • Managed daily business operations to enhance organizational efficiency and maintain smooth workflow.
  • Managed procurement of stock, monitored inventory levels, and coordinated with suppliers to maintain supply chain consistency.
  • Generated monthly and quarterly management accounts in conjunction with financial summaries for senior leadership.
  • Handled all licensing and regulatory compliance matters, including the timely submission and renewal of business and premises licenses.
  • Streamlined documentation and protocols for alcohol beverage license renewals.
  • Oversaw cash management processes, encompassing daily cash opening and closing along with petty cash disbursements.
  • Ensured timely and accurate payments to suppliers and vendors.
  • Facilitated communication between departments to align operational strategies with business goals.

Foreign Worker Operations Executive

STC Fast Management Services (M) Sdn Bhd
Kuala Lumpur
05.2018 - 09.2022
  • Oversaw comprehensive onboarding processes for foreign workers, encompassing FOMEMA medical registration and work agreement preparation.
  • Administered permit applications and renewals through the e-PLKS system, ensuring timely submissions and compliance with immigration regulations.
  • Acquired and renewed CIDB cards for construction workers, enabling legal worksite access and ensuring safety compliance.
  • Oversaw statutory contributions and reporting, including EPF, SOCSO, EIS, HRD levy, and monthly income tax filings.
  • Managed insurance procurement for workers and negotiated claims directly with financial institutions including RHB Bank.
  • Liaised with MYEG for permit renewals and other immigration-related processes.
  • Ensured all employment agreements met legal standards and aligned with company policies.

Customer Care Executive

TATA Business Support Services
Hyderabad
01.2016 - 04.2018
  • Handled customer inquiries via phone, email, or chat, guaranteeing prompt and professional service in accordance with company standards.
  • Resolved complaints, processed service requests, and provided accurate information about products and services.
  • Documented thorough records of customer interactions via CRM software and facilitated necessary follow-ups.
  • Escalated complex issues to senior staff or relevant departments to ensure timely resolution.
  • Met and exceeded performance metrics, including call quality, resolution time, and customer satisfaction targets.
  • Maintained a strong understanding of client-specific processes, policies, and updates to ensure accurate support delivery.
  • Participated in regular training to stay current on industry best practices and product knowledge.

Education

BCom - Bachelor Of Commerce

Wesley Degree College
India
12-2015

Associate of Arts - Civic, Economics & Commerce

Loyola Inter College
India
11-2012

Skills

  • Inventory management
  • Procurement processes
  • Financial reporting
  • Regulatory compliance
  • Supply chain coordination
  • Employee onboarding
  • Team collaboration
  • Problem solving
  • Microsoft office proficient
  • Effective communication

Language Proficiency

Hindi
First Language
English
Proficient (C2)
C2
Malay
Upper Intermediate (B2)
B2
Telugu
Proficient (C2)
C2
Tamil
Advanced (C1)
C1

Technical Skills And Systems Proficiency

  • MyEG system
  • CIDB (Construction Industry Development Board)
  • FOMEMA
  • CRM Systems
  • Accounting Software (Dynamod Account)
  • POS System (Point of Sale)
  • ShopeeFy
  • SiteGiant ONE
  • EPF, SOCSO, HRD Levy & Income Tax

Accomplishments

  • HRDF Management Certificate – Recognized for coordinating and managing an HRDF-approved electrical training course, ensuring compliance with training and regulatory standards.
  • NCC Cadet – State Representative – Represented Andhra Pradesh at the All India level as part of the National Cadet Corps (NCC), demonstrating leadership, discipline, and national-level participation.
  • Dragon Boat Participant – Competed in traditional water sports (Dragon Boat Racing) in Assam, showcasing physical endurance and team collaboration.

Certification

  • Motorcycle License (Class B2) – Valid
  • Car Driving License (Class D) – Valid

Timeline

Business Operations Manager

Simply Spirits Sdn Bhd
10.2022 - Current

Foreign Worker Operations Executive

STC Fast Management Services (M) Sdn Bhd
05.2018 - 09.2022

Customer Care Executive

TATA Business Support Services
01.2016 - 04.2018

BCom - Bachelor Of Commerce

Wesley Degree College

Associate of Arts - Civic, Economics & Commerce

Loyola Inter College

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PRASHANTH KUMAR