POH CHERN YAP

Administration Manager | Lim Broiler Farm

Owner & Operator | LIM BROILER FARM

· As you can see, my highest formal qualification is the SPM, following by CERTIFICATE III & IV IN BUSINESS. However, my professional achievements have never been defined by a diploma, but rather by my capability, sense of responsibility, and track record of results.

The experience I am most proud of is this: early in my career, the management ability and attention to detail I demonstrated earned me the personal recognition of the founder of a Fortune 500 agribusiness in Australia. He personally selected me and entrusted me with the responsibility of managing a critical part of his vast assets—overseeing the complete lifecycle of over 570,000 poultry and a team of six people on a daily basis.

What this experience taught me wasn't textbook knowledge, but rather how to operate a massive business to world-class standards. This includes rigorous biosecurity, animal welfare (RSPCA standards), data-driven decision-making (such as FCR analysis), and complex staff and administrative management.

The reason I mention this to you is to make this clear: I am a result-driven professional. I may not have the highest formal education, but what I possess is practical, hands-on experience in managing multi-million-dollar operations—experience that has been validated by a billionaire.

Therefore, when I state my expectation and the company's investment in my PMP/MBA, I am not just making empty talk. I am basing this on my proven ability to manage complex operations and create tangible value. I am utterly confident that the return I will bring to the company i will be involve in will be far exceed any investment the company makes in me.

• Provided support during periods of high workload by stepping in to assist with various administrative tasks as needed.
• Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
• Improved communication between departments with the implementation of efficient information-sharing tools.
• Updated reports, managed accounts, and generated reports for company database.
• Enhanced employee morale through recognition programs, fostering a positive work environment that encouraged collaboration and teamwork.
• Maintained a clean, organized workspace to promote a professional environment conducive to productivity.
• Streamlined administrative processes by implementing new organizational systems, increasing efficiency and productivity.
• Monitored and evaluated personnel performance to complete annual reviews, recommend advancement, or address productivity concerns.
• Managed inventory control by ordering supplies in a timely manner while identifying areas for cost reduction.
• Evaluated employee performance through regular feedback sessions while setting clear expectations for professional growth.
• Delegated tasks to administrative support staff to organize and improve office efficiency.
• Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
• Kept high average of performance evaluations.
• Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.

• Met sales goals by offering excellent customer services.
• Set up displays and signage to attract customers and boost sales.
• Negotiated favorable terms with suppliers, reducing costs for company.
• Improved client satisfaction by quickly addressing and resolving service issues.
• Met existing customers to review current services and expand sales opportunities.
• Built relationships with customers and community to promote long term business growth.
• Contributed to team objectives in fast-paced environment.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Developed and maintained strong working relationships with professionals within assigned territory.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
• Selected correct products based on customer needs, product specifications and applicable regulations.
• Set and achieved company defined sales goals.
• Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
• Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
• Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
• Monitored service after sale and implemented quick and effective problem resolutions.
• Achieved or exceeded company-defined sales quotas.

• Answered questions and assisted customers with item selection and location.
• Met sales goals by offering excellent customer service.
• Strengthened vendor relationships by maintaining open communication and promptly addressing any concerns or issues.
• Negotiated favorable contracts with suppliers, resulting in cost savings for the company without sacrificing quality.
• Set up displays and signage to attract customers and boost sales.
• Implemented an efficient vendor management system that streamlined operations and reduced administrative workload.
• Developed and implemented vendor evaluation system to ensure product quality and reliability.
• Enhanced team productivity with organization of regular performance review meetings.
• Negotiated favorable terms with suppliers, reducing costs for company.
• Conducted regular reviews of vendor performance to maintain high service standards.
• Improved client satisfaction by quickly addressing and resolving service issues.
• Enhanced vendor reputation with timely delivery and accurate order fulfillment.
• Coordinated with cross-functional teams to ensure product availability for key sales periods.
• Collaborated with marketing and sales teams to create promotional strategies for new products.
• Initiated sustainability practices in procurement processes, aligning with company's environmental goals.
• Managed vendor contracts to ensure compliance with legal and company standards.
• Conducted market analysis to identify potential new products or services for company.
• Streamlined inventory management processes, leading to more efficient operation.
• Increased profitability by identifying and eliminating inefficiencies in vendor management process.
• Established long-term relationships with key clients by providing consistent, high-quality service.
• Boosted sales figures by identifying and capitalizing on emerging market trends.
• Met existing customers to review current services and expand sales opportunities.
• Built relationships with customers and community to promote long term business growth.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Contributed to team objectives in fast-paced environment.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Developed and maintained strong working relationships with professionals within assigned territory.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
• Selected correct products based on customer needs, product specifications and applicable regulations.
• Set and achieved company defined sales goals.
• Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
• Maintained current knowledge of evolving changes in marketplace.
• Monitored service after sale and implemented quick and effective problem resolutions.
• Contributed to event marketing, sales and brand promotion.
• Informed customers of promotions to increase sales productivity and volume.
• Stayed current on company offerings and industry trends.
• Achieved or exceeded company-defined sales quotas.

My STAR story in Australia 🦘 🌏:

• (S) Situation: "Earlier in my career,I was responsible for the daily operations of a large-scale farm in Australia. This operation was a critical link in the supply chain for a top-100 ASX-listed agribusiness corporation. The scale and standards were immense, and our performance directly impacted the group's core business metrics."
• (T) Task: "During a high-level(inspection tour), the Group CEO himself set extremely high expectations for operational complexity and excellence. My task was not just to maintain daily operations, but to transform our unit into an industry benchmark. This meant implementing the strictest RSPCA animal welfare and biosecurity protocols, while also achieving the optimal Feed Conversion Ratio (FCR) to control costs and maximize efficiency."
• (A) Action: "I designed and implemented a comprehensive,data-driven management system. I oversaw the fine-tuning of every variable—from climate control and feed rationing to staff scheduling. I personally trained and led my team of six, fostering a culture of precision. I insisted on meticulous record-keeping and analysis, ensuring every process was transparent, controllable, and efficient. My detailed reports on key performance indicators were valued by upper management for their clarity and accuracy."
• (R) Result: "The result was that our business unit,under my management, gained the personal, written recognition of the Group CEO for its exceptional operational standards. We were held up as a benchmark operation within Sydney's largest production cluster. That experience taught me how to manage multi-million dollar operations under world-class pressure and standards. It's where I solidified my skills in data-driven decision-making, complex logistics, and leadership."

• Carried out daily farm tasks such as feeding animals, and cleaning pens to ensure animal health and welfare.
• Collaborated with other farm workers to complete tasks efficiently according to established schedules and protocols.
• Observed animals and notified supervisor of signs of illness.
• Oversaw feeding, watering and health monitoring.
• Cleaned stalls, pens, and equipment.

• Provided clerical support to department, such as filing, copying and restocking supplies.
• Maintained compliance with all established guidelines and legal requirements.
• Gathered, organized and modeled financial data.
• Supported management by processing invoices and documents with consistent on-time delivery.

• Collaborated with team members to improve overall customer experience and boost company reputation.
• Assisted customers with product selection, providing detailed information on features and benefits.
• Demonstrated empathy towards customers during difficult situations while remaining composed under pressure.
• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
• Contributed to sales growth by up-selling additional products or services when appropriate.
• Participated in regular team meetings to share ideas for improvement and stay informed about updates within the company or industry trends impacting our customers' needs.
• Conducted client and market surveys to identify areas of improvement.
• Gathered and verified data from customers to promote marketing initiatives.
• Suggested best-fit offerings from available products and services to capitalize on upsell opportunities.
• Analyzed customer feedback to identify areas for improvement.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Delivered prompt service to prioritize customer needs.
• Promptly responded to inquiries and requests from prospective customers.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Responded proactively and positively to rapid change.
• Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
• Maintained up-to-date knowledge of product and service changes.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Met customer call guidelines for service levels, handle time and productivity.
• Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
• Followed up with customers about resolved issues to maintain high standards of customer service.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.

• Built long-lasting client relationships through excellent customer service and consistent followups.
• Led a successful sales team by providing motivational coaching and performance-based incentives.