PRAKASH SUNDRAM

• Enhanced communication between drivers, dispatchers, and customers by implementing a centralised information system.
• Built and maintained strong partner relationships for smooth, cost-effective logistics.
• Ensured timely delivery of goods by closely monitoring shipments and proactively addressing potential delays.
• Coordinated driver dispatch to accomplish daily delivery requirements.
• Resolved customer issues related to shipments efficiently while maintaining high levels of satisfaction throughout the resolution process.
• Improved on-time delivery rate by 40% through enhanced route tracking and coordination.

• Efficiently processed inbound shipments upon arrival, ensuring timely and accurate distribution to couriers.
• Ensured all shipments were secured in accordance with the company's security policies and procedures, minimising risks and enhancing shipment integrity.
• Managed the processing of outbound shipments, verifying correct documentation and adherence to shipping schedules.
• Provided comprehensive network and shipment information to the service center, facilitating smooth operations and effective communication.
• Maintained accurate records by filing, emailing, and entering inbound and outbound data into the system, ensuring all information was up-to-date and accessible.
• Delegated tasks among team members in the absence of the Team Leader, maintaining operational continuity and efficiency.
• Scanned all inbound shipments and sorted them into the correct courier bins, ensuring proper distribution and reducing processing time.
• Identified and corrected missorted or miscoded shipments by forwarding them to the correct destinations, improving delivery accuracy.
• Maintained a clean and organized process area, ensuring all relevant equipment was operational and ready for use.
• Carried out various administrative tasks required for the ground operations team, contributing to overall team efficiency.
• Assisted the supervisor in ensuring that operational practices and procedures were carried out effectively, adhering to company standards.
• Worked under close supervision and regularly sought advice and guidance from the supervisor to improve operational efficiency and personal performance.

Key Achievements:

• Process Optimisation: Implemented process improvements that reduced shipment processing time by 10%, increasing overall efficiency.
• Team Coordination: Successfully managed team tasks during the Team Leader's absence, maintaining high standards of operation without disruption.
• Security Enhancement: Enhanced shipment security measures, resulting in a 15% reduction in security breaches.

• Responsible for overseeing all ground operation activities within a shift, ensuring smooth and efficient cargo handling process.
• Ensured that all necessary resources and equipment were available and in optimal condition to meet operational requirements.
• Supervised and coordinated the activities of ground staff in the loading, unloading, securing, and staging of cargo, ensuring adherence to safety and operational standards.
• Conducted daily briefings and deployed staff to import and export areas based on operational needs and priorities.
• Performed inventory checks for all cargo in warehouse storage, maintaining accurate records and ensuring proper inventory levels.
• Prepared manifests detailing cargo weight and transmitted data to destination points, ensuring accuracy and compliance with regulations.
• Ensured all cargo met the required cut-off times and dates, facilitating timely shipments and deliveries.
• Conducted inspections and counted received items, comparing them against documentation to identify and address any discrepancies such as shortages or damaged goods.
• Coordinated with acceptance staff to ensure that cargo was properly scanned in X-ray machines according to flight schedules and security protocols.
• Carried out various administrative duties required for the ground operations team, including documentation, data entry, and communication with relevant stakeholders.
• Worked under close supervision and regularly sought advice and guidance from the Duty Manager to ensure alignment with operational standards and continuous improvement.
• Maintained detailed records and documentation of cargo operations, providing necessary reports to management as required.

Key Achievements:

• Operational Efficiency: Streamlined ground operation processes, resulting in a 20% improvement in cargo handling efficiency.
• Inventory Accuracy: Enhanced inventory management practices, achieving a 98% accuracy rate in cargo inventory records.
• Staff Productivity: Successfully managed and motivated ground staff, leading to a 15% increase in productivity and morale.
• Compliance and Safety: Ensured full compliance with safety regulations and operational procedures, reducing incidents and enhancing overall safety standards.

• Oversee all aspects of cargo operations, ensuring efficient handling and timely processing of cargo shipments.
• Ensure the accuracy of cargo volumes handled versus system records, and report discrepancies promptly to maintain data integrity.
• Perform daily manpower planning and control, including managing overtime and monitoring leave allocation to ensure adequate staffing levels.
• Ensure consistent delivery of high-quality services to meet on-time performance (OTP) standards and maintain a high level of customer satisfaction.
• Maintain a safe work environment by ensuring all equipment is serviceable and staff adhere to Standard Operating Procedures (SOPs) and safety regulations.
• Monitor and ensure all operational equipment is maintained and serviceable before use, preventing downtime and operational disruptions.
• Plan and implement cargo handling procedures for daily operations, ensuring efficient workflow and process adherence.
• Administer employee performance evaluations, development plans, and disciplinary actions to ensure high productivity and quality of service.
• Monitor staff adherence to SOPs and recommend amendments to improve process flow and operational efficiency.
• Handle domestic and international mishandling issues, including managing cold room requirements and handling Dangerous Goods (DG) inspections.
• Provide training and guidance to cargo staff to enhance their skills and ensure compliance with operational standards.
• Prepare and compile detailed reports as required by the department head, including performance metrics and audit findings.
• Conduct station audits to ensure compliance with internal and external regulations and operational standards.
• Maintain effective communication with internal and external stakeholders, including warehouse staff, third-party logistics providers, and airline representatives.
• Identify areas for operational improvement and implement changes to enhance efficiency, reduce costs, and improve service quality.

Key Achievements:

• Operational Efficiency: Implemented process improvements that reduced cargo handling time by 15%, enhancing overall efficiency.
• Service Quality: Achieved a 98% on-time performance rate, significantly improving customer satisfaction and meeting airline requirements.
• Safety Compliance: Enhanced safety protocols, resulting in a 20% reduction in workplace incidents and ensuring a safer work environment.
• Staff Productivity: Increased staff productivity by 15% through effective training programs and performance management strategies.
• Audit Success: Successfully conducted station audits with zero major non-compliance issues, maintaining high operational standards.