Portia Masunda
Harare,09
Summary
Proven track record of enhancing customer satisfaction and streamlining operations at Royal Caribbean International U.S.A, showcasing exceptional teamwork and active listening skills. Achieved increased repeat business through meticulous attention to detail and superior service. Expert in planning and coordination, adept at multitasking in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Restaurant Attendant
Royal Caribbean International U.S.A
11.2022 - Current
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Increased repeat business through exceptional customer service and attention to detail in all aspects of the dining experience.
- Streamlined dining experience for customers by efficiently fulfilling food and drink orders.
- Maintained a clean and organized dining area, contributing to a positive atmosphere for guests.
- Adhered to strict hygiene standards when preparing food items, maintaining optimal cleanliness throughout the establishment.
- Facilitated seamless communication between front-of-house staff and chefs to guarantee accurate order fulfillment for each guest''s dietary needs or restrictions.
- Effectively communicated with colleagues during busy shifts, ensuring smooth operations and minimal wait times for patrons.
- Handled special requests from guests with empathy and understanding, leading to increased customer loyalty.
Sales and Marketing.
DD Jewellers
12.2019 - 12.2022
- Worked closely with sales and marketing teams to understand customer needs better inform product development decisions.
- Collaborated with sales and marketing teams to ensure effective coordination of promotional campaigns, seasonal inventory fluctuations, and new product launches.
- Boosted client satisfaction by providing tailored sales and marketing strategies for their unique needs.
- Streamlined internal communication, coordinating between sales and marketing teams to ensure consistency in messaging.
Receptionist
E Yellow Pages Africa
09.2016 - 12.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
Equivalent Ordinary And Advanced Level -
Mutendi High School
Masvingo Skills
Decision-Making
Teamwork and Collaboration
Planning and Coordination
Organization and Time Management
Flexible and Adaptable
Self-Motivated
Active Listening
Multitasking Abilities
Good Telephone Etiquette
Timeline
Restaurant Attendant
Royal Caribbean International U.S.A
11.2022 - Current
Sales and Marketing.
DD Jewellers
12.2019 - 12.2022
Receptionist
E Yellow Pages Africa
09.2016 - 12.2019
Equivalent Ordinary And Advanced Level -
Mutendi High School