Prabhakar Kupusamy
Selangor, Malaysia
Summary
Results-driven Senior Project Manager with 18 years leading IT and infrastructure transformations. Expert at aligning projects with business strategy, optimizing performance, and steering cross-functional teams to exceed objectives.
Overview
18
18
years of professional experience
4
4
Certification
Work History
AVP, Project Manager
Maybank
09.2022 - Current
- Project Domains: Corporate Functions; IT Security; Risk Portfolio; Global Banking; M+25 Transmission; Digital Banking; Strategic Data Management; Artificial Intelligence; Cards Application; Infra Initiatives
- Led enterprise-scale IT infrastructure initiatives within a banking environment, migrating 900+ Cards and Digital Banking applications to dedicated clusters to improve operational resilience, manageability, and regulatory readiness.
- Established and enforced infrastructure governance policies, successfully implementing NetBackup change requests and obtaining CAB exclusion approvals, reducing change risk while maintaining compliance with banking controls.
- Utilized IT project and service management tools to oversee infrastructure delivery, resource coordination, and reporting by developing a Confluence-based executive dashboard, improving visibility into platform health and operational KPIs
- Implemented backup, disaster recovery, and data protection improvements, enhancing platform availability and ensuring adherence to RTO/RPO requirements for critical banking applications.
- Collaborated with application, security, and operations teams to standardize infrastructure configurations, improve incident response, and support 24x7 banking operations.
- Utilized project and service management tools to track infrastructure delivery, manage resources, and report outcomes by developing a Confluence-based executive dashboard, improving leadership visibility into platform health and KPIs.
- Drove continuous improvement initiatives focused on capacity planning, performance optimization, and infrastructure reliability to support growing digital banking workloads.
Senior Project Manager
Ericsson
02.2022 - 09.2022
- Led end-to-end transport rollout for a nationwide 5G deployment, supporting 1,200 sites as part of the DNB 5G program, ensuring timely and stable transport readiness across multiple regions.
- Served as the primary escalation point for transport delivery, providing expert-level support, coordinating with regional teams and vendors, and resolving critical delivery and integration issues to maintain project timelines.
- Built, mentored, and matured a high-performing transport engineering team, aligning delivery practices with governance frameworks and industry best practices to improve execution quality and consistency.
- Standardized transport rollout processes, documentation, and escalation workflows, reducing delivery risks and improving cross-regional coordination.
- Strengthened collaboration between transport, radio, core, and vendor teams, ensuring seamless integration and minimizing deployment bottlenecks.
- Implemented governance and reporting mechanisms to track rollout progress, risks, and dependencies, improving leadership visibility and decision-making.
- Drove continuous improvement initiatives across transport design, acceptance, and handover processes, resulting in more predictable rollout outcomes
AVP, Project Manager
CIMB
11.2019 - 02.2022
- Directed end-to-end project lifecycle for complex infrastructure programs, including planning, execution, monitoring, and closure, ensuring alignment with business objectives and regulatory requirements.
- Implemented robust risk and issue management frameworks, proactively identifying, mitigating, and reporting potential roadblocks to minimize impact on timelines and operations.
- Optimized resource allocation and team performance across multiple domains (Storage, Backup, Wintel, Unix, DBA, Middleware, Networking), improving efficiency and reducing project bottlenecks.
- Standardized processes and governance models across multi-regional infrastructure projects, enhancing delivery consistency, compliance, and audit readiness.
- Developed and delivered executive-level reporting dashboards to communicate program progress, risks, dependencies, and KPIs to senior leadership.
- Drove cross-functional collaboration between IT operations, security, applications, and vendor teams to ensure seamless system integration and operational stability.
Lead Project Manager
Glocomp
06.2018 - 11.2019
- Spearheaded the 5G Celcom project, achieving 80% on-time delivery while staying within budget, impacting over 10 million users.
- Established and scaled the Project Management Office (PMO), standardizing processes and governance across 5+ concurrent projects, improving project delivery efficiency by 30%.
- Led, mentored, and expanded a high-performing project management team, recruiting 2 senior PMs and 2 junior PMs, boosting team capacity and retention.
- Managed full project lifecycle, including planning, execution, risk management, and stakeholder communications, reducing project risks by 25%.
- Implemented standardized project management methodologies and tools, increasing cross-team collaboration and project visibility by 40%.
- Drove continuous process improvement initiatives within the PMO, cutting project delivery cycle time by 15–20%
Project Manager
Digi
06.2016 - 06.2018
- Led end-to-end fiberization project connecting North to South, overseeing planning, execution, and delivery across multiple international locations.
- Managed cross-functional teams including network engineers, vendors, and contractors to ensure project milestones were met within scope, budget, and timelines.
- Coordinated with regulatory authorities and local authority to secure necessary permits and compliance approvals.
- Developed and monitored project schedules, budgets, and resource allocation, achieving on-time delivery while optimizing costs.
- Implemented risk management strategies to mitigate delays, technical challenges, and operational bottlenecks in cross-border fiber deployment.
- Conducted regular stakeholder meetings and progress reports for senior management, ensuring transparency and alignment with business objectives.
- Championed network quality and performance assurance, coordinating testing and troubleshooting to guarantee end-to-end connectivity reliability.
- Facilitated knowledge transfer and team training on new fiber technologies and international project execution standards.
Project Manager
Telekom
05.2008 - 02.2016
- Delivered 60+ SME and Enterprise projects end-to-end, achieving nearly 100% on-time deployment and consistently exceeding client satisfaction targets.
- Led nationwide fiberization initiatives, expanding network coverage to over 15 million premises, improving broadband accessibility and reducing service downtime by 40%.
- Managed TM Exchange infrastructure upgrades, enhancing operational efficiency and increasing system reliability by 30%.
- Directed logistics and technical execution for Prime Minister events and Formula 1 E, ensuring zero service disruption and flawless high-profile event delivery.
- Coordinated cross-functional teams and external vendors for multi-site telecom infrastructure projects, reducing project completion time by 15–20% through process optimization.
- Implemented project governance frameworks, improving budget adherence and risk mitigation, leading to projects consistently delivered within scope and budge
Education
Master In Business Administration - Business Administration And Management
UNITAR International
Malaysia01.2022
BEng (Hons) - Electronic Majoring in Telecommunication
Multimedia University
Malaysia03.2008
Diploma - Electronic Majoring in Telecommunication
Polytechnic Sultan Abdul Halim Mu'adzam Shah
Kedah, Malaysia03.2004
Skills
- IT Infrastructure Planning & Implementation
- Network & Data Center Management
- Virtualization (VMware)
- IT Project Management (Agile & Waterfall)
- Risk Management & Disaster Recovery
- Vendor & Stakeholder Management
- Budgeting & Cost Control
- Team Leadership
- Cross-functional Collaboration
Certification
- Project Management Professional (PMP) - October 2015
- Information Technology Infrastructure Foundation Library - June 2017
- Scrum Master Certification - July 2021
- Program Management Professional (PgMP) - Present
Languages
English
Native or Bilingual
Malay
Native or Bilingual
Tamil
Native or Bilingual
Timeline
AVP, Project Manager
Maybank
09.2022 - Current
Senior Project Manager
Ericsson
02.2022 - 09.2022
AVP, Project Manager
CIMB
11.2019 - 02.2022
Lead Project Manager
Glocomp
06.2018 - 11.2019
Project Manager
Digi
06.2016 - 06.2018
Project Manager
Telekom
05.2008 - 02.2016
Master In Business Administration - Business Administration And Management
UNITAR International
BEng (Hons) - Electronic Majoring in Telecommunication
Multimedia University
Diploma - Electronic Majoring in Telecommunication
Polytechnic Sultan Abdul Halim Mu'adzam Shah