Prasanth Sivati
Petaling Jaya
Summary
Dynamic Data Center Technician with a proven track record at Euronet Worldwide, excelling in ATM monitoring and technical support. Adept at analyzing statistical data and fostering effective communication, I ensure high service availability and timely issue resolution. My meticulous attention to detail and problem-solving skills drive operational excellence in fast-paced environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
DATA CENTER TECHNICIAN & HELPDESK
EURONET WORLDWIDE, SELANGOR
Selangor
04.2024 - Current
- To attend calls, emails, mobile messages via WhatsApp, SMS and others from Service Providers relating to operations.
- Provide technical support to technicians and engineers to assist on the task from the system
- Customer service regarding card capture, cash dispute issues, clearly explain technical information to users, both verbally and in writing etc.
- Collect, compile, and analyze statistics data for schedule and ad-hoc reporting.
- Manage Tickets: Log, track, and manage desk tickets, ensuring timely resolution of user issues.
- Follow up on the appointment and FLM to ensure they don’t affect the downtime of the ATM
- Effectively monitor the ATMs and escalate to the stakeholders on a timely basis to ensure high availability of ATM service including cash level by collaborating with Service Providers (First Line Maintenance Team, Network Providers, ATM vendors etc.) and internal resources according to the approved procedures and checklists.
- Monitors daily computer operations with an eye towards unusual events, and notifies the appropriate parties according to the Incident Response Plan
- To monitor device error messages (device errors, cash level, cassette faulty) using Euronet monitoring systems.
- To ensure all daily reports, logs and checklists are filed accordingly.
- Document Issues and Solutions: Maintain accurate records of user interactions, problems, and resolutions.
DATA CENTER TECHNICIAN
PAYMENT NETWORK MALAYSIA, KL
Kuala Lumpur
12.2021 - 03.2024
- Effectively monitor the MEPS ATMs and escalate to the stakeholders on a timely basis to ensure high availability of MEPS ATM service including cash level by collaborating with Service Providers (First Line Maintenance Team, Network Providers, ATM vendors etc.) and internal resources (SST Operations, SST AD, ITD, etc.) according to the approved procedures and checklists.
- Operate all SST Tools i.e. GMV Checker (Security Software), Nectar (Software Distribution), RECM (Recon and Monitoring) and other systems to manage the MEPS ATMs in production, Support User Acceptance Testing on MEPS ATM systems whenever necessary.
- Provide all reports (Shift Handover Document, daily ATM transactions, ATMs down more than 1 day, etc.) related to MEPS ATM to stakeholders.
APPRENTICESHIP
PANDIT SDN.BHD, DATA SCIENCE AND ANALYSIS(REMOTE)
06.2021 - 09.2021
- Python Programming
- Scrap data from website using python and WampServer
- Machine learning and AI
- Html coding, Jupiter notebook and Wamp Server
MIS
GIANT STORE, KULIM KEDAH
Kulim
03.2016 - 09.2016
- Implement Software and Security Updates
- Ensure Stable Operation of Organization’s Network and Databases.
- Develop and maintain organization Network, database solve technical issues and retrieve lost information
PROGRAMMER IT AND TECHNICIAN
NEURON TECH SOLUTION (NTS) BANDAR PERDA, BUKIT MERTAJAM
Bukit Mertajam
09.2013 - 07.2016
- Assist senior programmer on testing and report
- Meeting with client on creating a product
- Design web page using webmaster tool
- Learning and creating web pages with html and script
- Make a search engine with VB and SQL database
- Hardware repair on pc or laptop
Education
Diploma - Software Engineering
Infrastructure University KL
11.2019
High School - Accounting
Taman Selasih, Kulim Kedah
Kulim, Kedah12.2015
Skills
- STRONG INTERPERSONAL&COMMUNICATION SKILLS
- MS OFFICE SUITE
- ABILITY TO WORK COLLABORATIVELY AS PART OF A TEAM
- PROBLEM SOLVING
- LEADERSHIP
- METICULOUS ATTENTION TO DETAIL
- EXCELLENT ORGANIZATIONAL SKILLS
- POISED UNDER PRESSURE
- ANALYZE STATISTICS DATA
- SUPPORT USER ACCEPTANCE TESTING
- FAST LEARNER
- KNOWLEDGE ON OPERATION ATM SST TOOLS
- Technical support
- Data analysis
- ATM monitoring
- Database management
- Problem solving
- Effective communication
- Time management
Personal Information
Certification
- Data science and Python
Timeline
DATA CENTER TECHNICIAN & HELPDESK
EURONET WORLDWIDE, SELANGOR
04.2024 - Current
DATA CENTER TECHNICIAN
PAYMENT NETWORK MALAYSIA, KL
12.2021 - 03.2024
APPRENTICESHIP
PANDIT SDN.BHD, DATA SCIENCE AND ANALYSIS(REMOTE)
06.2021 - 09.2021
MIS
GIANT STORE, KULIM KEDAH
03.2016 - 09.2016
PROGRAMMER IT AND TECHNICIAN
NEURON TECH SOLUTION (NTS) BANDAR PERDA, BUKIT MERTAJAM
09.2013 - 07.2016
Diploma - Software Engineering
Infrastructure University KL
High School - Accounting
Taman Selasih, Kulim Kedah
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