Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

Po Jiunn Yeh

Customer Service Executive
Kajang,Selangor

Summary

I have more than 10 years experience in the banking industry and I always eager to learn new things.

Overview

14
14
years of professional experience
4
4
Languages
2
2
years of post-secondary education

Work History

Executive

Bank of China (Malaysia) Berhad
03.2025 - 05.2025

Opening of bank account, perform customer transactions

Customer Service Executive

Hong Leong Bank Berhad
12.2016 - 06.2024
  • Telegraphic transfer such as, Rentas and Interbank Giro (IBG), and bank drafts
  • Collection of cheques from cheque deposit machine
  • As acting chief cashier and acting Customer Service Officer in their absence
  • Back-up support for bancassurance of Multi-Purpose Insurance
  • Dealing foreign currencies such as Demand Draft, Foreign Currency Fixed Deposit and Foreign Currency Telegraphic Transfer
  • Manage Automated Teller Machine (ATM) and Cash Deposit Machine (CDM)

Customer Relation Associate

Hong Leong Bank Berhad
01.2015 - 12.2016
  • Assist customers of opening of account
  • Check the appropriate documents to open the account
  • Selling bank's credit card, do balance transfer, and personal loan
  • Service customer's concern of after-sales problem, e.g credit cards matters, settle loan, and statement request

Customer Service Executive

Alliance Bank (M) Berhad
09.2012 - 12.2014
  • Telegraphic transfer such as, Rentas and Interbank Giro (IBG), and bank drafts
  • Collection of cheques from cheque machine
  • CRM system
  • As acting chief cashier and acting Customer Service Officer in their absences
  • Back-up support for bancassurance of Multi-Purpose Insurance
  • Dealing foreign currencies such as Demand Draft, Foreign Currency Fixed Deposit and Foreign Currency Telegraphic Transfer

Customer Relationship Representative

Alliance Bank (M) Berhad
02.2011 - 09.2012
  • Serves customers and to do their transactions accordingly
  • Receiving cash and doing cash withdrawals for customers
  • Doing telegraphic transfer and bank drafts.
  • Serving customers in the quickest time possible

Education

STPM -

Sekolah Menengah Kebangsaan Tinggi Kajang
Kajang
06.2006 - 12.2007

Skills

Microsoft Word

Personal Information

  • Expected Salary: RM4700
  • Gender: Male
  • Nationality: Malaysian
  • Marital Status: Married

Timeline

Executive

Bank of China (Malaysia) Berhad
03.2025 - 05.2025

Customer Service Executive

Hong Leong Bank Berhad
12.2016 - 06.2024

Customer Relation Associate

Hong Leong Bank Berhad
01.2015 - 12.2016

Customer Service Executive

Alliance Bank (M) Berhad
09.2012 - 12.2014

Customer Relationship Representative

Alliance Bank (M) Berhad
02.2011 - 09.2012

STPM -

Sekolah Menengah Kebangsaan Tinggi Kajang
06.2006 - 12.2007
Po Jiunn YehCustomer Service Executive