Microsoft Office Suite
Pornsiri Micaraseth
Sale And Digital Marketing Specialist
Kuala Lumpur,14
Summary
3 years of experience in the service industry, primarily in a multitasking position where I can utilize my extensive customer service experience to advance a proven track recerd for developing and maintaining the key account and enhancing departmental efficiencie.
Overview
3
3
years of professional experience
1
1
Certification
2
2
Languages
Work History
Sales And Marketing Specialist
Concentrix
10.2024 - Current
- Boosted sales revenue by developing and implementing effective marketing strategies.
- Implemented CRM systems for improved lead tracking and follow-up processes, resulting in more efficient sales operations.
- Generated valuable referrals from existing customers through proactive relationship management efforts.
- Established strong relationships with clients through exceptional customer service and communication skills.
- Analyzed competitor products and pricing strategies, helping the company maintain a competitive edge in the market.
- Developed persuasive sales pitches tailored to individual client needs, ensuring a high conversion rate from prospect to customer.
Digital Marketing Manager
Happy Sheet ใบงาน ชีทข้อสอบ
05.2024 - 09.2024
- Develop and Oversee Weekly Facebook Content: Design and implement engaging content ideas on a weekly basis to enhance interaction and engagement on the Facebook page.
- Create and Execute Marketing Campaigns: Design effective marketing campaigns and promotions to drive higher engagement and extend customer reach.
- Manage Facebook Advertising and Interactions: Oversee and optimize Facebook ad campaigns, and handle interactions with problematic accounts or feedback from the Facebook page and VIP group.
Front Desk Agent
Conrad Bangkok
02.2023 - 04.2024
- Greeting guests and responding to guest Inquiries, and requests, a personal and efficient manner to resolve guest concerns
- Providing guests with information about the hotel, available rooms, facilities, and amenities.
- Coordinating different departments to ensure the room's condition is ready to service under the standard of hotel cleanliness
- Initiating and implemented upselling strategies to promote hotel service and facilities to increase room occupancy in a hotel and overall revenue
Sales and Digital Marketing
Globish Academia
05.2022 - 01.2023
- Conducted Market Research: Performed targeted research on Facebook to analyze competition in the education sector and identify beneficial trends.
- Developed Growth Initiatives: Formulated and executed key operational strategies to drive and sustain significant business growth.
- Client Communication and Relationship Management: Maintained regular client contact to gauge satisfaction, address issues, and promote new offerings to enhance revenue opportunities.
- Effective Product Branding and Sales: Utilized strong sales techniques to brand products effectively and build lasting client relationships.
- Marketing and Product Team Collaboration: Worked closely with the Product team to ensure marketing strategies were aligned with client needs.
Customer Service Agent
Transcosmos (Thailand)
12.2021 - 04.2022
- Assisting customers via chat, email, outbound calls, Handling customer complaints in an effective, and productive manner
- Collaborating with different teams in resolving customer queries and complaints
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Investigated and resolved accounting, service and delivery concerns.
Education
Bachelor of Arts - Teaching English As A Second Language
Mae Fah Luang University
Chiang Rai 04.2001 -
Skills
Sales presentations
Software
Google Workspace
Canva
Excel
Tableau
Social media platforms
Certification
Certified Front Desk Agent, Conrad Bangkok- 5 July 2023
Accomplishments
Top upselling on Feb 2024 and April 2024
Timeline
Sales And Marketing Specialist
Concentrix
10.2024 - Current
Digital Marketing Manager
Happy Sheet ใบงาน ชีทข้อสอบ
05.2024 - 09.2024
Certified Front Desk Agent, Conrad Bangkok- 5 July 2023
07-2023
Front Desk Agent
Conrad Bangkok
02.2023 - 04.2024
Sales and Digital Marketing
Globish Academia
05.2022 - 01.2023
Customer Service Agent
Transcosmos (Thailand)
12.2021 - 04.2022
Bachelor of Arts - Teaching English As A Second Language
Mae Fah Luang University
04.2001 -
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