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Data Scientist with extensive experience in Python, R, SQL, and advanced machine learning frameworks such as TensorFlow and PyTorch. Proven expertise in predictive modelling, NLP, deep learning, and statistical analysis. Adept at data cleaning, feature engineering, and building ETL pipelines. Skilled in visualization tools including Power BI, Tableau, Matplotlib, Seaborn, and Plotly. Proficient in AWS services like EC2, S3, and Lambda as well as Google App Engine. Demonstrated ability to analyze performance data for injury prediction and player monitoring. Experienced in handling financial transactions and personalizing services based on customer needs. Multilingual professional with strong IT support skills and product expertise.

Driven Job Title with experience as primary point of escalation for high-level client questions, needs, wants and complaints. Passionate about delivering superior interactions with customers by hearing issues, requirements and requests to provide first-class customized solutions. Dedicated to identifying trends by analyzing customer records, purchases, inquiries and complaints to develop rapid solutions.

Dynamic professional with proven expertise in customer service and digital marketing, notably at Teach Mahindra. Excelled in enhancing customer satisfaction and expanding client databases through adept social media management and advanced Excel skills. Demonstrates strong interpersonal abilities and a commitment to achieving and exceeding targeted goals.

A dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. One strong quality is the offering of professional and polished communication skills with excellent organizational skills and talent for overcoming customer objections. Self-motivated and results-driven Customer Service Executive, offering proven history of achievement during over 10 years career.
Also a talented leader with analytical problem-solving and strategic planning expertise. Solid background of consistently addressing customer issues, delivering industry-leading service and implementing scalable approaches. Not to forget another ability of being a detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude and willingness to take on added responsibilities to meet team goals.

Completed SPM & Started my career as a Kindergarten Teacher (temporary) and later joined as a Customer Service Executive. One of the top performers during the training as well as within the team now. - I have always made sure to achieve my KPIs and keep up to the expectation. - Excellent interpersonal and communication skills with good ability to understand the requirements of the customer and provide appropriate solution/assistance in a timely manner. - Fine time management and multitasking skills. - Possess good communication. - Easy to approach and open for feedback regardless of positive or negative feedback. - In-depth ability to work collaboratively. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Pong Ee Wei

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Customer Service Executive

Logistics Executive

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Customer Service Executive

Logistics Executive

MERCHANDISER

CLERK

SALES AND MARKETING ASSISTANT

OFFICE CLERK

SECONDARY ART -

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