Prakaash Perakalathan

Key Achievements

• Acting Head of Department (6 Months) – Airbus Malaysia
• Managed RM4 Million Annual Operating & Capital Budget (OPEX/CAPEX)
• Reported directly to the Asia Pacific General Manager
• Managed 9 Vendors and supported workplace operations for 300+ Employees
• Ensured compliance with TSA, ISO, EASA, CAAM, and IATA standards

Key Responsibilities

• Served as Acting Head of Department for Facilities & Security, providing leadership, operational continuity, and strategic oversight during the Head of Department's absence.
• Led end-to-end Facilities Management, Physical Security, Maintenance, Procurement, Vendor Management, Workplace Services, and Business Support Operations.
• Developed and executed long-term facilities and security strategies aligned with Airbus operational objectives, business continuity, and continuous improvement initiatives.
• Managed the operation, maintenance, and reliability of critical building infrastructure, including HVAC, electrical, plumbing, mechanical systems, utilities, fire protection, and workplace assets, ensuring compliance and minimal operational downtime.
• Oversaw building renovations, refurbishments, office relocations, workspace planning, and capital projects while integrating security-by-design principles.
• Managed annual OPEX/CAPEX budgets, financial planning, cost optimization, utilities, inventory, procurement activities, and Purchase Requisitions (PRs).
• Managed high-value contracts, vendor relationships, and Service Level Agreements (SLAs) for security, maintenance, cleaning, catering, and workplace services, ensuring KPI achievement, compliance, and service excellence.
• Developed, implemented, and maintained comprehensive security policies, procedures, risk management frameworks, emergency response plans, and business continuity strategies.
• Conducted Security Risk, Threat & Vulnerability Assessments (SRTVA), security audits, and implemented mitigation measures to safeguard personnel, assets, and critical business operations.
• Managed physical security systems including Access Control, CCTV, Alarm Systems, Visitor Management, ID Badges, and Key Management, ensuring compliance with aviation and corporate security standards.
• Ensured compliance with TSA, ISO, EASA, CAAM, IATA, HSE requirements, local regulations, and Airbus corporate policies.
• Supervised internal and outsourced security personnel, coordinated emergency drills, security training, and incident response activities.
• Represented the department in management meetings and collaborated with cross-functional teams, HSE, contractors, regulatory authorities, law enforcement, and emergency services.
• Managed facilities helpdesk operations, preventive maintenance programs, work requests, asset inventories, office moves, workstation setup, travel coordination, meeting logistics, onboarding support, project administration, and departmental invoice tracking.

• Managed daily workshop and frontline customer service operations, ensuring efficient vehicle service throughput, operational excellence, and seamless coordination across departments.
• Led, coached, and developed a high-performing team of Service Advisors, Body & Paint (B&P) Consultants, and technical staff, driving productivity, KPI achievement, revenue growth, and customer satisfaction.
• Delivered exceptional customer experience by resolving complex customer concerns, managing escalations, implementing service recovery strategies, and maintaining high standards of hospitality and service quality.
• Developed and implemented customer service policies, SOPs, performance standards, and continuous improvement initiatives to enhance operational efficiency and service delivery.
• Monitored workshop performance, team incentives, productivity, and operational metrics to improve efficiency, maximize profitability, and exceed business targets.
• Managed vendor and supplier relationships, procurement of workshop consumables, and collaborated closely with Warranty and Spare Parts teams to ensure timely service delivery.
• Planned and executed customer engagement initiatives, promotional events, and retention activities to strengthen customer relationships and increase business opportunities.
• Managed departmental budgets, operational targets, reporting, and performance analysis while identifying business improvement opportunities and supporting strategic growth initiatives.

• Handle Telephone Banking for UK customers for varieties of inquiries.
• Make payments and transfers on the phone for customers
• Respond to daily banking inquiries.
• Support customers for mobile banking and Online banking services.
• Troubleshoots for mobile banking and Online banking issues.
• Setting up new payment methods such as standing orders, direct debits for customers and merchants.
• Assisting customers with scams and fraudulent transactions on their accounts.
• Performing outbound calls when needed.
• Listening and monitoring call quality.
• Advising customers/clients on loans, credit cards, cheques and other banking inquiries.
• Conduct foreign currency transactions for overseas and international clients.
• Experienced in United Kingdom, Australia and Singapore HSBC Banking processes.
• Performing sales for Products such as Credit card, Balance transfers, and Installment plans.
• Assisting Team Manager Update KPI results & monitoring team performances towards targets.
• Following up on emails to ensure customers' issues were solved & to close case within SLA.
• MENARAIQ.

• Led end-to-end warehouse, inventory, and material management operations across KSB and Teluk Kalong facilities, ensuring efficient inbound, outbound, and intercompany logistics.
• Managed warehousing and material movements for multiple Handal Group companies, including Handal Cranes, Handal Energy Berhad, Handal Energy Solutions, Borneo Sea Offshore, Handal Cranes Labuan, and Handal Engineering.
• Planned and coordinated the delivery of project materials, equipment, and operational supplies to support customer requirements and offshore operations.
• Oversaw warehouse logistics, transportation, customs clearance, and documentation, ensuring compliance, accurate record-keeping, and uninterrupted supply chain operations.
• Managed inventory replenishment, stock control, cycle counts, and annual stock takes while maintaining inventory accuracy using the SAGE ERP system, including Goods Receipt Note (GRN) processing.
• Led the warehouse and logistics team, ensuring operational efficiency, workplace safety, and adherence to company procedures and HSE standards.
• Coordinated closely with offshore engineers, project teams, suppliers, and internal stakeholders to ensure timely material availability and successful project execution.
• Managed bonded and non-bonded warehouse operations, secured inventory movements, and maintained accurate tracking of all materials and assets.

• Generating reports for Haulage container deliveries and collections Daily.
• Handle daily haulage operation, assign delivery plans to haulage drivers upon order received.
• Ensure delivery to customer premises on time
• Follow up Planning Personnel on customer orders. Process, schedule and completing the haulage/logistics documentation flows.
• Monitoring prime movers, trailers, and containers request KPI timeframe.
• Planning of containers and ensuring containers are delivered/collected as per planned time.
• Lookout for alternative available drivers or trucks to ensure container movements are as per plan.
• Planning all the driver CN in CPsystem and follow up driver.
• Issue gate pass, diesel receipt, and issue CN for driver.
• Feedback to customers and forwarding via e-mail, daily PM report.
• Checking on declaration documents submitted for Container Dispatch Advice.
• Handling special unit movements for DG and reefer containers with high priority.
• Manage the entire customer service clients for swill TA Shah Alam based in North port.
• Re-planning collections and deliveries based on vessel schedule.
• Ensuring space availability with depot, Liners and customers for an efficient operation.
• Communicating with Customers and agents for Arrangements and planning.
• Preparing reports for backlogs, Pending haulage collections and pending haulage deliveries weekly.
• Attend and present in meeting for business review and customer related request/complaints.
• Check on Northport and Westport systems for vessel and container information.
• Create booking and amend booking using internal company system.
• Planning containers for pickup and collections based on request.
• Nominations of containers from transshipment port to final port of destination.
• Submission of vessel declaration. Transshipment Local Instructions to Port of Singapore Authorities (PSA) after evaluation according to agreed KPI timeframe.
• Planning containers and ensuring containers are loaded as per bayplan.
• Lookout for alternative available vessels to ensure units are delivered without causing service failure.
• Requisition Dangerous Goods (DG) documentation such as DG approval, MSDS, tank certificates as well as OOG application from origin port whilst obtaining approval for next connecting vessels.
• Monitoring special unit movements such as DG and reefer containers.
• Manages submission of vessel declaration for feeder vessels for area: Vietnam sector, mother vessels for areas: Australia EB, Africa WB, Singapore EB and WB, Indonesia WB and Colombo EB.
• Malaysia

• Acting Cargo Duty Manager
• 8 Years of Aviation & Air Cargo Operations Experience
• Managed 110+ Flights per Shift | 200+ Flights Daily
• Coordinated Approximately 200 Tonnes of Cargo Daily
• Supported AirAsia, AirAsia X & IndiGo Operations
• Certified Dangerous Goods (DG) Acceptance
• Experienced with CargoMove Cargo Management System
• Served as Acting Cargo Duty Manager, leading daily cargo terminal operations and ensuring the safe, compliant, and on-time movement of approximately 200 tonnes of cargo across 200+ daily flights for AirAsia, AirAsia X, and IndiGo.
• Supervised and developed cargo operations teams through training, coaching, performance reviews, roster planning, overtime approval, and operational leadership, fostering a high-performance and safety-focused culture.
• Directed end-to-end air cargo operations, including cargo acceptance, build-up, breakdown, screening, transshipment, storage, dispatch, delivery, inventory control, and shipment tracking while consistently meeting operational KPIs.
• Prepared and validated Cargo Load Plans, pre-manifests, manifests, flight documentation, and e-AWB/FWB transactions, ensuring full compliance with airline, regulatory, and loading requirements.
• Approved Dangerous Goods (DG) acceptance and ensured compliance with IATA, aviation security, customs, and airline operating standards while supporting the safe handling of specialised cargo, including pharmaceutical shipments.
• Coordinated closely with Customs Malaysia, MAHB, AirAsia Operations Control Centre (OCC), Ramp Operations, Freight Forwarders, Ground Handling, Security, and Warehouse teams to ensure seamless cargo flow, timely aircraft departures, and efficient shipment release.
• Led operational decision-making during flight disruptions, prioritising cargo movements, resolving operational challenges, and maintaining business continuity while minimising delays.
• Improved On-Time Performance (OTP), cargo turnaround time, shipment accuracy, customer satisfaction, safety performance, process efficiency, and cost optimisation through proactive operational monitoring and continuous process improvements.
• Managed cargo documentation, inventory records, shipment status, post-flight reporting, discrepancy investigations, customs inspections, and operational reporting using the CargoMove cargo management system to ensure data accuracy and regulatory compliance.
• Built strong relationships with customers, freight forwarders, and internal stakeholders by delivering responsive service, resolving operational issues promptly, and maintaining exceptional service standards.

• Managed aircraft load control, weight & balance, and load planning for passenger and freighter aircraft, ensuring safe, compliant, and on-time flight departures.
• Prepared and finalized Weight & Balance (DWB), Trim Sheets, Load Manifests, Fuel Tickets, Cargo Build-Up Advice (CBA), Package Plans, NOTOC (Notification to Captain), and flight documentation in accordance with airline, IATA, and regulatory requirements.
• Coordinated end-to-end load handling operations, including cargo acceptance, ULD build-up, container and pallet loading/unloading, cargo securing, shipment scanning, and outbound flight dispatch.
• Monitored daily flight operations, aircraft movements, delays, bay allocations, airfield conditions, and export cargo activities while maintaining continuous communication with airline stations, Taipei Asia Service Centre (TPE ASC), and international hubs.
• Verified aircraft payload, trim, fuel requirements, cargo distribution, and space allocation to optimize aircraft capacity, maintain weight and balance accuracy, and ensure operational efficiency.
• Managed ULD inventory reconciliation, physical inventory verification, system updates, cargo tracking, document retention, operational reporting, and exception management to maintain data integrity and audit readiness.
• Conducted daily screening and secure handling of USPS and U.S. Embassy mail, ensuring compliance with aviation security and international cargo handling standards.
• Supervised aircraft loading activities and coordinated vendor ramp personnel to ensure safe aircraft turnaround, operational efficiency, and on-time departure performance (OTP).
• Supported Gateway and Export operations by providing cross-functional operational coverage, ensuring uninterrupted cargo movements and business continuity during staffing shortages.
• Performed IDIS scanning, MAWB documentation processing, Unisys operational updates, and load handling system transactions to maintain accurate cargo movement records.
• Conducted internal operational audits and maintained documentation in preparation for AIE and OAP compliance audits, ensuring adherence to company policies and regulatory record retention requirements.
• Ensured compliance with IATA regulations, aviation safety requirements, cargo security procedures, dangerous goods handling standards, and company operating procedures throughout all cargo and flight operations.
• Actively contributed to the Comprehensive Safety & Health Program (CHSP) while serving as a Certified First Aider and Assistant Facility Security Coordinator, promoting workplace safety, emergency preparedness, and regulatory compliance.