JIRA
Prabhakaran J
Senior Business Analyst
WP Kuala Lumpur
Summary
Perceptive Agile Senior Business Analyst with 11 years driving successful business processes for Banking,Telco & Other companies. Dedicated to maximizing impact of key performance metrics to enhance and expand business operations. Known for leveraging both macro and micro-scale analyses to generate holistic images of ongoing business operations for immediate actionability.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Senior Business Analyst
Capgemini
Kuala Lumpur
09.2021 - Current
- Managed team of 4 Business Analysts and guided teams and refined Agile techniques throughout journey and evolution of delivery cycles, establishing documentation framework to support Agile methodology implementation.
- Identified business issues through careful collaboration with key stakeholders.
- Prioritized projects and project tasks depending upon key milestones and deadline dates.
- Presented project scopes to employees and executives, proposing timelines, budgets and specifications.
- Developed custom solutions based upon clients' strict requirements.
- Designed customized data collection models for specific visualization tasks.
- Developed intelligence-sharing dashboards, providing company-wide access to collected data.
- Collected data from wide-ranging sources.
- Developed performance metrics derived from raw company data to track improvements in organizational efficiency.
Senior Business Analyst
Integro Technologies Sdn Bhd
Kuala Lumpur
02.2017 - 08.2021
- Acted as lead business analyst and completed 4 high scale projects in various countries like Thailand, Singapore, Malaysia & Indonesia successfully
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Evaluated trends to understand competitive environments and assess current strategies.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Led cross-functional teams to analyze and understand enterprise-wide operational impacts and opportunities of technology changes.
- Guided teams and refined Agile techniques throughout journey and evolution of delivery cycles, establishing documentation framework to support Agile methodology implementation with Waterfall-centric delivery team.
Business Analyst
Entomo
Kuala Lumpur
08.2013 - 01.2017
- Performed Requirement Gathering Workshops.
- Elaboration and Walk through of business requirement and specification document for customer sign-off
- Creation of Epics – Features, Preparation of Storyboards, Functional Mapping and Traceability Matrix Document
- Preparing interface document to identify various interfacing files require for hand shake
- Extensive training to internal stake holders which includes, interfacing with Development and testing team for achieving desired results for delivery
- Conduct functional testing of modules including review of test cases and test results
- Conducting User Acceptance Testing and Training for Business and IT teams
- Documenting Change Request and providing effort estimation on all account management activities
Wealth Manager
Standard Chartered Bank
Chennai
03.2013 - 07.2013
- Manage and enhance existing customer relationship by attending their requests and appeals on credit related matters
- Also, to provide basic advice and service to meet customers’ needs
- Process credit proposals and ad-hoc requests received from customers
- To market and sell Bank's loan products to new and existing customers which includes cross-selling of other Bank's products and services.
Relationship Manager
ICICI Bank
Chennai
08.2011 - 01.2013
- Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Achieved client satisfaction and loyalty by establishing collaborative relationships, facilitating needs assessment.
Education
MBA - Finance
University of Toledo
Ohio, United States 01.2009 - 03.2011
B.E - Electronics and Communication
PSNA College of Engineering, Under Anna University
Tamil Nadu, India 07.2004 - 04.2008
Skills
Analytical & Critical Thinking
Projects Worked
- Loan Originations
- AML/ KYC
- Internet Banking
- Central Bank Integration
- Customer Onboarding & Account Opening
- Payments
- ISO20022
- COOL Platform
Certification
Scrum Fundamentals Certified
Software
Confluence
MS Visio
Microstrategy
Dataiku
SQL Server
MS Power Point
MS Word
MS Excel
Github
Jenkins
Notepad
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Scrum Fundamentals Certified
12-2023
Certified International Payment processing systems
12-2023
Senior Business Analyst
Capgemini
09.2021 - Current
Senior Business Analyst
Integro Technologies Sdn Bhd
02.2017 - 08.2021
Business Analyst
Entomo
08.2013 - 01.2017
Wealth Manager
Standard Chartered Bank
03.2013 - 07.2013
Relationship Manager
ICICI Bank
08.2011 - 01.2013
MBA - Finance
University of Toledo
01.2009 - 03.2011
B.E - Electronics and Communication
PSNA College of Engineering, Under Anna University
07.2004 - 04.2008
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