POH CHERN YAP

Administration Manager | Lim Broiler Farm

· Directed all daily administrative functions for a thriving poultry operation, including scheduling, payroll, vendor relations, and inventory management.

· Implemented new filing and data management systems, improving operational efficiency and record-accuracy.

· Acted as a key liaison between management and staff, fostering a productive and positive work environment.

Owner & Operator | LIM BROILER FARM

· Founded and manage a small-to-medium enterprise focused on broiler farming.

· Handle all aspects of the business, from product sourcing and quality control to marketing, sales, and financial management.

· Applied expertise gained from large-scale agricultural operations to create a niche, customer-focused venture.

Additional Skills & Attributes:

· Exceptional organizational, time-management, and crisis-resolution abilities.

• Provided support during periods of high workload by stepping in to assist with various administrative tasks as needed.
• Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
• Improved communication between departments with the implementation of efficient information-sharing tools.
• Updated reports, managed accounts, and generated reports for company database.
• Enhanced employee morale through recognition programs, fostering a positive work environment that encouraged collaboration and teamwork.
• Maintained a clean, organized workspace to promote a professional environment conducive to productivity.
• Streamlined administrative processes by implementing new organizational systems, increasing efficiency and productivity.
• Monitored and evaluated personnel performance to complete annual reviews, recommend advancement, or address productivity concerns.
• Managed inventory control by ordering supplies in a timely manner while identifying areas for cost reduction.
• Evaluated employee performance through regular feedback sessions while setting clear expectations for professional growth.
• Delegated tasks to administrative support staff to organize and improve office efficiency.
• Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
• Kept high average of performance evaluations.
• Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.

• Met sales goals by offering excellent customer services.
• Set up displays and signage to attract customers and boost sales.
• Negotiated favorable terms with suppliers, reducing costs for company.
• Improved client satisfaction by quickly addressing and resolving service issues.
• Met existing customers to review current services and expand sales opportunities.
• Built relationships with customers and community to promote long term business growth.
• Contributed to team objectives in fast-paced environment.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Developed and maintained strong working relationships with professionals within assigned territory.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
• Selected correct products based on customer needs, product specifications and applicable regulations.
• Set and achieved company defined sales goals.
• Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
• Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
• Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
• Monitored service after sale and implemented quick and effective problem resolutions.
• Achieved or exceeded company-defined sales quotas.

• Answered questions and assisted customers with item selection and location.
• Met sales goals by offering excellent customer service.
• Strengthened vendor relationships by maintaining open communication and promptly addressing any concerns or issues.
• Negotiated favorable contracts with suppliers, resulting in cost savings for the company without sacrificing quality.
• Set up displays and signage to attract customers and boost sales.
• Implemented an efficient vendor management system that streamlined operations and reduced administrative workload.
• Developed and implemented vendor evaluation system to ensure product quality and reliability.
• Enhanced team productivity with organization of regular performance review meetings.
• Negotiated favorable terms with suppliers, reducing costs for company.
• Conducted regular reviews of vendor performance to maintain high service standards.
• Improved client satisfaction by quickly addressing and resolving service issues.
• Enhanced vendor reputation with timely delivery and accurate order fulfillment.
• Coordinated with cross-functional teams to ensure product availability for key sales periods.
• Collaborated with marketing and sales teams to create promotional strategies for new products.
• Initiated sustainability practices in procurement processes, aligning with company's environmental goals.
• Managed vendor contracts to ensure compliance with legal and company standards.
• Conducted market analysis to identify potential new products or services for company.
• Streamlined inventory management processes, leading to more efficient operation.
• Increased profitability by identifying and eliminating inefficiencies in vendor management process.
• Established long-term relationships with key clients by providing consistent, high-quality service.
• Boosted sales figures by identifying and capitalizing on emerging market trends.
• Met existing customers to review current services and expand sales opportunities.
• Built relationships with customers and community to promote long term business growth.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Contributed to team objectives in fast-paced environment.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Developed and maintained strong working relationships with professionals within assigned territory.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
• Selected correct products based on customer needs, product specifications and applicable regulations.
• Set and achieved company defined sales goals.
• Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
• Maintained current knowledge of evolving changes in marketplace.
• Monitored service after sale and implemented quick and effective problem resolutions.
• Contributed to event marketing, sales and brand promotion.
• Informed customers of promotions to increase sales productivity and volume.
• Stayed current on company offerings and industry trends.
• Achieved or exceeded company-defined sales quotas.

• Improved poultry farm efficiency by implementing advanced farming techniques and technologies.
• Maintained proper chicken house temperature and ventilation.
• Monitored flock for signs of disease or physical distress and culled infirm individuals.
• Collaborated with veterinarians to implement flock health plans that improved bird well-being and productivity.
• Kept detailed records of husbandry actions to meet RSPCA guidelines.
• Optimized feed conversion ratios by carefully formulating diets based on nutritional requirements and regular feed analysis.
• Contributed to the development of farm safety protocols, ensuring a safe work environment for all employees while minimizing risk factors.
• Enhanced animal welfare standards through proper housing, nutrition, and healthcare management.
• Maintained a clean and hygienic environment for poultry to reduce the risk of disease and ensure optimal growth rates.
• Conducted regular inspections of poultry houses to assess air quality, temperature control, lighting levels, and overall conditions for optimum bird comfort.
• Reduced mortality rates through proactive health monitoring, vaccination programs, and prompt treatment of sick birds.
• Assisted in marketing efforts for poultry products by creating promotional materials highlighting quality standards met on the farm.
• Ensured compliance with federal, state, and local regulations by closely monitoring farm activities and maintaining accurate records.
• Implemented cost-saving measures by analyzing farm expenses and identifying areas for potential improvement.
• Set up bedding for Dayold chicks and tipping deliveries.
• Ensuring chemical use adhered with safety use guide and keep records of MSDS sheet, only use chemical significant for poultry.
• Keep reporting on essential matter related to livestock growth daily/weekly, reporting weight production, feeding hour control, water consumption charts, lighting program, shed temperature and humidity, take environment assessments to facilitate effective decision making.
• Used electronic batch record cards to record and document information regarding morts, culls, weights, density, litter condition, feed and water consumption, shed temperature, humidity, light lux and level of ammonia.
• Continuosly seek and improved standard operating procedures to oversee livestock management, shed maintenance, ventilation, shed temperature control, feeding schedules, lighting hour, water pump pressurize system, water chlorinate and filteration system.
• Reassurance 10 hyper tunnel sheds with 2 different farm age of bird are well coordinated.
• Recorded numbers of birds placed, total farm mortality, number of survival, and calculated F.C.R by the total feed, total weight and survivors every end of batch.

• Carried out daily farm tasks such as feeding animals, and cleaning pens to ensure animal health and welfare.
• Collaborated with other farm workers to complete tasks efficiently according to established schedules and protocols.
• Observed animals and notified supervisor of signs of illness.
• Oversaw feeding, watering and health monitoring.
• Cleaned stalls, pens, and equipment.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.

• Built long-lasting client relationships through excellent customer service and consistent followups.
• Led a successful sales team by providing motivational coaching and performance-based incentives.

• Provided clerical support to department, such as filing, copying and restocking supplies.
• Maintained compliance with all established guidelines and legal requirements.
• Gathered, organized and modeled financial data.
• Supported management by processing invoices and documents with consistent on-time delivery.

• Collaborated with team members to improve overall customer experience and boost company reputation.
• Assisted customers with product selection, providing detailed information on features and benefits.
• Demonstrated empathy towards customers during difficult situations while remaining composed under pressure.
• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
• Contributed to sales growth by up-selling additional products or services when appropriate.
• Participated in regular team meetings to share ideas for improvement and stay informed about updates within the company or industry trends impacting our customers' needs.
• Conducted client and market surveys to identify areas of improvement.
• Gathered and verified data from customers to promote marketing initiatives.
• Suggested best-fit offerings from available products and services to capitalize on upsell opportunities.
• Analyzed customer feedback to identify areas for improvement.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Delivered prompt service to prioritize customer needs.
• Promptly responded to inquiries and requests from prospective customers.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Responded proactively and positively to rapid change.
• Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
• Maintained up-to-date knowledge of product and service changes.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Met customer call guidelines for service levels, handle time and productivity.
• Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
• Followed up with customers about resolved issues to maintain high standards of customer service.