Pooi Pooi Ho
Balakong
Summary
Happy-go-lucky to describe myself. Dynamic professional with over 6 years of expertise in Client Relationship Management and 3+ years in Business Development within the corporate sector. Organized and results-driven, with a proven ability to foster strong, long-term relationships with clients, driving customer satisfaction and business growth. Adept at identifying opportunities, streamlining processes, and delivering tailored solutions that meet and exceed client expectations.
Overview
11
11
years of professional experience
4
4
Languages
Work History
Senior Account Manager, Developer Relations
MHub
01.2023 - Current
- Managed personal sales targets, fostering strong relationships with clients and successfully closing deals to contribute to overall revenue growth.
- Guided and mentored junior account managers, providing support during client and prospect meetings, and conducting performance reviews to identify and implement improvement strategies.
- Assisted the reporting head by reviewing team proposals and quotations, offering strategic advice for handling complex client scenarios.
- Actively contributed to business development and team success by balancing individual sales efforts with team leadership responsibilities.
- Key Responsibilities:
Account Manager, Developer Relations
MHub
03.2021 - 12.2022
- Manage and grow relationships with key property developers, acting as the primary point of contact to understand their needs and provide tailored solutions.
- Drive sales and business development by presenting MHub’s property technology platform, showcasing its benefits, and closing new deals.
- Collaborate cross-functionally with the product and marketing teams to ensure the platform’s value proposition aligns with client requirements.
- Achieve and exceeding sales targets by identifying opportunities, negotiating contracts, and ensuring customer satisfaction throughout the onboarding and support process.
- Provided ongoing client support during periods when the support team was unavailable or engaged, ensuring timely resolution of issues and maintaining client satisfaction. Fostered long-term partnerships to drive retention and identify upsell opportunities.
- Monitor market trends and competitor offerings to refine sales strategies and enhance client acquisition.
- Key Responsibilities:
Client Success Account Manager
Handshakes Technology (M) Sdn Bhd
04.2019 - 02.2021
- Ensure account renewal by building strong rapport with clients in various industry including financial institution, regulatory bodies and SME industry.
- Product upsell, resell & cross sell to existing client to boost revenue.
- Provide products and services onsite training or servicing as well as problem solving via email and call.
- Troubleshooter & escalation point between internal and business partner for data related issue.
- Design eDM for bi-monthly marketing and client touch base purpose.
- Create SOP according to company practice and requirement.
- Key Responsibilities:
Team Leader, Client Servicing
Credit Bureau Malaysia Sdn Bhd
07.2017 - 03.2019
- Boost up the usage of key account incharged & revenue for the company by upselling of product and introducing new product.
- Onsite visitation to key account to build rapport and maintain good relationship.
- Overseeing team performance and quality assurance of the works and results.
- Conduct in house & on-site training of products and services to subscriber.
- Bi-weekly and monthly reporting to the reporting head on team performance and adhoc report required by management
- Maintain effective and timely communication with internal customer to ensure correct and timely closure and completion of all task handled.
- Key Responsibilities:
- Accomplishments:
- Streamline the existing SOP, propose and deliver the new SOP based on the company's best practice.
- Host the role as the trainer for in-house training on products and services for the past 1 year.
- Design the training material for internal and external customers.
- Create knowledge based particularly for live chat.
- Handle walk in prospect (if any) and manage to get the sign-up.
Team Leader, Client Relations
CTOS Data Systems Sdn Bhd
08.2016 - 06.2017
- Handling special/problematic account
- Incharge of certain key account with high usage - to provide training & servicing visitation if any.
- Coach and train new recruits
- Lead about 10–15 members in a team to achieve company goals.
- Conduct in-house training throughout the whole of Malaysia to enhance client’s knowledge of basic credit risk management & better understanding of services provided by the company
- Quality Assurance of service level and product knowledge of the team
- Overseeing company events and handling unforeseen circumstances
- Key Responsibilities:
- Accomplishments:
- - 80% of new recruits passed confirmation within 3 months probation.
- - Projects & tasks assigned to team has been completed
Senior Associate, Client Relations
CTOS Business Systems Sdn Bhd
06.2015 - 06.2016
- In-charge of premium account/client in commercial industry.
- Handling project and leads 3-5 junior.
- Conduct in-house training to enhance client’s knowledge in basic credit risk management & services provided by company in HQ.
- Key Responsibilities:
- Accomplishments:
- Successfully built up strong relationship with key account including Mercedes-Benz, POS Malaysia, AIA Bhd, and the other SME client.
- Boost up the usage of premium account incharged & revenue for the company by reselling of product and introducing new product.
- Received good & satisfied feedback from clients that attended inhouse training conducted.
- Promoted to Team Leader after a year as Senior Associate
Client Management Officer
CTOS Business Systems Sdn Bhd
05.2014 - 06.2015
- To support the sales team by providing after-sales service, including training, servicing, maintaining client relationships, and problem-solving.
- Key Responsibilities:
- Accomplishments:
- Managed averagely 250–350 accounts throughout the year, able to be multitasking in job, self-driven towards task assigned, customer service oriented to ensure customer has enjoy the best service from the company.
- Promoted to Senior Associate after a year as an officer.
Education
Diploma - Business Administration
Tunku Abdul Rahman University of Management and Technology (TAR UMT)
04.2014
Skills
- Teamwork
- Adaptability
- Communication
- Problem-solving
- Relationship management
- Product and service sales
- Teamwork and collaboration
- Customer service
- Problem-solving
- Sales presentations
- Client relationship management
References
April Tan, 012-6757315
Jason Kee, 016-3330124
Timeline
Senior Account Manager, Developer Relations
MHub
01.2023 - Current
Account Manager, Developer Relations
MHub
03.2021 - 12.2022
Client Success Account Manager
Handshakes Technology (M) Sdn Bhd
04.2019 - 02.2021
Team Leader, Client Servicing
Credit Bureau Malaysia Sdn Bhd
07.2017 - 03.2019
Team Leader, Client Relations
CTOS Data Systems Sdn Bhd
08.2016 - 06.2017
Senior Associate, Client Relations
CTOS Business Systems Sdn Bhd
06.2015 - 06.2016
Client Management Officer
CTOS Business Systems Sdn Bhd
05.2014 - 06.2015
Diploma - Business Administration
Tunku Abdul Rahman University of Management and Technology (TAR UMT)
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