PRABAGARAN NAIR N. KANAN

• Provided front-end website development using WordPress, Hubspot and other editing software.
• Reached out to potential customers via telephone, email and in-person inquiries.
• Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
• Devised effective marketing, sales and other promotional initiatives.
• Collaborated with sales and marketing departments to support project rollout.
• Product Photography for web content

• Business Development, Networking, Web & Photography
• IT/Computer – Web/Software, Case to case on IT support works and web business development works
• Meet customer, identify and provide supports needed on IT related or Web related
• Specialization : IT/Computer – Software
• Industry

Inbound

Minimize cost and maintain the quality and accuracy of customer information. Maximize Contact centre revenue through promoting and selling the full range of MYOB products and services at all appropriate opportunities. Achieve and exceed the customer expectations by providing qualities sales advice and outstanding customer service. Assist in achieving business targets by promoting a culture that facilitates teamwork and MYOB’s values. Increase customer satisfaction by providing market leading customer service and technical support at first point contact. Participate in training and personal development programs to maintain and continually improve the quality of service provided.

Outbound

Handle outbound calls from New Zealand customers mainly in payroll, upgrades and taking payments in currency New Zealand DOLLARS via phone. Assist team members to produce quality calls and has to meet department sales targets. Provide customer feedback for continuous improvement.

Handle inbound calls from United States of America customers. Mainly in auto finance and focus on car financing. Handle car payments in currency US DOLLARS via phone and also handling title work for car refinancing as well. Assist team members to produce quality calls and has to meet department targets mainly focus on average talk time, average handling time, calls per hour. Provide customer feedback for continuous improvement. Listen, probe and question in order to clarity and understand customer needs.

• Patiently walked individuals through basic troubleshooting tasks.
• Imaged and prepared new computers for integration into company networks and systems.
• Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
• Recovered critical information from data back ups to restore functionality.