Prashan Prapakaran

-Made digital banking better by finding problems in how users interact and working with different teams to fix them.
-Helped launch new digital banking features that attracted more users and helped the platform grow.
-Analyzed data to find ways to improve how the digital system works and how customers use it.
-Led the release of new features, making sure the team was ready and customers had a smooth experience
-Monitor digital banking platforms to spot and report any issues or errors.
-Work with IT and product teams to test new digital banking features before launch.
-Help create guides and training materials for customers and staff on how to use digital banking tools.

• -Monitor Grab's systems, networks, and platforms for any unusual or suspicious activity.
  -Investigate incidents to find the cause, size, and impact on Grab services.
  -Work closely with other Grab teams to stop and fix issues quickly.
  -Record incident details and prepare clear post-incident reports.
  -Put in place preventive steps to avoid similar problems in the future.
  -Check for possible threats and weaknesses in Grab's systems.
  -Keep Grab's incident response plans and guides updated.
  -Ensure all actions follow Grab's security policies, legal rules, and industry standards.
  -Find the main cause of repeated problems and recommend fixes.
• Do a Manager CallBack task if consumer insist a manager call back.

-Process payments: Make sure payments from customers, to vendors, or refunds are done right and on time.
-Verify transactions: Check payments to catch mistakes or fraud.
-Solve problems: Fix issues like failed payments, disputes, or delays.
-Reconcile accounts: Match the payments in the system with the real money received or paid.
-Work with teams: Help finance, customer service, and tech teams so payments go smoothly.

-Process payments: Make sure payments from customers, to vendors, or refunds are done right and on time.
-Verify transactions: Check payments to catch mistakes or fraud.
-Solve problems: Fix issues like failed payments, disputes, or delays.
-Reconcile accounts: Match the payments in the system with the real money received or paid.
-Work with teams: Help finance, customer service, and tech teams so payments go smoothly.

• Mainly I have to conduct interviews and collect surveys from the public then key the data into databases.
• Daily we will be given some area to cover, so we will be going and survey their data.

• Helping Inbound Call to resolve the problem
• Handle customer technical issue for paypal system
• Email to IT Network System on the problem customer facing