Povaaneswary Thiagarajan
Branch Manager
Cheras, Selangor
Summary
Dynamic Pharmacy Business Manager at Farmasi Ariv with expertise in operations management and a proven track record in budget control. Enhanced patient satisfaction through effective counseling and innovative marketing strategies, while fostering a culture of continuous improvement. Skilled in training and mentoring staff, driving performance metrics for operational excellence.
Experienced with sourcing and attracting top talent for various roles. Utilizes effective recruitment strategies to enhance hiring processes and candidate experience. Strong understanding of employee engagement and retention strategies.
Diligent Pharmacy Business Manager with solid track record in talent acquisition and strategic hiring. Successfully led recruitment initiatives, aligning talent acquisition strategies with organizational goals. Demonstrated expertise in candidate sourcing and fostering collaborative hiring processes.
Overview
12
12
years of professional experience
4
4
Languages
Work History
Pharmacy Business Manager
Farmasi Ariv
05.2016 - Current
- Analyzed sales data to identify trends and make informed decisions regarding product offerings, promotions, and pricing adjustments.
- Supported a culture of continuous improvement within the organization by encouraging open communication channels between employees at all levels.
- Implemented innovative marketing strategies to attract new customers and retain existing clientele.
- Developed comprehensive training programs for new employees, resulting in improved performance and knowledge retention.
- Ensured compliance with federal and state regulations, maintaining up-to-date knowledge of industry changes and best practices.
- Managed financial aspects of the business, including budget development and cost control measures for increased profitability.
- Leveraged technology solutions to improve efficiency within the business operations such as electronic health records integration or automated dispensing systems implementation.
- Oversaw pharmacy staff scheduling, ensuring adequate coverage during peak hours and minimizing overtime expenses.
- Established strong relationships with pharmaceutical suppliers to ensure timely delivery of medications and competitive pricing.
- Championed the integration of value-added services such as immunizations or health screenings to further distinguish the business in a competitive market landscape.
- Enhanced operational transparency by developing clear metrics-driven performance reports, enabling informed decision-making processes.
- Evaluated employee performance regularly, providing constructive feedback and opportunities for professional development.
- Implemented innovative sourcing techniques to identify passive candidates and expand talent pipelines for hard-to-fill roles.
- Mentored junior recruiters in best practices for efficient candidate sourcing, interviewing techniques, and relationship building with hiring managers.
- Collaborated with HR team members to ensure a seamless onboarding experience for new hires through effective communication and coordination of orientation programs.
- Increased the quality of new hires by refining job descriptions, setting clear expectations, and establishing performance metrics for success.
- Managed all aspects of the interview process including scheduling, conducting interviews, providing feedback, and negotiating offers with candidates.
- Analyzed recruiting metrics to share reports and recommendations with stakeholders.
- Created comprehensive reports on recruitment trends and metrics which informed executive decision-making related to workforce planning strategies.
- Identified and created recruitment and administrative performance metrics and data to analyze trends, drive change, and assess progress.
Retail Pharmacy Assistant
Farmasi Ariv
08.2014 - 04.2016
- Assisted customers in locating over-the-counter products, improving their overall shopping experience.
- Assisted store management with general retail tasks such as merchandising displays and cashier duties when needed.
- Collaborated with pharmacists to resolve any discrepancies or issues related to patients'' medications.
- Managed phone lines efficiently, scheduling appointments and addressing customer questions promptly.
- Fostered a positive atmosphere within the team through clear communication skills that included active listening techniques.
- Educated customers on proper medication usage, preventing potential misuse or harmful interactions.
- Maintained a clean and organized workspace, promoting a positive environment for customers and staff alike.
- Streamlined prescription processing with diligent attention to detail, ensuring patient safety.
- Collaborated proactively on projects involving other departments of the retail store which improved cross-departmental relationships while optimizing productivity.
- Processed insurance claims accurately, resulting in swift reimbursements for the pharmacy.
- Supported operations with filing, copying and faxing.
- Handled inventory stock by counting inventory items, checking delivery quantities, reviewing medication expirations and ordering additional products.
- Maintained records of prescriptions filled for patients by completing pharmacy log and updating customer accounts.
- Located and processed ready prescriptions to customers, distributed medication information documentation and facilitated medication consultations.
Internship Student
Farmasi Ariv
02.2014 - 07.2014
- Improved internship experience by efficiently managing assigned tasks and meeting deadlines.
- Gained practical experience in various aspects of the field, applying academic knowledge to real-world situations.
- Developed professional skills through hands-on experiences, including time management and effective communication.
- Sorted, organized, and maintained files.
- Improved patient satisfaction by providing friendly, accurate and timely assistance with prescription processing.
- Assisted the pharmacist in managing inventory levels, ensuring adequate stock of medications for customer needs.
- Increased patient adherence to medication regimens through effective communication regarding dosage instructions and potential side effects.
- Enhanced efficiency by accurately entering patient information and prescription details into the pharmacy system.
- Supported pharmacists in preparing medication orders for delivery or pick up, ensuring accuracy and timeliness.
- Maintained a high level of accuracy in medication dispensing by diligently double-checking labels, dosages, and drug interactions before customer handoff.
- Collaborated with healthcare providers to obtain necessary prescription refills or authorizations for patients in need.
- Assisted in the training and onboarding of new pharmacy staff, sharing knowledge and best practices to contribute to their success.
Education
Associate of Science - Pharmaceutical Medicine
Management Science University
Shah Alam, Selangor, Malaysia 04.2001 -
Skills
Operations management
Budgeting and cost control
Medication dispensing
Patient counseling
Service delivery optimization
Professional ethics
Training and mentoring
Pharmacy operations management
Staff management
Team building
Quality assurance
Employee management
Staff training
Budget administration
Quality assurance controls
Performance metrics
Recruitment
Talent management
Applicant tracking systems
Contract negotiation
Candidate sourcing
Onboarding processes
Data-driven decision making
Social media recruiting
Global recruitment
Candidate pipeline management
Salary and benefits negotiations
Recruitment marketing
Work authorizations
Persuasive sales techniques
Screening resumes
Recruitment planning
Recruitment process outsourcing
Remote hiring
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team in the development.
- Supervised team of 20 staff members.
- Increased company savings by 50% through corporate consensus-building and cross-functional geographical team coordination and development.
- Increased company Sales by 60% in just 6 months.
- Promoted to Manager after few years with the company.
Timeline
Pharmacy Business Manager
Farmasi Ariv
05.2016 - Current
Retail Pharmacy Assistant
Farmasi Ariv
08.2014 - 04.2016
Internship Student
Farmasi Ariv
02.2014 - 07.2014
Associate of Science - Pharmaceutical Medicine
Management Science University
04.2001 -