Summary
Work History
Education
Skills
Timeline
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Prakash Rao

Prakash Rao

ASSISTANT IT MANAGER
No.11 Jalan Gunung 41, Bandar Seri Alam,Johor

Summary

Dynamic IT professional with experience at SS SURVEILLANCE and SSTECH, excelling in troubleshooting and team collaboration. Proven ability to enhance user experience and optimize network performance. Skilled in problem-solving and project support, fostering a positive environment while training junior engineers and reducing downtime through proactive monitoring.

Work History

Intern

SS SURVEILLANCE
  • Aided colleagues in managing everyday duties, lightening their load and promoting attention to important tasks.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Analyzed problems and worked with teams to develop solutions.
  • Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
  • Created project presentations and reports for senior staff.

IT Technician

SS SURVEILLANCE
  • Set up PCs, projectors, and microphones for use in video conferencing rooms.
  • Maintained office PCs, networks and mobile devices.
  • Performed troubleshooting and repaired peripheral devices such as printers, scanners and etc.
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.

Network Engineer

SSTECH
  • Monitored network capacity and performance to diagnose and resolve complex network problems.
  • Provided network support services for devices such as hubs, bridges, routers, and other hardware.
  • Reduced downtime with proactive monitoring of network devices and rapid troubleshooting.
  • Optimized routing protocols to improve data transfer speeds across the organization''s network infrastructure.
  • Delivered end-user support by troubleshooting connectivity issues and providing guidance on proper usage of networking equipment.
  • Troubleshot complex multi-vendor network service provider issues.
  • Managed, tracked, and coordinated problem resolution and escalation processes.
  • Trained junior engineers on industry best practices, fostering a collaborative team environment that prioritized knowledge sharing.
  • Boosted system availability by conducting regular maintenance tasks, including firmware updates and hardware replacements.
  • Diagnosed network problems involving combination of hardware, software, power and communications issues.

Education

Certificate - Cyber Security

Fortinet
Remote
05.2024

Diploma - Digital Technology

Politeknik Mersing Johor
12.2021

Skills

Social media sites

Timeline

Intern

SS SURVEILLANCE

IT Technician

SS SURVEILLANCE

Network Engineer

SSTECH

Certificate - Cyber Security

Fortinet

Diploma - Digital Technology

Politeknik Mersing Johor

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