Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
LINK
Timeline
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PITCHA-MUTHU A/L NARAYAN

PITCHA-MUTHU A/L NARAYAN

25, Jalan SS 5A/6, Kelana Jaya, Petaling Jaya

Summary

With a robust track record spanning over 28 years, I am a results-oriented Telecommunications Engineer specializing in the delivery of superior network solutions. My comprehensive experience covers a spectrum of technologies, including 2G, 3G, 4G, VOLTE, and 5G. My skill set extends to telecommunication services, transmission support, RAN deployment, and ISC switch management, all aimed at enhancing network performance, network service implementation, network design and optimization, and security. I understand the business needs of telecom players, Huawei, ZTE, UME, ITSM, and ZTE NEMU DPDK to achieve exceptional results. My commitment to professional development is demonstrated through my ongoing education, including courses from Ericsson Academy Learning as well as industry certifications. I am eager to leverage my career professional challenges, with the opportunity for career advancement.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Operations Engineer

Ericsson (M) Sdn Bhd
05.2018 - 01.2025
  • NOC competence and handle 1st level troubleshooting
  • Good experience and knowledge in ISC/IP, RAN & Core related issue.
  • New skill development in IBC Reporting.
  • Provide the 1st level support (web tools).
  • Proactive related issue (stats to troubleshoot IBC related issue).
  • Support all the RAN team (RAN, IP, EN, BL, BO, Core, BO RAN, BO TX, FF & Management Team) on handling performance related work on [E1, PL & SE]. e.g. Monitoring & follow up, troubleshooting and escalation in minimum time for fast restoration.
  • Also support all OLNO Team, (TM, Celcom, Maxis, Time) etc.
  • Support BO team on escalation on daily task basis to improve performance & stats & follow stats, high PL, assign TT, email escalation on high PL.
  • Support all internal team who required on performance stats.
  • Support all the management team (RAN, IP, EN, SL, TX, FF & BCC & Management Team) on handling performance issue.
  • Do monitoring, troubleshooting and escalation in minimum time and provide fast 1st update and information. Support OLNO (TM, Celcom, Maxis, Time, UMobile) Vendors from CTS, Socso, Edotco & others. Reporting all related issue daily basis via email, WhatsApp and skype as well.
  • Follow up cases everyday on pending issue till resolved.
  • Every week attend governance/OLNO meeting for IS issue.

Associate Engineer

Digi Telecommunication Sdn. Bhd
11.2016 - 04.2018
  • Deploy and establish seamless 2G/3G/4G/VOLTE roaming services, ensuring integration with new partners, and seamless introduction of new services.
  • Oversee operation and maintenance of roaming services, conducting routine health checks, functional tests, and monitoring to sustain service quality and continuity.
  • Conduct and verify tests for roaming protocols (2G to 4G and IMS/VOLTE) and ensure smooth service establishment with engineering requests, and Roam partners.
  • Analyze revenue loss due to fraud, and prevent leakage through data audits and anti-steering measures.
  • Maintain comprehensive documentation, develop annual strategic plans for high-demand periods (e.g., Hajj and Ramadan), and facilitate network information exchanges among partners.
  • Troubleshoot SS7 signaling in MSC and Tandem (Ericsson, Siemens and Huawei).
  • Performance (MSC/BSS)
  • VAS-Chats, Messaging & diversion, welcome messages.
  • SecureHealth Check for MSC, BSC and TANDEM, Core Network performance, handle Network/KPI/Core issues
  • Control all the roaming activity report after the planned activity finished.
  • Customer complaints such as Silent Call/Cross talk, Coverage/Weak signal and drop call and PSTN cases will be handled and liaised with all over international carriers such as INDOSAT, TELKOMSEL, TELEGOLE, ORTEL, SINGTEL, AT&T and more to resolve international problems.
  • Liaise with ME-W & ME-S (MW3) provider when there is any cable cut on the sea.
  • E1 troubleshooting on local and international carrier.

System Engineer

Digi Telecommunication Sdn. Bhd
09.1996 - 10.2005
  • Handle all aspects of IT department operations in Malaysia.
  • Manage data backup, recovery, regulatory compliance and capacity planning.
  • Manage the day-to-day operations of the IT group and maintain high availability of critical business systems to management.
  • Track and report on system performance, document and maintain all system configurations and changes.
  • Conduct system audits to identify and resolve unplanned system outages, and other key IT performance metrics. Ensures high availability of critical business systems.
  • Maintains strict controls on data/system backups and recoverability.
  • Handle overall capacity utilization of server/hardware environment ensuring it is optimized to meet business requirements.
  • Contribute to the development of IT departmental strategies to align with the overall business strategy as well as corporate objectives.
  • Contribute daily/weekly/monthly reports to all top management on IT.
  • Develop and maintain overall backup and recovery strategy (Disaster Recovery & Business Continuity).
  • Develop and maintain processes and procedures for effective delivery of services and compliance with regulatory guidance.
  • Maintains 'best practice' standards as well as departmental policies and procedures.

Education

Computing Information Systems

Stamford College
Petaling Jaya, Selangor, Malaysia
06-1997

Skills

  • Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • Good written and verbal communication skills
  • Able to work independently and as part of a team
  • Eager to learn new technologies
  • Adaptability and attention to detail
  • Possess leadership skill to coach and guide subordinates
  • Ability to multi-task and work under pressure in a demanding work environment
  • Excellent organizational and time management abilities

Certification

  • Gorgy Timing LEDI Network IVS V2 NTP Server & CDG024 Ethernet Supervision NSM by Digi
  • Ericsson Training Academy
  • ZXUN SGSN & ZXUN GGSN & ZXUC Product Training by ZTE University
  • MSR610 Operation and Maintenance by Huawei Technologies
  • SG700(NGN) Operation and Maintenance by Huawei Technologies
  • SoftX3000 Operation and Maintenance by Huawei Technologies
  • B+118 Fundamentals of Solaris 8 for System Administrators by Huawei Technologies
  • RNC and NodeB Operation and Maintenance by Huawei Technologies
  • IMManager 2000 PS Operation and Maintenance by Huawei Technologies
  • 9360 Small Cell Management R4.3 WPS Configuration by Alcatel-Lucent University
  • 9360 Small Cell Solution LR14.2 SC Basic Trouble Shooting Concepts by Alcatel-Lucent University

LANGUAGES

English
Advanced (C1)
Malay
Advanced (C1)
Tamil
Bilingual or Proficient (C2)

LINK

LinkedIn Profile: linkedin.com/in/pitcha-muthu-narayan-a0728a913

Timeline

Operations Engineer

Ericsson (M) Sdn Bhd
05.2018 - 01.2025

Associate Engineer

Digi Telecommunication Sdn. Bhd
11.2016 - 04.2018

System Engineer

Digi Telecommunication Sdn. Bhd
09.1996 - 10.2005

Computing Information Systems

Stamford College

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