Pradeep Kumara Samarakoon
Sommelier
Colombo
Summary
With over 12 years of extensive experience in the hospitality industry, I have a strong passion for delivering exceptional guest experiences. As a natural motivator and dynamic leader, I excel at supervising, mentoring, and inspiring teams to achieve outstanding performance and consistently exceed expectations. Credited with implementing strategic cost-saving measures in my current restaurant, resulting in significant operational efficiencies without compromising quality. Adapt seamlessly to high-pressure environments while maintaining composure, professionalism, and a solution-oriented mindset. Possess a keen eye for concept development and execution, contributing effectively to enhancing organizational goals through innovative ideas, operational improvements, and a commitment to excellence. Proven track record of success demonstrates dedication to fostering growth, driving profitability, and creating memorable guest experiences in every role undertaken. Further refinements available upon request.
Overview
14
14
years of professional experience
2
2
Certifications
Work History
Restaurant Supervisor
Cinnamon Group Malaysia
Malaysia
01.2024 - 01.2025
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Monitored health and safety standards to maintain a clean, safe working environment.
- Scheduled staff shifts efficiently, considering individual availability and skill sets for optimal workforce distribution.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Managed inventory control, reducing waste and optimizing resources allocation.
- Provided ongoing coaching for employees, nurturing professional growth opportunities within the organization.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Maintained compliance with state and local regulations pertaining to food safety and sanitation practices.
- Increased repeat business through excellent customer service, maintaining strong relationships with patrons.
Restaurant Supervisor
Cinnamon Grand Colombo
Colombo
03.2022 - 01.2023
- Check outlets before, during and after shift for proper set-up and cleanliness
- Aid on the floor during entire meal periods and ensure adequate coverage
- Ensure guests are satisfied by assisting with serving, seating and communicating with the kitchen and striving to speak to all guest
- Resolved quest complaints according to hotel policy in a professional manner
- Complete liquor requisition for outlets, hospitality
- Arenites and banquet functions
- Ensures outlet staff greets guests in a friendly and courteous manner and explained any specials or promotions
- Worked with unhappy guests, making certain they leave pleased and return
Restaurant Captain
Cinnamon Grand Colombo
Colombo
01.2013 - 03.2022
- Company Overview: Cinnamon Grand Colombo is the 2nd largest 5-star city hotel with 501 Rooms & Suites
- It is a part of Cinnamon Hotels & Resorts group with over 15 hotels in Sri Lanka & Maldives
- This is a subsidiary of John Keells Holdings, the largest conglomerate in Sri Lanka
- Thorough knowledge of Food & Beverage outlet operations including foods, beverages, supervisory aspects, service techniques and guest interaction
- Ability to communicate in English, both orally and in writing, with guests and employees, with high levels of patience, tact, and diplomacy to defuse anger and to collect accurate information and to resolve problems
- Ability to work under pressure and deal with stressful situations during busy periods
- Knowledge of food and beverage operations and product's, basic drink service and supervisory knowledge
- Worked in Bio Bubble operations during the Covid pandemic as a senior supervisor and communicating with the higher management
- Ensure that all standards and hotel cash handling procedures are met through out the working hours
- Demonstrate positive leadership characteristics which inspire Team Members to meet and exceed standards
- Making the store requisition as per requirement of the outlet and daily operation
- Cinnamon Grand Colombo is the 2nd largest 5-star city hotel with 501 Rooms & Suites
- It is a part of Cinnamon Hotels & Resorts group with over 15 hotels in Sri Lanka & Maldives
- This is a subsidiary of John Keells Holdings, the largest conglomerate in Sri Lanka
Food And Beverage Trainee
Cinnamon Citadel
Kandy
01.2012 - 12.2012
- Take orders and send them to kitchen staff through the POS system
- Ensure quality service is being provided to guests
- Prepare the bills for beverages and meals ordered, take the cash and make changes, and then balance daily transactions
- Take reservations and greet customers
- Use sales techniques to retain customers and attract more
Meat Supervisor
Keells Super Market
Union Place Colombo
01.2011 - 12.2011
- Company Overview: Keells is presently Sri Lanka's market leader in the processed meat industry
- Keells started its operations in the year 1983, and takes pride in being solely responsible for developing the Sri Lankan Processed Meats industry to its current heights
- Maintain high standards in sanitation and safety and HACCP certify
- Ensure associates run equipment safely
- Sanitize meat room and machinery according to standards
- Delegate responsibilities through maintaining effective communication as well as held staff accountable for the quality of work completed
- Ensure associates are performing to required expectations and providing premier service
- Responsible for ordering, presentation, merchandising and promotions and controlling of stocks
- Keells is presently Sri Lanka's market leader in the processed meat industry
- Keells started its operations in the year 1983, and takes pride in being solely responsible for developing the Sri Lankan Processed Meats industry to its current heights
Education
High School - undefined
Vidyartha College
03.1997 - 11 2009
Food And Beverage Management Course - undefined
Sri Lanka Institute of Tourism And Hotel Management
Certificate Course In Information And Technology - undefined
E Soft Campus
English Diploma Course - undefined
City And Guilds
Skills
Staff Scheduling
System implementation
Sales operations
Restaurant policies and procedures
Team coordination
Performance monitoring
Service quality enhancements
Staff Management
Inventory controls
Sanitizing understanding
Problem-Solving
Excellent Communication
Teamwork and Collaboration
Extra-Curricular Activities
Member Of the School Volley Ball Team Member Of The School Cricket Team Senior Prefect in Vidyartha College Prefect Board 01/01/07, 12/01/09, Member Of All Prefect Association, Kandy., Member Of Cinnamon Grand Cricket Team.
Certification
WSET LEVEL Wine Education
Timeline
WSET LEVEL Wine Education
10-2024
Restaurant Supervisor
Cinnamon Group Malaysia
01.2024 - 01.2025
CTC Aida German cruise line.
01-2023
Restaurant Supervisor
Cinnamon Grand Colombo
03.2022 - 01.2023
Restaurant Captain
Cinnamon Grand Colombo
01.2013 - 03.2022
Food And Beverage Trainee
Cinnamon Citadel
01.2012 - 12.2012
Meat Supervisor
Keells Super Market
01.2011 - 12.2011
High School - undefined
Vidyartha College
03.1997 - 11 2009
Food And Beverage Management Course - undefined
Sri Lanka Institute of Tourism And Hotel Management
Certificate Course In Information And Technology - undefined
E Soft Campus
English Diploma Course - undefined
City And Guilds