Prabakaran manokharan

• Conducted regular performance evaluations for team members, identifying areas of improvement and recommending appropriate action plans.
• Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
• Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
• Initiated plans to improve customer relations, quality standards, and service efficiency.
• Trained employees in essential job functions.
• Coordinated staff training sessions on new systems or procedures, fostering continuous learning among team members.
• Mentored and supported junior staff members to apply best practices and follow procedures.
• Served as the primary point of contact for VIP guests, ensuring personalized service and exceptional experiences throughout their stay.
• Monitored daily financial reports, reconciling discrepancies to ensure accurate accounting records were maintained at all times.
• Developed strong relationships with key clients, vendors, and business partners to foster a collaborative working environment.
• Oversaw inventory management, ordering supplies as needed to maintain adequate stock levels and minimize waste.
• Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
• Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
• Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
• Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
• Supervised and coordinated team to provide guidance and support and maximize performance.
• Maintained a safe and secure environment for guests and employees through regular facility inspections and adherence to safety protocols.
• Implemented new procedures to optimize workflow efficiency within the front desk team.
• Ensured compliance with all company policies, local regulations, and industry standards related to hotel operations.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Established team priorities, maintained schedules and monitored performance.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Controlled resources and assets for department activities to comply with industry standards and government regulations.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.

• I'm in charge of day to day operations, overseeing multiple departments including procurement team, IT, sales and marketing, human recourses, production planning, engineering, logistic, safety and health, Quality control team, R&D team and Quality Assurance team.
• Work closely with executives and team members from various departments to ensure smooth operation and effective collaboration.
• Design and implement business strategies, plans and procedure to drive growth and improve performance.
• Set comprehensive goals for organization and encourage employees to strive for maximum performance.
• Participate in internal and external audit of inventory and asset to ensure accuracy and compliances.
• Extensive experience in ISO 9001, ISO 14001, ISO 45001 and also well trained in SEDEX auditing, ensuring adherence to international standards and ethical practices.
• Establish key performance indicators (KPIs) for senior staff to monitor and evaluate their performance.
• Develop financial planning and cost reduction strategies to optimize resources and maximize profitability.
• Maintain effective communicate with vendors and suppliers to negotiate favorable terms achieve cost saving.
• Prepare and submit reports to the managing director on the matter of important, providing valuable insights and recommendations.
• Collaborate closely with the Managing director and other members of the senior management team to design, implement and oversee key business strategies and initiatives.
• Conduct financial forecasting to explore strategic options and develop creative solutions to complex business issues.
• Foster productive relationships and communication channels across organization to facilitate collaboration and teamwork.
• Review, analyzed and interpret financial statements to assess the financial health of the organization and identify areas of improvement.
• Develop operational policies and processes to ensure compliances with federal, state and local laws and regulation.
• Foster proactive attitude and future-focused thinking among staff in fast-paced environment.
• Monitored outcome measures, program outcomes and performance improvement.
• Led employees to develop high-performing diverse teams and deliver on ambitious goals and objectives.
• Develop and monitored internal control systems to safeguard assets and maintain operational efficiency.

Achievements:

• Successfully implemented a cost reduction strategy that resulted in a 20% decrease in overall expenses, contributing to improved profitability.
• Streamlined procurement processes by introducing new vendor management systems, resulting in a 30% reduction in purchase lead time and increased efficiency.
• Led a cross functional team in the successful implementation of ISO 9001 certification, ensuring compliance with international quality standards and enhancing customer satisfaction.
• Developed and executed a comprehensive marketing campaign that led to a 15% increase in sales revenue within six months.
• Successfully negotiated favorable long term contracts with key suppliers, resulting in a 10% reduction in procurement costs and improved supply chain stability.
• Implemented a performance evaluation system for senior staff, leading to enhanced accountability and a 15% improvement in departmental productivity.
• Spearheaded the development and launch of an innovative product line, resulting in a 25% increase in market share and driving company growth.
• Successfully managed the transition to a remote work environment during the COVID-19 pandemic, ensuring uninterrupted operations and maintaining employee morale and productivity.
• Led the company through a successful third-party audit, achieving full compliance with ISO 14001 and ISO 45001 standards, reinforcing the organization's commitment to environmental sustainability and employee safety.
• Introduced a comprehensive employee training and development program that resulted in a 20% increase in employee satisfaction and retention.

• Identified issues, analyzed information, and provided solutions to problems.
• Met budget targets through responsible planning and resource allocation.
• Implemented more efficient processes and reduced wasted resources.
• Planned and executed new strategies to increase sales.
• Developed team communications and information for meetings.
• Developed an excellent working knowledge of industry trends and improvements in processes.
• Diffused challenging situations using conflict management techniques.

Achievements:

• Successfully resolved various issues by analyzing information and providing effective solutions.
• Consistently met budget targets through responsible planning and resource allocation.
• Implemented more efficient processes resulting in reduced wastage of resources.
• Executed innovative strategies that led to a significant increase in sales.
• Developed clear team communications and streamlined information flow for productive meetings.
• Stayed up to date with industry trends and advancements, applying them to enhance processes.
• Effectively managed challenging situations and conflicts, promoting a harmonious work environment.

• Carried out diligent physical examinations with meticulous attention to
  detail, enabling accurate and dependable diagnoses.
• Updated patient records promptly and precisely, facilitating optimal
  ongoing care provisions.
• Utilized exceptional communication and collaboration skills to work
  effectively within multidisciplinary teams.
• Demonstrated expertise in areas of specialization to make clear and
  accurate condition diagnoses.
• Successfully assessed patients' medical histories to provide safe and
  reliable advice on diverse physical conditions.
• Analyzed patient test results closely to ensure correct diagnosis and
  treatment planning.
• Referred patients to outside specialists or hospital admission for more
  advanced care when necessary.
• Promoted self care and general health education, offering practical
  advice for maintaining positive wellbeing.
• Conducted telephone triage and face to face consultations, providing
  evidence based clinical care to patients.
• Consulted with patients on lifestyle changes related to diet and exercise.
• Maintained and updated patient notes with accuracy and confidentiality.
• Educated patients and family members on treatment options and care
  for diagnosed conditions.
• Referred patients for further testing, confirming diagnosis and
  contributing to ongoing care plans.
• Ordered laboratory tests and imaging scans to complete further
  investigations.
• Interpreted findings from investigations, such as blood tests, and
  effectively communicated the diagnosis to patients.
• Actively attended and participated in clinical meetings and continued
  education training to maintain licensing.

Achievements:

• Received recognition for consistently delivering exceptional patient care
  and communication skills.
• Awarded for outstanding performance in accurately diagnosing complex
  medical cases.
• Actively contributed to the implementation of an improved patient
  record system, leading to more efficient and precise documentation.
• Received positive feedback from patients and colleagues for
  compassionate and empathetic bedside manner.
• Actively sought out and participated in additional medical training and
  workshops to enhance knowledge and expertise.

• Helped improve customer service, quality assurance and service speed by developing and implementing successful solutions.
• Liaised with employees to determine complaints and satisfaction levels and addressed reported problems to keep staff motivated.
• Attended conventions to represent organisation, gather information and help build new partnerships.
• Managed organisational resources to meet administrative and operational needs whilst adhering to budgetary guidelines and meeting quality and schedule demands.
• Monitored staff performance and developed improvement plans.
• Modelled business processes to identify strengths, weaknesses and opportunities for improvement.
• Cultivated work environment focused on personal responsibility, continuous improvement and delivering high-quality results.
• Used proactive problem-solving skills to resolve issues quickly and effectively, minimising operational disruption.
• Led by example in delivering first-class service, uplifting overall team performance in customer satisfaction surveys.
• Coached and mentored junior staff, developing confidence and competence for improved service delivery.
• Set accurate budgets based on historical data and forecasted trends to keep operations financially sound.
• Coordinated strategic plans for administrative services management and optimisation to best use available resources.
• Assisted in the hiring of new employees, carrying out tasks such as selecting CVs, interviewing candidates and hiring new talent.
• Assisted the compliance team with account audits.
• Quickly understood and learned accounting processes through diligent monitoring and observation.
• Used exceptional organisation and planning skills to correctly manage accounting inventories.