Microsoft Office Suite
Pornsiri Micaraseth
Sale And Digital Marketing Specialist
Kuala Lumpur,14
Summary
3 years of experience in the service industry, primarily in a multitasking position where I can utilize my extensive customer service experience to advance a proven track recerd for developing and maintaining the key account and enhancing departmental efficiencie.
Overview
3
3
years of professional experience
1
1
Certification
2
2
Languages
Work History
Sales And Marketing Specialist
Concentrix
10.2024 - Current
- Boosted sales revenue by developing and implementing effective marketing strategies.
- Implemented CRM systems for improved lead tracking and follow-up processes, resulting in more efficient sales operations.
- Generated valuable referrals from existing customers through proactive relationship management efforts.
- Established strong relationships with clients through exceptional customer service and communication skills.
- Analyzed competitor products and pricing strategies, helping the company maintain a competitive edge in the market.
- Developed persuasive sales pitches tailored to individual client needs, ensuring a high conversion rate from prospect to customer.
Digital Marketing Manager
Happy Sheet ใบงาน ชีทข้อสอบ
05.2024 - 09.2024
- Develop and Oversee Weekly Facebook Content: Design and implement engaging content ideas on a weekly basis to enhance interaction and engagement on the Facebook page.
- Create and Execute Marketing Campaigns: Design effective marketing campaigns and promotions to drive higher engagement and extend customer reach.
- Manage Facebook Advertising and Interactions: Oversee and optimize Facebook ad campaigns, and handle interactions with problematic accounts or feedback from the Facebook page and VIP group.
Front Desk Agent
Conrad Bangkok
02.2023 - 04.2024
- Greeting guests and responding to guest Inquiries, and requests, a personal and efficient manner to resolve guest concerns
- Providing guests with information about the hotel, available rooms, facilities, and amenities.
- Coordinating different departments to ensure the room's condition is ready to service under the standard of hotel cleanliness
- Initiating and implemented upselling strategies to promote hotel service and facilities to increase room occupancy in a hotel and overall revenue
Sales and Digital Marketing
Globish Academia
05.2022 - 01.2023
- Conducted Market Research: Performed targeted research on Facebook to analyze competition in the education sector and identify beneficial trends.
- Developed Growth Initiatives: Formulated and executed key operational strategies to drive and sustain significant business growth.
- Client Communication and Relationship Management: Maintained regular client contact to gauge satisfaction, address issues, and promote new offerings to enhance revenue opportunities.
- Effective Product Branding and Sales: Utilized strong sales techniques to brand products effectively and build lasting client relationships.
- Marketing and Product Team Collaboration: Worked closely with the Product team to ensure marketing strategies were aligned with client needs.
Customer Service Agent
Transcosmos (Thailand)
12.2021 - 04.2022
- Assisting customers via chat, email, outbound calls, Handling customer complaints in an effective, and productive manner
- Collaborating with different teams in resolving customer queries and complaints
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Investigated and resolved accounting, service and delivery concerns.
Education
Bachelor of Arts - Teaching English As A Second Language
Mae Fah Luang University
Chiang Rai 04.2001 -
Skills
Sales presentations
Teamwork and collaboration
Multitasking
Sales strategy
Organizational skills
Relationship building
Interpersonal skills
Contract negotiation
Software
Google Workspace
Canva
Excel
Tableau
Social media platforms
Certification
Certified Front Desk Agent, Conrad Bangkok- 5 July 2023
Accomplishments
Top upselling on Feb 2024 and April 2024
Timeline
Sales And Marketing Specialist
Concentrix
10.2024 - Current
Digital Marketing Manager
Happy Sheet ใบงาน ชีทข้อสอบ
05.2024 - 09.2024
Certified Front Desk Agent, Conrad Bangkok- 5 July 2023
07-2023
Front Desk Agent
Conrad Bangkok
02.2023 - 04.2024
Sales and Digital Marketing
Globish Academia
05.2022 - 01.2023
Customer Service Agent
Transcosmos (Thailand)
12.2021 - 04.2022
Bachelor of Arts - Teaching English As A Second Language
Mae Fah Luang University
04.2001 -