POOJA KADIYALA
Singapore
Summary
Experienced PMO professional with a computer science degree and 4+ years of IT experience in service delivery, governance, executive reporting, SLA and risk management at a Fortune 500 company. Currently completing an MBA at NTU (Jan 2027) as a Nanyang Women in Business Scholar, building strategy and commercial skills. My current Management training at Schneider Electric is to apply them through vendor negotiation, budget management and compliance control. I am actively seeking full-time PMO, program delivery and strategy-operations roles from Jan 2027.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Management Intern (Service Excellence & Marketing)
Schneider Electric
06.2026 - 12.2026
- Plan and budget a promotional video series - wrote the creative brief, negotiated scope and price with the external vendor, review drafts at each stage and approve milestones and payments against the agreed budget.
- Served as the single point of contact between event vendors and internal presenters for three external events (Innovation Talk for 130+ LEWs, FOTG, DCW at Marina Bay), aligning planning, schedules and on-the-day execution.
- Manage end-to-end safety certification for 100+ field subcontractors, maintaining training records, attendance and assessment results, and enforcing quiz-gated site access.
- Gather training needs from five services teams, prioritize them into a delivery plan and have delivered 10+ sales, operations and technical sessions for 200 employees, coordinating internal experts, schedules and attendance.
- Run services sales campaigns to a fixed timeline, supported by a standard sales deck and a client catalogue for the top 70 accounts, while producing internal newsletters and maintaining the services website.
Associate – Projects (Delivery, Governance & Operations)
Cognizant
06.2021 - 06.2025
- Facilitated Change Advisory Board (CAB) meetings, confirming that release readiness, risk and rollback plans were in place and aligned with change policy, and keeping all participating stakeholders informed; managed release calendars and go-live checks.
- Monitored SLAs, OLAs and KPIs across services, flagged breaches early and drove fixes, improving SLA and audit compliance.
- Prepared weekly and monthly performance reports, steering committee packs and Jira and ServiceNow dashboards for senior and C-level leaders, showing status, risks, quality and decisions needed.
- Ensured delivery stayed within the approved scope baseline by raising change requests for new demands, keeping scope variance under control.
- Maintained the RAID log; rated risks by likelihood and impact, assigned owners and escalated serious issues on time. Worked around vendor and product limitations and escalated them to vendors, avoiding project delays.
- Tracked defects in HP ALM and coordinated triage between development, testing and business teams, reducing defect ageing.
- Actively participated in sprint planning, stand-ups, reviews and retrospectives and built project plans and roadmaps in MS Project and Jira. Set PMO standards and templates, kept documentation in Confluence and SharePoint, and ran lessons-learned reviews to improve delivery.
Education
Bachelor of Technology (B.Tech) -
CSE, KL University
04-2021
Master of Business Administration (M.B.A) -
Nanyang Technological University
Singapore01-2027
Skills
- Delivery Planning and Agile Ceremonies
- Governance and Executive Reporting
- Scope, Change and Demand Management
- Service Levels and Performance Management
- Risk, Issue and Dependency Management
- Event delivery and vendor coordination
- Demand intake and training delivery
- Change and Release Governance
- Quality and Defect Tracking
- Stakeholder and Resource Management
- PMO Capability and Continuous Improvement
- Vendor and budget management
- Compliance governance
- Marketing and communications
LEADERSHIP & COMMUNITY
Leadership: Founding Member, Event Organizers Committee (88 people, 6 projects) and Core Member, Gen Synergy Club (40-person team, 60+ sessions), Cognizant; Department Student Body President (6,000-strong department)., Communication: Communication Coach and Student Ambassador, NTU; mentored 100 new hires; Best Volunteer Award.
Certification
- I am a UiPath Certified Professional, skilled in designing and building robotic process automation solutions.
Timeline
Management Intern (Service Excellence & Marketing)
Schneider Electric
06.2026 - 12.2026
Associate – Projects (Delivery, Governance & Operations)
Cognizant
06.2021 - 06.2025
Bachelor of Technology (B.Tech) -
CSE, KL University
Master of Business Administration (M.B.A) -
Nanyang Technological University