PRASHAND RAJ
Kuala Lumpur
Summary
Dynamic Senior Operations Manager with over 11 years of experience in banking and financial institutions. Expert in strategic planning, team leadership, and performance optimization, recognized for developing efficient operational strategies that drive growth. Demonstrates strong problem-solving and decision-making abilities, effectively influencing key stakeholders through exceptional communication skills. Committed to delivering innovative solutions that align with organizational goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Operations Manager - Global Payments
Teleperformance
Kuala Lumpur
06.2024 - Current
- Global Payments Head: Risk Operations, Payment Operations, Financing Operations, and Procurement.
- Leading a team of 4 operation managers and 165 operational staff.
- Oversaw workforce management planning, volume predictions, and capacity planning.
- Spearheaded process improvements to reduce errors and increase overall quality.
- Championed change management initiatives to facilitate the successful adoption of new technologies and processes.
- Enhanced the performance monitoring to drive excellence.
- Implemented data-driven decision-making to inform business strategies and drive operational excellence.
- Built strong relationships with key stakeholders through consistent engagement, collaboration, and transparent communication practices.
- Managing P&L, budgets, forecasting financial needs, and ensuring that operations are cost-effective while maintaining high-quality standards.
Senior Manager (MY)
Standard Chartered
Bukit Jalil
01.2024 - 06.2024
- Managed banking operations in Malaysia, consisting of 9 team managers and 130 staff members.
- Develop and execute strategies to drive business growth in the assigned banking segment (e.g., SME, retail, corporate, wealth management).
- Align departmental goals with overall bank objectives and market trends.
- Manage and grow a portfolio of clients by offering banking solutions tailored to their needs.
- Lead efforts in acquiring new customers, and deepening existing client relationships.
- Collaborate with product teams to deliver innovative solutions (e.g., loans, trade finance, digital products).
- Lead multiple UAT testings with specifically skilled experts under the process.
- Ensure compliance with Bank Negara Malaysia (BNM) regulations, internal policies, AML/CFT, and risk frameworks.
- Review and improve risk management practices across lending, or operations.
- Participate in audits and regulatory reporting when required.
- Streamline processes and improve customer experience, especially in digital banking or branch operations.
- Collaborate with technology and operations teams to implement automation or digital initiatives.
Senior Manager (SG)
Standard Chartered
Bukit Jalil
11.2019 - 12.2023
- Digital Acquisition Project Head.
- Oversaw a team of 120 staff members, including a set of 8 team managers.
- Define and lead the overall strategy and direction of the wholesale and retail banking divisions.
- Headed credit loan facility business migration from India and Singapore.
- Oversaw high-value corporate and institutional client portfolios (MNCs, GLCs, and large local corporates).
- Drive cross-functional delivery of comprehensive banking solutions, such as corporate lending, loans, and retail financing.
- Drove revenue growth, profitability, and return on capital for the wholesale segment.
- Manage departmental P&L, set revenue targets, and optimize cost efficiency.
- Liaise with internal stakeholders (e.g., credit, treasury, digital, contact center and operations) to ensure seamless service delivery.
- Represent the bank in key client meetings, industry forums, and regulatory engagements.
Assistant Manager - Compliance (Sanctions & AML)
PayPal (M) Sdn. Bhd
Damansara
02.2015 - 05.2019
- Led a team of 16 investigators, including a team of mentors, comprising 20 sanctions teams from Omaha, Chennai, Bangalore, Shanghai, and Dublin.
- Head various migrations, set up the entire process site, update and initiate documented procedures in PayPal Chennai and PayPal Bangalore.
- Sanctions Compliance Oversight
- Governance of Regulators requirements.
- Risk Assessment & Mitigation.
- Transaction Screening.
- Sanctions List Management.
- Policy Development & Implementation.
- Staff Training & Awareness.
- Collaboration with Regulatory Bodies.
- Due Diligence on High-Risk Clients.
- Transaction Monitoring and Investigation.
- KYB Program Management.
- Customer and Business Onboarding.
- Know Your Customer (KYC) Review.
Customer Support Executive, Consumer Services & Product
PayPal (M) Sdn. Bhd
Damansara
07.2014 - 02.2015
- Processing queue items with adherence to KYC, and product knowledge.
- Proactively recommend and educate the customer about the features and benefits of PayPal products to improve their satisfaction and deepen their relationship with PayPal.
- Participate in initiatives to improve the client and account management process.
- Responsible for ensuring that PayPal implements the appropriate controls and monitoring to satisfy its obligations to the regulatory authorities.
- Ensuring that Anti-Money Laundering regulations are adhered to.
- Corporate and individual payment transaction monitoring.
Education
BBA - Business Administration And Management
Open University Malaysia
Kuala LumpurSkills
- Risk management
- Process improvement
- Operational efficiency
- Profit and loss accountability
- Cross-functional team leadership
- Data analysis
- Budget forecasting
- Strategic planning
- Financial management
- Change management
- Compliance control
Accomplishments
- P&L - Cost reduction and efficiency gains: a 20% reduction in operational costs
- Enhanced Compliance and Risk Management: Zero noncompliance issues in internal and external audits
- Operational risk mitigation: 40% reduction in operational errors
- Business Continuity Planning: Ensured a 100% recovery rate during system outages and external disruptions
- Audit and Regulatory Reporting: No regulatory penalties, and a 100% compliance rate with audit requirements
- Performance monitoring and KPIs: a 10% increase in operational performance
Certification
Lean Six Sigma - Yellow Belt
Timeline
Senior Operations Manager - Global Payments
Teleperformance
06.2024 - Current
Senior Manager (MY)
Standard Chartered
01.2024 - 06.2024
Senior Manager (SG)
Standard Chartered
11.2019 - 12.2023
Assistant Manager - Compliance (Sanctions & AML)
PayPal (M) Sdn. Bhd
02.2015 - 05.2019
Customer Support Executive, Consumer Services & Product
PayPal (M) Sdn. Bhd
07.2014 - 02.2015
BBA - Business Administration And Management
Open University Malaysia
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