Pooi Ling LUM
Kuala Lumpur
Summary
I am a person with good pressure resistance and aspiring ACCA Student. A strong communication with team member and able to work closely in a team independently, with an analytical approach to work. I am looking for a platform that can allow me to explore more of my accounting advantages and allow me to absorb and learn more experience from more seniors.
Overview
7
7
years of professional experience
Work History
Cashier, Bookkeeper
Kedai Serbaneka MK
01.2019 - Current
- Assisted customers with product inquiries and purchases
- Facilitated cross-cultural communication with diverse customers in multiple languages
- Checked and organised stock to ensure inventory accuracy and presentation
- Entered stock data into Microsoft Excel to maintain up-to-date records
Crew Member (Event Lead)
CSTD International Compliance
Kuala Lumpur, Malaysia
09.2022 - 06.2026
- Addressed client complaints to resolve issues and provide solutions.
- Collaborated with team members and welcomed coaching from supervisors and managers
- Checked tickets and ensured audience seated correctly according to seat numbers
Internship - Accounting and Finance
Syarikat Ong
Kuala Lumpur, Malaysia
06.2024 - 02.2025
- Performed and analysed bookkeeping/accounting transactions, ensuring accuracy and timeliness of calculations.
- Perform bank reconciliations, payment processing, and collection of accounting documents.
- Assist in the execution of accounting functions, including posting journals, ledger entries, and preparing month-end closing reports.
- Generate and send invoices and account statements to clients and customers promptly.
- Process and record incoming payments accurately on a daily basis.
- Collaborated with front office team to resolve payment discrepancies, enhancing client satisfaction and trust.
- Assist with invoicing processes and arranging payments to suppliers/SSM.
- Assisted in maintaining organised digital and physical records/files, supporting efficient documentation and data retention processes.
- Perform basic office tasks, including answering phone calls, responding to emails, processing mail, filing, and general document preparation.
- Perform daily administrative tasks, including logging daily courier services and arranging despatches.
Education
Bachelor of Science - Accounting & Finance
YPC International College
Pandan Perdana05-2026
Foundation Degree in Science - Accounting & Finance
YPC International College
Pandan Perdana01-2021
Sijil Pelajaran Malaysia (SPM) -
SMK (P)PUDU
Pudu 01-2019
Professional qualification - ACCA
Sunway Univercity
Velocity-
Skills
Microsoft Office
- Power BI
- PowerPoint
- Customer service
- Multilingual: English
- Multilingual: Chinese
- Multilingual: Malay
- Multilingual: Cantonese
- Team Work
- Leadership
- Communication skill
EXTRA-CURRICULAR ACTIVITIES & CERTIFICATIONS
- Head of Data and Records (Textbook Loan Scheme - SPBT Officer) | SMK (P) Pudu (2019)
Led data management, inventory auditing, and record-keeping for the school textbook scheme. - Certificate of Participation | Programme for International Student Assessment (PISA), Ministry of Education Malaysia (2018)
- Certificate of Attendance | HELP CAT IGCSE Programme (Year 3 & 4) — SMK (P) Pudu (2017 – 2018)
- Certificate of Attendance | University Pathway Programme — SEGi College (Jan – Mar 2020)
References
- Dr. Farrah Robert, Head of Academic, YPC International College, Jalan Perdana 4/1, Kuala Lumpur, Federal Territory of Kuala Lumpur, 55300, 03-9283 3799, 03-9283 9799
- Ms. Mariam Ishak, Programme Coordinator, YPC International College, Jalan Perdana 4/1, Kuala Lumpur, Federal Territory of Kuala Lumpur, 55300, 03-9283 3799
Timeline
Internship - Accounting and Finance
Syarikat Ong
06.2024 - 02.2025
Crew Member (Event Lead)
CSTD International Compliance
09.2022 - 06.2026
Cashier, Bookkeeper
Kedai Serbaneka MK
01.2019 - Current
Bachelor of Science - Accounting & Finance
YPC International College
Foundation Degree in Science - Accounting & Finance
YPC International College
Sijil Pelajaran Malaysia (SPM) -
SMK (P)PUDU
Professional qualification - ACCA
Sunway Univercity