Summary
Overview
Work History
Education
Skills
Timeline
Generic

Piryah Daashini A/P Jeeva Jaya Simman

Customer Experience Executive
Kuala Lumpur

Summary

Driven by an insatiable curiosity and an unwavering commitment to personal growth, I eagerly embrace the opportunity to acquire new skills and tackle challenging tasks. With a high level of self-motivation and an unshakable sense of self-esteem, I approach each task with enthusiasm, welcoming constructive feedback as a powerful tool for continuous improvement, all while maintaining a relentless focus on maximizing productivity and delivering exceptional results.

Overview

4
4
years of professional experience
8
8
years of post-secondary education

Work History

Customer Service Executive

Speedoc (Malaysia)
02.2022 - 05.2023
  • Managing communications:
    "Expertly managing inbound and outbound calls, emails, live chats, and website bookings pertaining to healthcare services, ensuring seamless interactions with clients across both Malaysia and Singapore."
  • Handling diverse requests:
    "Addressing a wide array of requests from private and corporate clients with exceptional professionalism, delivering tailored solutions that meet each client's unique needs."
  • Optimizing schedules:
    "Skillfully coordinating and optimizing the schedules of medical providers, ensuring timely appointments and efficient service delivery that aligns with client requirements."
  • Team development and training:
    "Contributing to the team's continuous development by maintaining and updating the knowledge base portal, facilitating weekly quizzes for customer experience executives, and assisting in the creation of comprehensive training materials and slides for onboarding new hires."


Customer Service Executive

Scicom (MSC) Berhad
04.2020 - 02.2022
  • Company Overview: (Shopee project)
  • Managing inbound e-commerce emails:
    "Leveraging extensive experience in managing inbound e-commerce emails for an 8-month period, adeptly addressing a wide range of customer inquiries and concerns with precision and efficiency."
  • Spearheading outbound communications:
    "Spearheaded outbound calls and emails under the guidance of the management team, successfully resolving a backlog of prolonged cases across all departments (SWAT L2) for a 7-month duration, ensuring prompt issue resolution."
  • Providing support via inbound chats:
    "Delivered prompt and effective support through inbound chats on Facebook Messenger for the Marketing Team, maintaining seamless communication and ensuring exceptional customer satisfaction over a 2-month period."


Customer Service Executive

Canaan Technologies
03.2020 - 03.2020
  • Company Overview: (SOCAR project)
  • Handling inbound calls and chats:
    "Professionally managing inbound calls and chats, efficiently addressing customer inquiries related to car rental services, and ensuring a seamless, informative, and positive experience for every customer."
  • Assisting with billing inquiries:
    "Assisting with general billing inquiries by delivering clear, accurate, and timely information, ensuring customer satisfaction while promptly resolving any issues that arise."


Customer Service Executive

Aegis BPO Sdn Bhd
04.2019 - 12.2019
  • Company Overview: (Starhub project)


  • Answering inbound and outbound calls:
    "Efficiently managing both inbound and outbound calls, addressing a range of customer needs including billing inquiries, general information requests, and basic technical support."
  • Billing and inquiries:
    "Providing prompt and accurate responses to customer inquiries related to billing issues, ensuring clarity and resolving concerns in a timely manner."
  • Technical support:
    "Delivering essential technical support by troubleshooting and guiding customers through basic technical issues, ensuring a seamless service experience."
  • Handling Singapore customers:
    "Exclusively managing customer interactions with clients based in Singapore, ensuring tailored solutions that meet local needs and uphold service excellence."
  • Comprehensive customer support:
    "Delivering exceptional customer service through proficient handling of both inbound and outbound calls, addressing billing, general inquiries, and providing effective basic technical assistance to clients in Singapore."

Education

Sijil Pelajaran Malaysia -

Sekolah Menangah Kebangsaan Raja Mahadi
01.2009 - 01.2010

Diploma in Education - TESL

Management and Science University
05.2011 - 10.2013

Bachelor's in Education - TESL

Management and Science University
11.2013 - 11.2018

Skills

  • Effective, clear verbal and strong written communication
  • Analytical problem solving, creative problem resolution and effective troubleshooting techniques
  • Effective, demonstrated and consistent patience
  • Understanding of product offerings, familiarity with service features and awareness of products/service benefits
  • Prioritization and scheduling, effective and organizational time management
  • Emotional insight, understanding others' perspectives and compassionate communication
  • Flexible problem-solving, responsive to change and quickly adjusts to new situations

Timeline

Customer Service Executive

Speedoc (Malaysia)
02.2022 - 05.2023

Customer Service Executive

Scicom (MSC) Berhad
04.2020 - 02.2022

Customer Service Executive

Canaan Technologies
03.2020 - 03.2020

Customer Service Executive

Aegis BPO Sdn Bhd
04.2019 - 12.2019

Bachelor's in Education - TESL

Management and Science University
11.2013 - 11.2018

Diploma in Education - TESL

Management and Science University
05.2011 - 10.2013

Sijil Pelajaran Malaysia -

Sekolah Menangah Kebangsaan Raja Mahadi
01.2009 - 01.2010

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