Poh Xiang
Tanjung Bungah, Penang,07
Summary
Dynamic sales professional with extensive experience in customer relationship management, dedicated to ensuring exceptional customer satisfaction and retention. Proven ability to leverage persuasive communication techniques to drive sales and cultivate lasting customer loyalty. Recognized for reliability and adaptability in responding to evolving customer needs and market conditions, while effectively collaborating with team members to achieve sales objectives. Strong communication and teamwork skills foster a positive store environment and consistently meet sales targets.
Overview
7
7
years of professional experience
Work History
Sales Associate & Inventory Coordinator
NWC Electrical Wholesaler and Supplier-Kedah
06.2023 - 06.2024
- Delivered exceptional customer service by providing expert guidance on electrical components and equipment, assisting clients in selecting the most appropriate products for their needs.
- Managed inventory levels, conducted regular stock checks, and ensured efficient organization of the warehouse and sales floor to optimize product availability.
- Processed sales orders, prepared detailed quotations, and liaised with suppliers to ensure timely and accurate delivery of products.
- Contributed to revenue growth by proactively identifying customer requirements and recommending tailored solutions, ensuring high satisfaction and repeat business.
- Streamlined stock replenishment processes and maintained a well-organized storage system, improving operational efficiency and minimizing stock discrepancies.
Sales Assistant
Gadget C-Store-Setapak
06.2022 - 05.2023
- Assisted customers in product selection, enhancing their shopping experience through expert recommendations and product demonstrations.
- Managed transactions and processed payments accurately, ensuring a seamless checkout process.
- Contributed to inventory management and store organization, maintaining product availability and visual merchandising standards.
- Supported promotional activities to increase customer engagement and drive sales.
Schedule Planner & Administrative Intern
Triple I Production House-Penang Island
04.2020 - 06.2020
- Coordinated daily schedules for production teams, ensuring efficient use of resources and timely completion of projects, while maintaining flexibility to accommodate last-minute changes.
- Assisted in the planning and management of production timelines, working closely with department heads to ensure smooth operations and effective communication across teams.
- Managed administrative tasks including document organization, file management, and correspondence, ensuring accurate record-keeping and streamlined office operations.
- Supported the coordination of meetings, rehearsals, and on-site production activities, assisting in logistical planning to optimize workflow.
- Gained valuable hands-on experience in the communication and broadcasting field, further developing project management, organizational, and problem-solving skills in a fast-paced production environment.
Sales Assistant & Promoter
Vivo Malaysia-Kedah
11.2017 - 06.2018
- Delivered outstanding customer service by effectively identifying customer needs, providing tailored product recommendations, and guiding purchasing decisions to maximize satisfaction and sales outcomes.
- Expertly demonstrated product features and functionalities, showcasing Vivo's mobile devices and accessories to enhance customer understanding and drive product adoption.
- Spearheaded promotional activities for new product launches, seasonal campaigns, and exclusive offers, successfully increasing brand visibility and customer engagement.
- Collaborated with the store team to maintain optimal inventory levels, ensure seamless stock management, and uphold visual merchandising standards to enhance the in-store shopping experience.
- Resolved customer inquiries and issues with professionalism and efficiency, building long-lasting relationships and fostering customer loyalty.
- Consistently exceeded sales targets and contributed to achieving departmental goals, positioning Vivo as a top choice for mobile solutions in the market.
Education
Bachelor Degree - Public Relations
TUNKU ABDUL RAHMAN UNIVERSITY COLLEGE
05.2025
Diploma/Advanced Diploma - Mass Communication
TUNKU ABDUL RAHMAN UNIVERSITY COLLEGE
06.2020
Skills
- Retail sales
- Analysis skills
- Teamwork and collaboration
- Customer service
- Consultative sales skills
- Retail operations expertise
Languages
Mandarin - Native
Malay - Native
English - Fluent
Cantonese - Intermediate
Indonesian - Fluent
Timeline
Sales Associate & Inventory Coordinator
NWC Electrical Wholesaler and Supplier-Kedah
06.2023 - 06.2024
Sales Assistant
Gadget C-Store-Setapak
06.2022 - 05.2023
Schedule Planner & Administrative Intern
Triple I Production House-Penang Island
04.2020 - 06.2020
Sales Assistant & Promoter
Vivo Malaysia-Kedah
11.2017 - 06.2018
Diploma/Advanced Diploma - Mass Communication
TUNKU ABDUL RAHMAN UNIVERSITY COLLEGE
Bachelor Degree - Public Relations
TUNKU ABDUL RAHMAN UNIVERSITY COLLEGE