POOJA LAKSHMI
Senior Software Engineer
Kuala Lumpur
Summary
Senior Software Engineer with 12.5 years of experience in developing highly scalable, fault-tolerant applications and maintenance and with 5+ years of experience designing and automating AWS infrastructure using Terraform, CloudFormation, and GitOps practices as Devops Engineer
Overview
12
12
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Software Support Specialist
Amdocs
06.2023 - Current
- Working on understanding critical issues with customer and diagnosing the root cause.
- Working on the fix for the critical and escalated issues.
- Providing Root cause for different product issues as well as custom code for each customer.
- Delivered bug free code changes for product as well as custom code.
- Performance tuning for various process which is time consuming and had to process huge amount of data.
- Performance tuning and thread synchronization based on the requests raised.
- Using Elastic for KPI, Monitoring, alerting.
- Testing code in the environment before delivering to customer.
- Worked in providing and fine tuning kubernates config to optimize and reduce coding interference.
- Help in deploying and reverting the image in staging and production using docker and kubernates.
- Involved in Diagnosis and replication of highly escalated issues at the organization level which are difficult to replicate using J Meter, soap, karate or curl and other tools and provided solutions.
- Have fixed time consuming issues in a shorter span of time.
- Have provided insights on the product and application behavior to ensure correct requirement is developed or fixed.
- Setting up different lab environment using on prem, docker, security, AWS Terra form or ansible for different customer support Lab Environment.
Senior Software Engineer
OPENET
12.2019 - 06.2023
- Working in Production Engineering team on Bug fixes for wide range products and customers.
- Understanding different products and functionality of different customers and versions.
- Providing Root cause for different product issues and bug fixing the same.
- Delivered bug free code changes for product.
- Performance tuning for enhancement of 5G performance.
- Performance tuning and thread synchronization based on the requests raised.
- Testing code in the environment before delivering to customer.
- Worked in usage monitoring for 5G using Java Microservices technology with docker for development and deployment and Cucumber and Karate Tests for QA.
- Worked in Product Development Team for 5G product development integrating with other features involving working with new technologies like docker, kubernates designing and automating AWS infrastructure using Terraform, CloudFormation, and GitOps practices.
- Observability setup with KPIs, alerts, and monitoring dashboards.
- Proven track record in cross-functional team environments, delivering training materials and IaC pipelines for scalable cloud adoption using jenkins.
Senior Associate
KGISL
07.2019 - 11.2019
- Company Overview: Client: ALLIANZ Insurance
- Worked on product development for the client Allianz Malaysia.
- Understanding the requirements and development of full stack of application for all lines of business.
- Developed Auto renewal system in Oracle Adf replacing the manual renewal from the user end.
- Delivered bug free code changes for new plines product.
- Performance tuning for enhancement of application performance.
- Performance tuning and thread synchronization for plsql batches.
- Deployed code in Agile methodology while understanding the system and business.
- Client: ALLIANZ Insurance
Senior Software Engineer
MAJESCO
08.2017 - 07.2019
- Company Overview: Client: PRUBSN TAKAFUL
- Worked on product development for the client PRUBSN Takaful.
- Understanding the System and giving better Development solutions to the client and also Developing the same without deviations.
- Developed Alpha Project Replacing the old system of Informix application with JAVA.
- Delivered bug free code changes for new product Anugerah.
- Performance tuning for enhancement of application performance.
- Developed Investigation project which involves finding out fraudulent and invalid claims.
- Performance tuning and thread synchronization for Java batches.
- Deployed code in Agile methodology while understanding the system and business.
- Deployed code fixes where there was a cliché in the existing code.
- Worked with Drools and jasper for Claims Calculation and various letters in the application.
- Worked as Technical Team Lead and involved in Gathering Requirement and Development of project as well as leading the team in completing the project within the given timeline with minimum or no deviations.
- Maintenance of trackers of other Team members to see where there is a difficulty or time lag and helping to resolve it.
- Client appreciations for timely delivery in PRUBSN Takaful and having better communication with the client in resolving issues.
- Client: PRUBSN TAKAFUL
Associate
Cognizant Technology solutions
12.2013 - 06.2017
- Company Overview: Client: Total Gas & Power UK
- 3.4 Years of Experience in JAVA and PLSQL Development (Development from scratch) And full stack development and Maintenance (Support BAU) and as System Analyst (Understanding the system to develop solutions accordingly).
- Worked with the client Business analyst to understand complete flow of business to evolve better solutions.
- Worked on cluster of applications that provides the functionality of pricing gas and power.
- Developed code for pricing and Quotations module and also enhanced the bulk uploading screen of automated reads.
- Developed code for Meter Reading Management Application Automated Meter Read project.
- Provided L2 and L3 support for Pricing, billing, Supply contract management applications in Total Gas & power after Project Development Completion.
- Delivered bug free code changes for aggregate of additional functionalities requested by client in Java and JCAPS.
- Worked with UNIX batches, scheduled run and fixed code bugs while running the same.
- Performed unit testing for releases using environments like SOAP UI.
- Automated process of loading prices which was manual and exhausted a lot of time.
- Deployed code fixes where there was a cliché in the existing code.
- Worked with SQL and PLSQL Development as well as code fixing during maintenance of the project.
- Client: Total Gas & Power UK
Education
Bachelor of Engineering - Eletrical and Electronics Engineering
Sri Shakthi Institute of Engineering & Technology
01.2009 - 01.2013
Skills
Java
Extracurricular
Occasional YouTuber, 2009-2013 Yoga Practitioner, 2009-2013 Embedded systems Coder (RTOS) building small Robots, 2009-2013
Certification
Kubernates certified
Timeline
Software Support Specialist
Amdocs
06.2023 - Current
Kubernates certified
11-2020
Senior Software Engineer
OPENET
12.2019 - 06.2023
Senior Associate
KGISL
07.2019 - 11.2019
Senior Software Engineer
MAJESCO
08.2017 - 07.2019
Associate
Cognizant Technology solutions
12.2013 - 06.2017
Bachelor of Engineering - Eletrical and Electronics Engineering
Sri Shakthi Institute of Engineering & Technology
01.2009 - 01.2013
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