Praghas Rau Krishnan
Kuala Lumpur
Summary
Accomplished Senior Logistics & Supply Chain Executive with extensive experience in managing end-to-end import/export documentation, coordinating shipments, and handling procurement operations. Proven track record of achieving 100% on-time import delivery and maintaining zero discrepancies in ISO and LMW audits. Expertise in SAP, Oracle ERP Systems, inventory control, supplier negotiation, and 3PL coordination. Advanced Microsoft Excel skills including VLOOKUP, XLOOKUP and Pivot Tables for reporting and data analysis. Demonstrated ability to improve operational efficiency and ensure compliance with regulatory standards. Career goal: To leverage logistics expertise to drive operational excellence and strategic growth within a dynamic organisation. Experienced in handling engineering plastics, resins, and chemical materials within logistics and procurement operations.
Overview
6
6
years of professional experience
Work History
Senior Logistics & Supply Chain Executive
Polyplastics Asia Pacific Sdn Bhd
06.2023 - Current
- Managed end-to-end logistics and procurement operations for engineering plastics and chemical materials across regional supply chain networks
- Executed import/export documentation (K1, K2, K9) in full compliance with LMW and customs regulations, ensuring zero compliance issues
- Coordinated international shipments (LCL/FCL), including booking, Bill of Lading (BL) management, and ETA tracking with freight forwarders and shipping lines
- Led supplier sourcing, price comparison, and procurement processes, including PO issuance and cost optimization with 3PL providers (Tiong Nam, Mitsui-Soko, TASCO)
- Performed SAP-to-warehouse stock reconciliation across multiple bonded warehouse locations (Shah Alam, Johor Bahru, Penang), ensuring inventory accuracy
- Built Excel reports using VLOOKUP, XLOOKUP and Pivot Tables to consolidate logistics data, track KPIs, and streamline reconciliation reporting
- Prepared weekly import and export tracking reports, chasing shipment status and ensuring billing accuracy across all transactions
- Applied for and submitted Certificate of Origin (COO) documentation via SmartGB platform for LMW operations
- Performed monthly M1 and M2 report submissions in compliance with LMW and Royal Malaysian Customs (RMCD/JKDM) requirements
- Processed Return to Vendor (RTV) applications and customs licensing through the SmartGBP platform
- Managed calibration and import license applications, including A1, A2 and A3 licenses for raw materials, machinery, and finished goods
- Maintained material grouping codes and conducted monthly tasking, applying VLOOKUP and XLOOKUP for data matching and variance checking
- Verified monthly variances and reconciled discrepancies to ensure data integrity and reporting accuracy
- Managed monthly export sales of approximately RM20 million in engineering raw materials, components, and resins
- Conducted daily operational briefings and prepared weekly PowerPoint reports for management review
- Performed monthly scrap audits at the production floor to verify material disposal and maintain inventory accuracy
- Prepared and managed financial and logistics documentation, including payment vouchers, cost sheets, SST pricing, and billing closure
- Supported ISO audits and LMW compliance, achieving zero discrepancies and maintaining full readiness
- Monitored logistics KPIs and procurement performance, generating reports to improve operational efficiency
- Conducted inventory control activities, including quarterly stock counts, variance analysis, and SKU reconciliation
- Managed Return of Inventory (ROI) processes for slow-moving and damaged goods, including disposal coordination
- Collaborated cross-functionally with Finance, Warehouse, and 3PL partners to ensure smooth operations and accurate documentation flow
- Achieved 100% on-time import delivery with zero discrepancies
- Contract Ended
- Led cross-functional teams to enhance operational efficiency and optimize production processes.
Senior Customer Experience Advisor (Logistics Officer)
Quantum Solutions
10.2023 - 12.2024
- Managed end-to-end import/export clearance, shipment scheduling, and last-mile delivery coordination for international postal and e-commerce shipments
- Handled DHL loss, damage, and claims cases, including investigation, documentation, and escalation to internal teams and stakeholders
- Monitored and resolved >70 daily cases via CRM systems, ensuring timely escalation and closure of complex logistics issues
- Coordinated with freight forwarders, shipping lines, and global postal operators (UK, USA, Australia) to resolve cross-border shipment issues
- Supported vPost international services, including shipment booking, tracking, and customer coordination
- Ensured compliance with customs regulations, GST/VAT requirements, and contractual obligations (e.g. Nparks guidelines)
- Liaised with Singapore Customs and regulatory bodies on import/export and taxation-related enquiries
- Managed outbound shipment documentation, ensuring accuracy and adherence to international shipping standards
- Performed pricing adjustments and service coordination, including shipment booking and postal service requests
- Procured and managed packaging materials (boxes, tapes, fragile labels) to support operational requirements
- Oversaw coordination with multiple courier service providers, ensuring smooth operations and issue resolution
- Delivered training and onboarding support for new joiners, including process guidance and system usage
- Conducted quality assurance (QA) checks on customer case handling to maintain service standards
- Maintained ISO documentation and prepared reports on logistics performance and operational efficiency
Senior Customer Service Executive (Technology & Retail Operations)
UOB Bank & Citi Bank
04.2023 - 09.2023
- Assisted in Citibank to UOB migration to promote seamless client transitions and account integration
- Aided in managing high volumes of customer enquiries and email clearance to resolve issues related to credit cards, loans, and fee/SST waivers
- Supported handling of fraud investigations and transaction disputes, including scam cases and unauthorised activities
- Utilised systems such as Eclipse CRM, Green Screen, Workday, and Outlook for effective case management and verification
- Facilitated escalation of urgent and high-risk cases to internal teams in accordance with SLA and compliance requirements
- Contributed to promotion and cross-selling of banking products and services to enhance customer engagement
- Ensured data confidentiality and assisted in special projects, including backlog clearance during migration
Hub Operations Assistant
UPS Supply Chain Solutions (M) Sdn Bhd
09.2022 - 04.2023
- Assisted in preparing customs invoices, airway bills, and export documentation for international shipments
- Supported handling of inbound and outbound shipments, ensuring compliance with dangerous goods classifications and regulations
- Operated WMS and ERP systems for shipment tracking and manifest verification
- Helped coordinate with KLIA cargo warehouse for timely cargo acceptance and accurate manifest submission
- Monitored daily truck movements and shipment cut-off timelines to prevent pending or missed shipments
- Conducted x-ray screening coordination and safety checks to ensure safety compliance
- Managed package sorting for bulk shipments and export bagging, ensuring accurate labelling
- Aided in customer collections and domestic shipments for on-time dispatch
- Participated in warehouse audits and inventory activities, ensuring correct weight handling
- Handled COD and POD enquiries and provided tracking and customer updates
Customer Service Executive
GDex Sdn Bhd HQ
04.2020 - 08.2022
- Managed international shipping operations, including K-documentation (K1-K9), airway bills, and customs clearance
- Handled high-volume shipments (>8,000 daily) across inbound, outbound, and warehouse operations
- Performed billing data entry and SAP updates, ensuring accuracy in invoicing and shipment records
- Coordinated with freight forwarders, airlines, customs, and local couriers to ensure timely delivery
- Supported customer operations at HQ lodge-in centre, handling bulk shipments and international bookings
- Prepared commercial/proforma invoices in compliance with international shipping terms and regulations
- Managed POD/COD enquiries, shipment tracking, and resolution of missing or delayed shipments
- Booked shipments and coordinated air/sea freight movements, including East Malaysia deliveries
- Handled daily cash transactions and POS system operations
- Executed purchasing of operational materials (printed billing, courier delivery notes, packing/wrapping materials, pallets, pallets)
- Conducted supplier price comparison and negotiation to optimize cost and procurement efficiency
- Monitored inventory stock levels, ensuring proper storage, stacking, and racking of bulk shipments in warehouse
- Maintained warehouse organization and storage accuracy, supporting efficient inventory control and space utilization
- Supported ISO audits, billing verification, and documentation compliance, improving operational efficiency
Education
Master of Business Administration - Business Administration
Cybernetics International Technology College
Selangor01-2027
Diploma of Higher Education - Business Management
Cybernetics International Technology
Kuala Lumpur, Malaysia01-2020
Sijil Pelajaran Malaysia (SPM) - Arts Stream
SMK Dato Mansor
Seremban, Malaysia01-2012
Skills
- Logistics & Supply Chain Management
- Procurement & Purchasing Operations
- Import/Export Documentation
- ISO & Audit Compliance
- SAP
- Oracle ERP Systems
- Inventory Control
- Supplier Negotiation
- 3PL Coordination
- Financial Documentation
- Microsoft Excel (VLOOKUP, XLOOKUP, Pivot Tables)
Accomplishments
- Streamlined warehouse-SAP reconciliation, improving reporting speed and accuracy
- Achieved 100% on-time import delivery from Japan and Taiwan with cost efficiency
- Zero discrepancies reported in ISO and LMW audits
- Ensured no missed issuance of Free SST invoices
- Achieved 100% on-time vendor invoice monitoring
- Received positive external stakeholder feedback for communication & problem-solving
- Supported warehouse feasibility survey with 6 logistics providers
Interests
Reading business & logistics articles, fitness & gym training, travelling and cultural exploration, technology and supply chain trends, networking & personal development
LANGUAGES
English: C1 Advanced
Tamil: C1 Advanced
Malay: B2 Upper Intermediate
Telugu: C1 Advanced
Timeline
Senior Customer Experience Advisor (Logistics Officer)
Quantum Solutions
10.2023 - 12.2024
Senior Logistics & Supply Chain Executive
Polyplastics Asia Pacific Sdn Bhd
06.2023 - Current
Senior Customer Service Executive (Technology & Retail Operations)
UOB Bank & Citi Bank
04.2023 - 09.2023
Hub Operations Assistant
UPS Supply Chain Solutions (M) Sdn Bhd
09.2022 - 04.2023
Customer Service Executive
GDex Sdn Bhd HQ
04.2020 - 08.2022
Sijil Pelajaran Malaysia (SPM) - Arts Stream
SMK Dato Mansor
Diploma of Higher Education - Business Management
Cybernetics International Technology
Master of Business Administration - Business Administration
Cybernetics International Technology College
WEBSITES, PORTFOLIOS AND PROFILES
linkedin.com/in/praghas-rau-krishnan-b8ba7578