Nornira Fariha Shamsuddin
Network Planning Officer, Customer Service Executive
Shah Alam
Summary
I am looking for an opportunity to develop a strong, dynamic and challenging career with an organization that I am proud to be part of and utilize my abilities developed through experience and education to seek for a professional growth based on performance. Any other duties that assign by the Management from time to time Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Enthusiastic customer service eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of job and training in skill. Motivated to learn, grow and excel in the organization.
Overview
16
16
years of professional experience
9
9
years of post-secondary education
Work History
Network Branch Planning Officer
Flash Malaysia Express Sdn. Bhd
11.2021 - Current
- RM4000.00 + Allowance (RM80.00)
- Job Duties / Achievements:
- Main Function
- Responsible full process for new application/transfer ownership TNB & Water for new outlet & existing outlet
- Dealing with any local town council and government authorities for business related
- This position will mainly provide administrative support to Network Planning Manager
- To follow up with Person-In-Charge, Supervisor, and other departments entire Malaysia's region for the Utilities matter such as billings & raise payment for the billings
- Sourcing for supplier, contractor, and runner for the new application/ transfer ownership process
- Involve in any other task related to rental by issuing monthly rental payment on behalf of branches for entire Malaysia region to the Owner/Landlord
- To prepare daily report for the Utilities Progress & Update entire branches in Malaysia
- Assist any ad-hoc task and when is assigned by immediate superior.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Used Microsoft Word and other software tools to create documents and other communications
- Proved successful working within tight deadlines and fast-paced atmosphere
- Participated in team-building activities to enhance working relationships
- Improved operations through consistent hard work and dedication
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
Administrator Cum Tenancy & Maintenance Executive
Acmar International, Bandar Baru Klang
03.2021 - 11.2021
- (Change role from Customer
- Service), Main Function
- To represent a pleasant receptive in handling customer and rendering an excellent service in attending enquiries on Rental & Sales
- Essential Duties
- Attending to walk ins & call ins enquiring on rental properties under Acmar Group
- To compile & prepare a Tenancy Sales Kit consisting of all Bandar Baru Klang & Non-Bandar Baru Klang properties
- To market, source & introduce customer of units available for rental (residential / commercial / warehouse and vacant lands)
- To bring prospects to view units after which to follow up closely in closing deals
- To conduct a market survey around the neighborhood in terms on rental comparison based on current market value
- To work closely with the property maintenance department in defects rectification, cleaning of units before Tenant move in after Tenant have moved out
- To ensure that all tenanted properties are kept clean & in a tenantable manner at all times
- To have a proper master control on all rental properties in hand
- To be in charge of documentation in terms of filing up tenancy data forms, signing of tenancy agreement & stamping
- To prepare and submit tenancy report on monthly basis
- To prepare letter / memo / email under Tenancy and Maintenance
- Follow up on group property monthly rental invoice from the respective account to ensure it’s prepared before the 28th of each month
- To ensure all monthly rental invoices are send out to the respective tenants within 48 hours
- To follow up on rental collection
- To open individual tenant files for every tenant closed and to ensure all the relevant documents are in place
- To ensure all new tenants’ payment such as security deposit, utility deposit and advance rental are received before preparing for Tenancy Agreement
- To prepare renewal letters or tenancy agreement for expiring tenancies
- To prepare offer letter and tenancy agreement for new rental
- To follow up with legal departments on the tenancy agreement submit to legal for preparation
- To arrange for the respective tenant to come over to sign the tenancy agreement
- To comply and submit the signed tenancy agreement to the respective departments heads acknowledgement before submitting to Group Executive Director for signing
- To compile and arrange for the signed tenancy agreement
- To collect the agreement fees and stamping fees from the tenant
- To key in details for stamping tenancy agreement into LHDN Stamping System
- To arrange for the dispatch to submit invoices or tenancy agreement
- To call or arrange for the respective tenant to collect the stamped tenancy agreement
- To update monthly rental; collection and action plan
- To carry out consistent filing for the department.
Executive – Customer Service
Acmar International, Bandar Baru Klang
07.2014 - 03.2021
- Essential Duties
- To be in charge monitoring the cleanliness of showroom of overall, and items displayed at showroom
- To ensure the AV room is kept clean and tidy, and also to ensure to obtain approval from the Head of Section before storing any items in the room
- To highlight immediately to the Group Admin for any defect for rectification
- To check and ensure on daily basis the verandah is swept and wash clean and also the landscape is maintained properly
- Attending to customer’s enquiries via call-ins and walk ins on the complaints before and after liability period, and also on the enquiries of Acmar properties
- To be aware on the flow of work procedure and the right channel to refer for solution on the subject highlighted by the customer
- To be in charge to take inventory of CS assets
- Compilation of data base into the Sales & Marketing format, and also to update the data of prospect
- To assist in the event or promotion organized by the company, and also in the decoration of showroom during festive season
- To assist Sales and Marketing department in advertising and promotion items, research and etc
- Any other duties that assign by the Section Head and Management from time to time
Assistant II
Li&Fung Malaysia
Shah Alam
03.2014 - 06.2014
- Salary : RM1750.00 + OTs
- Job Duties / Achievements:
- Essential Duties
- Conducts daily cycle counts of inventory materials based upon computer-monitored suggested re-order listing; assists in conducting complete physical inventory count daily
- Organizes and maintains warehouse and inventory yard areas for efficient material storage and handling; maintains labeling system on each stock item; manually stocks inventory shelving with stock items received or returned
- Maintain reconciliation
- In charge for the warehouse stock take
- Ensuring all stock variances investigated accordingly
- Doing random audit to operations
- Give advice to operation on ways to improve accuracy
- Reporting stock variances immediately upon cycle count or stock take without fail
- Preparing cycle count report and submit report on daily basis.
- Offered technical support and troubleshot issues to enhance office productivity
- Helped management with business operations to align teams, set goals and execute initiatives
- Answered phones to process requests, transfer calls or relay messages to appropriate personnel
- Communicated with management to explain issues and formulate solutions
- Maintained well-stocked and organized office supply room to aid in inventory management
- Documented and distributed meeting notes to identify, analyze and improve workflows
- Used data processing and statistical software to process large amounts of data and paperwork
- Sorted, opened and routed mail and deliveries to meet business requirements
- Translated information into electronic forms by compiling and sorting data
- Created and updated records and files to maintain document compliance
- Set up conference rooms, technology and materials to facilitate meetings
Assistant II
Li&Fung Malaysia, branch
11.2006 - 03.2014
- IDS Logistics) – Bukit Raja, Salary : RM1750.00 + OTs, Essential Duties
- Work under the supervision of the Customer Service Manager
- Supervision is less exercised in this position
- Using excellent customer service skills establishes and maintains effective working relationships with other employees, officials, and all members of the general public
- Counts, sorts, or weighs returned goods to verify receipt of items against shipping notice or remark
- Records and checks quantity and quality of goods received for conformity to purchase orders and specifications
- May inspect, accept, or reject goods received
- Input stock items into computer and store in the assigned location in or around the warehouse
- Mark inventory codes on goods using proper labeling equipment
- Communicates and coordinates with the principal (Unilever), rejections and credits
- Properly inputs credit into computer system
- Submitting proper documents and notification to accounts payable
- Receives rejection work order or requisitions through WMS (Exceed 4000 V6) computer system
- Keyed in and updating the Warehouse Management System (WMS) – Trade return for the company
- Generally, updating the entry in this WMS from Trade Return (incoming) to Put away
- Provides weekly reports for Managers and Principal (Unilever) in the warehouse such as Trade Return Report, Good Return Report, Invoicing Error Report, Debit Memo Report, Updating Tracking Report, and Customer Complaint Report
- Handling of the incoming call of good rejections from the customer
- Provides on-going support and back up for the teammates
- Monitoring the issue and reply day to days email timely
- Alias with principal (Unilever) to ensure that the rejection can be avoided as minimal
- Compile and submit the documents to the principal person in charge timely
- Implementation on safe keeping of all the trade return documents
- Responsible to ensure those documents for filing
- Additional Duties
- To issue PR for stationery, office supply, maintenance
- Assisting the superior for meeting preparation such as PowerPoint presentation, update report for presentation,
- Assisting the IT person in charge for minor troubleshooting
- Responsible for a booking for office’s function
- Appointed to be internal auditor for ISO Steering Committee
Education
Degree - BBA Human Resource
UiTM Shah Alam
Shah Alam 01.2007 - 01.2012
Diploma - Computer Science
Universiti Teknologi Mara
Shah Alam 01.2002 - 01.2006
Skills
Computer and Non-technical skillsundefined
Home baking
I have a patience and interest in baking.
Timeline
Network Branch Planning Officer
Flash Malaysia Express Sdn. Bhd
11.2021 - Current
Administrator Cum Tenancy & Maintenance Executive
Acmar International, Bandar Baru Klang
03.2021 - 11.2021
Executive – Customer Service
Acmar International, Bandar Baru Klang
07.2014 - 03.2021
Assistant II
Li&Fung Malaysia
03.2014 - 06.2014
Degree - BBA Human Resource
UiTM Shah Alam
01.2007 - 01.2012
Assistant II
Li&Fung Malaysia, branch
11.2006 - 03.2014
Diploma - Computer Science
Universiti Teknologi Mara
01.2002 - 01.2006
Similar Profiles
Heidi PhilipHeidi Philip
Branch Incharge at FLASH MALAYSIA EXPRESS SDN BHDBranch Incharge at FLASH MALAYSIA EXPRESS SDN BHD
MUHAMMAD NAJHAN ZUKEFLEYMUHAMMAD NAJHAN ZUKEFLEY
Fleet Analyst at SPX Express Malaysia Sdn BhdFleet Analyst at SPX Express Malaysia Sdn Bhd
Jayamangalamrajalashme KaruppiahJayamangalamrajalashme Karuppiah
Customer Care Professional (SG) at American Express (Malaysia) Sdn BhdCustomer Care Professional (SG) at American Express (Malaysia) Sdn Bhd