Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
PERSONAL STRENGTH
COURSES
PROFILE
Generic
PRAKASH YOGARAJA

PRAKASH YOGARAJA

Petaling Jaya

Summary

To contribute my knowledge and skills to a dynamic organization, while gaining valuable experience and continuously improving myself professionally. I am seeking opportunities in a competitive work environment that fosters career growth and development.

Overview

10
10
years of professional experience

Work History

Mobile Sales Associate (Grade 4)

Strateq Business Hub SDN. BHD (Supporting Client: Starhub Singapore)
04.2024 - Current
  • Function as a single point of contact from pre-order, order fulfilment and providing post-sales support for StarHub’s Managed Accounts (this would include creation of quotation, orders, service requests, trouble tickets, scheduling deliveries etc. unless otherwise specified).
  • Guiding of customers in navigating through StarHub’s self-service digital touchpoints (where applicable).
    Monitoring of customer’s orders and enquiries (disputes, faults etc.) and follow them through to completion and/or resolution.
  • Assist customers in selecting mobile devices and accessories, ensuring optimal product fit for individual needs.
  • Ensure high level of customer experience through excellent sales/after sales support.
    Liaise directly with customers on any customers’ queries/issues and product enquiries.
  • Services existing accounts and establishes new accounts by liaising closely with respective Account Managers.
    Keeping abreast of new/existing product knowledge, recommends product or service enhancements to improve customers’ satisfaction.
  • Raise waivers or credit notes for customer dispute cases.
    Maintain accurate and timely records of manual billings (e.g. Tech Fund, ETC Buyout, Rebates) if any.
  • Manage inventory levels, performed stock checks, and organized displays to maximize product visibility.
  • Collaborate with relevant stakeholders to investigate and respond to customers’ feedback in a timely manner.
    Provide information regarding each product and any discount offers associated with it.
  • Collaborated with team members to achieve sales targets, fostering a supportive team environment.
  • Derive customized reports upon customers’ request which information is not readily in current reports (if any).
    Plan and execute bulk deployment:
    a. Meet-up with customers
    b. Monitor and report progress for bulk order

Customer Service Professional

Telekom Malaysia (UNIFI)
04.2021 - 03.2024
  • Provide customer service via inbound & outbound calls in a call center atmosphere
  • Identify and resolve root cause of customer issues.
  • Demonstrated strong customer service and telephone skills by communicating effectively with customers and inputting accurate orders resulting in customer satisfaction
  • Used strong customer service skills and demonstrated a balance of sensitivity to customers along with maintaining accuracy and production standards
  • Articulate with excellent verbal and written communication skills and diplomatically resolve customer complaints and diffused tension to ensure customer retention.
  • Utilize all one-line resources/tools to troubleshoot and diagnose customer issue for effective and timely resolutions of all customer inquiries
  • Review customer accounts and make recommendations regarding current services and available services and packages to meet customer requirements
  • Managed customer accounts, scheduled services, proactively resolved issues for customer retention
  • Assisted customers by providing account information and solutions with their billing issues while simultaneously determining areas of opportunity.
  • Sole responsibility of negotiating resolutions for contracts and billing issues and resolving customer complaints.
  • Help customers set up online accounts to check status of and void any credit card payments.

Admin

Roots & Wings Sdn Bhd
01.2020 - 01.2021
  • Doing administrative and clerical tasks (such as scanning or printing).
  • Preparing and editing letters, reports, memos and emails.
  • Running errands to the post office or supply store.
  • Arranging meetings, appointments and executive travel.
  • Answering phone calls and taking messages.
  • Maintaining folders on servers.
  • Recording meeting minutes.
  • Liaising with teams and units.
  • Tracking petty cash.
  • Covering reception.

Internship

Green Village Resort Langkawi
01.2017 - 06.2017
  • Fulfill tasks set out by supervisors from several departments.
  • Attend meetings and take minutes.
  • Perform research at a supervisor’s request.
  • Update social media platforms and write copy for posts.
  • Create images for social media posts.
  • Review finance, oversee hiring process.
  • Build customer relationship with guest and vendors.
  • Manage daily reports.

Customer Service

Astro
06.2015 - 08.2015
  • Part-time employment.
  • Answer incoming calls and respond to customer’s email.
  • Management and resolve customer complaints.
  • Sell products and place customer orders in the computer system.
  • Identify and escalate issues to supervisors.
  • Provide product and service information to customers.

Education

BA - Business Management

University of Sunderland
05.2019

Diploma - Business

Help University College
07.2017

Skills

  • Customer Service
  • Natural Communicator
  • Creativity and Innovation
  • Judgement and Decision Making
  • Analytical Skills
  • Communication and Negotiation
  • Ability To Work Under Pressure
  • Leadership and Teamwork
  • Critical Thinking and Problem Solving
  • IT Skills

LANGUAGES

Bahasa Melayu (spoken and written)
English (spoken and written)
Tamil (spoken and written)

Timeline

Mobile Sales Associate (Grade 4)

Strateq Business Hub SDN. BHD (Supporting Client: Starhub Singapore)
04.2024 - Current

Customer Service Professional

Telekom Malaysia (UNIFI)
04.2021 - 03.2024

Admin

Roots & Wings Sdn Bhd
01.2020 - 01.2021

Internship

Green Village Resort Langkawi
01.2017 - 06.2017

Customer Service

Astro
06.2015 - 08.2015

Diploma - Business

Help University College

BA - Business Management

University of Sunderland

PERSONAL STRENGTH

  • Good self-discipline, committed and willing to learn
  • Ability to work effectively and independently
  • Well-organized and able to work with minimum supervision
  • Highly sense of responsibility and fast adapt with new working environment
  • Honest with positive working attitude

COURSES

  • PHP MySQL Web Programming at Training Square London
  • Web & Graphic Design at Training Square London

PROFILE

  • Contact No.: 011 – 16865420
  • Email: kashyogaraja@gmail.com
  • Address: 12-03, Block A, Jalan 5/58C, Bukit Gasing, 46000 Petaling Jaya, Selangor
  • Age: 26 Years
  • Date Of Birth: 17 June 1997

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PRAKASH YOGARAJA