Polin Lesius
Supervisor
Kota Kinabalu, Sabah,12
Summary
Proven leader with extensive experience in staff management and operations optimization, notably at Young Sanna Mee. Excelled in enhancing team efficiency and customer satisfaction through strategic planning and process improvement. Skilled in training and mentoring, significantly improved service standards and operational workflows. Demonstrated expertise in staff discipline and schedule development, contributing to a harmonious and productive work environment. Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
4
4
Languages
Work History
Supervisor
Young Sanna Mee
01.2023 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Improved teamwork among staff members by leading regular meetings to address concerns, share best practices, and set goals.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
Waitress Supervisor and Kitchen Assistant
Korean Restaurant Korbq
02.2022 - 12.2022
- Improved teamwork among staff members by leading regular meetings to address concerns, share best practices, and set goals.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Implemented staff training programs focusing on food allergy awareness, reducing instances of allergic reactions among restaurant guests.
- Optimized staff scheduling to handle peak times effectively without overstaffing.
Food Rider
Foodpanda
09.2020 - 02.2022
- Enhanced customer satisfaction through timely pickup and delivery of items, ensuring orders arrived in excellent condition.
Food Rider
Hungry Rider
03.2020 - 08.2020
- Provided excellent customer service both in-person and over the phone, fostering a positive reputation with clients for the company.
- Served food and beverages promptly with focused attention to customer needs.
Waiter and Kitchen Assistant
Youram Korean Restaurant
01.2019 - 03.2020
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Education
SPM -
Sekolah Menengah Kebangsaan Tenom
Tenom, Sabah, Malaysia 04.2001 -
Skills
Staff Management
Award and Achievement
Representative of SMK Tenom in Sports (MSST,MSSDT)
Representative of SMK Tenom in Kawad Kaki (State Level Tawau)
Athlete (Lelaki A) SMK Tenom Annual Sport Day
Timeline
Supervisor
Young Sanna Mee
01.2023 - Current
Waitress Supervisor and Kitchen Assistant
Korean Restaurant Korbq
02.2022 - 12.2022
Food Rider
Foodpanda
09.2020 - 02.2022
Food Rider
Hungry Rider
03.2020 - 08.2020
Waiter and Kitchen Assistant
Youram Korean Restaurant
01.2019 - 03.2020
SPM -
Sekolah Menengah Kebangsaan Tenom
04.2001 -
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