PRAKASH JAGATHEESAN

• Managed Ocean and Air Freight pricing for Singapore Inbound and Outbound shipments, including LCL, FCL, and cross-trade movements.
• Liaise and negotiate with Shipping lines, NVOCCs, Airlines or IATA-approved agents to secure competitive Freight rates and suitable service options.
• Analyse Market trends, Carrier costs, surcharges, routing and service levels to develop Competitive monthly tariffs, spot rates and Customer quotations.
• Prepared competitive pricing proposals, spot quotations and logistics solutions that contributed to booking conversion and revenue generation.
• Review monthly box costing, Freight costs and market conditions to support pricing decisions, tariff preparation and profitability management.
• Generate monthly reports and maintained accurate customer and pricing records.

OPERATIONS & CUSTOMER SERVICE (2017 -2022)

• Coordinate with carriers to secure and block the required TEU’s based on sales & Customer forecasts and anticipated FCL/LCL volumes, supporting smooth shipment planning and reducing last-minute space constraints.
• Provide end-to-end customer service support to assigned accounts and key customers, coordinating closely with Sales, Operations, Carriers, Overseas Agents and Service Providers.
• Review MSDS and DG docs, coordinate DG submissions and approvals with Carriers, and monitor DG loading and handling requirements in accordance with applicable IMDG Regulations and Carrier-specific requirements.
• Coordinate supporting logistics services including Transportation, Warehousing, Import/Export Permits, Customs clearance, Fumigation, BMSB treatment and Marine insurance for FCL and LCL shipments.
• Coordinate and process Certificates of Origin (COO) / relevant FTA Forms through the respective Chambers of Commerce based on customer and trade-lane requirements.
• Maintain shipment and customer tracking records and monitor service performance, KPI, non-compliance and profitability reports.