Pio Parthiban Subramaniam
F&B Operations & Business Growth Specialist
KUALA LUMPUR
Summary
Dedicated hospitality professional with a deep passion for food and beverage operations and a strong eye for detail. Bringing over 20 years of end-to-end hospitality leadership experience, spanning concept development, project management, and the successful setup and operation of multiple award-winning establishments. Proven expertise across all operational facets including team building, vendor selection, inventory control, meal production, beverage operations, catering, and delivering consistent customer experience at scale.
Highly skilled in budget development, cost control, and commercial planning, with a track record of driving business initiatives that improve efficiency, profitability, and brand consistency. Passionate about working closely with chefs and outlet managers to design market-driven menus that align with target customer segments while maintaining operational excellence.
Entrepreneurial leader who owned and operated Third & Sixth Bistro Bar in Singapore for 10 years, overseeing full P&L responsibility, staff development, compliance, and brand growth.
Holds Food Safety Officer Certification (Singapore), completed Halal Competency Training (Malaysia), and currently completing ISO 22000 Food Safety Management Systems training (January 2026)—well-versed in food safety, halal compliance, and scalable QSR operational standards.
Overview
26
26
years of professional experience
Work History
Regional Operations Manager
Cezars Kitchen Sdn Bhd
09.2025 - Current
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Developed processes to save on costs and prevent losses.
- Devised strategic plans focused on long-term growth while addressing immediate operational challenges.
- Increased employee retention by implementing comprehensive training programs and opportunities for advancement.
- Conducted regular audits of operational procedures to ensure compliance with industry regulations and company policies.
- Maintained strict compliance with industry regulations and standards, conducting regular audits and training sessions.
- Spearheaded operational procedures and processes to improve efficiency and optimize operations.
Director / Co-Founder
Lapel Pte Ltd (Third & Sixth Bistrobar)
03.2013 - 11.2023
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
- Leveraged data analytics insights for informed decision-making in critical areas such as sales forecasting, budgeting, or personnel management.
Director of Operation
Ebb & Flow Group
08.2018 - 12.2019
- Increased customer satisfaction by actively addressing concerns and ensuring timely resolutions.
- Collaborated with executive leadership on strategic planning initiatives to drive business growth.
- Managed vendor relationships, negotiating contracts for maximum value and efficiency.
- Evaluated emerging market trends to inform strategic decisions affecting the organization''s future direction.
Groups Operation Manager / General Manager
E&O Berhad (Singapore & Malaysia)
02.2011 - 06.2012
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Operations and Special Project Manager
Timbre Group Asia
03.2007 - 12.2010
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
Bar Manager
Fluid Bar
06.2006 - 02.2007
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Increased revenue with creative marketing initiatives and promotional events.
Assistant Manager
Les Amis Group
12.2005 - 05.2006
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
Team Leader / Wine Captain
Mezza 9 (Hyatt Hotel)
02.2005 - 11.2005
Store Manager
Marmalade Group
07.2002 - 01.2005
Service Supervisor
8 On the Bay
03.2001 - 05.2002
Server
Westin Hotel Singapore
11.1999 - 02.2001
Education
SPM -
SMK LA SALLE
Petaling Jaya, Selangor, Malaysia 04.2001 -
Skills
Operational efficiency
Accomplishments
- TIMBRE GROUP ASIA - Manage events sales and operations for all on-site and off-site events - Conducted enrichment classes/workshops with People Association (P.A) - Key personnel in setting up all of the group outlets - Started and managed groups catering and delivery arm - Operations and Logistic Manager for group festivals (average of 20k to 30k pax per festival) - Managed sound and musicians for outlets and festival - Conceptualize marketing strategy and execution with the Marketing department - Done interviews on TV, online, and print media
- EASTERN AND ORIENTAL BERHAD - Consulted for 3 new openings in Penang, KL, and 1 in Singapore - Project management for set up - Sourcing contractors and suppliers - Handling most PR and media for Singapore - Sourcing and negotiating for new locations - Conducting training for all the food and beverage - Hired, supervised, scheduled, and motivated staff - Trained service staff to enhance customer service and increase profits through suggestive selling - Improved productivity and morale by initiating a system for effective training
- EBB & FLOW GROUP - Part of the start-up team for the new group - Key personnel in conceptualizing 2 of its restaurant (The Dragon Chamber / The Garden Club) - Setting up the group’s entire operations team - Decision maker for all operations related work-flow - Main/Lead negotiator for all suppliers and vendor - Reported directly to the CEO and shareholders - Development of new source of income for the group via strategic partnerships and joint ventures
References
- Michael, Saxon, Director of Hospitality, michealsaxon@esternandoriental.com, E&O Berhad
- Danny, Loong, Co-founder, dannyloong@timbregroupasia.com.sg, Timbre Group Asia
- Lim Kian, Chun, CEO, chun@ebbflowgroup.com, Ebb & Flow Group
Timeline
Regional Operations Manager
Cezars Kitchen Sdn Bhd
09.2025 - Current
Director of Operation
Ebb & Flow Group
08.2018 - 12.2019
Director / Co-Founder
Lapel Pte Ltd (Third & Sixth Bistrobar)
03.2013 - 11.2023
Groups Operation Manager / General Manager
E&O Berhad (Singapore & Malaysia)
02.2011 - 06.2012
Operations and Special Project Manager
Timbre Group Asia
03.2007 - 12.2010
Bar Manager
Fluid Bar
06.2006 - 02.2007
Assistant Manager
Les Amis Group
12.2005 - 05.2006
Team Leader / Wine Captain
Mezza 9 (Hyatt Hotel)
02.2005 - 11.2005
Store Manager
Marmalade Group
07.2002 - 01.2005
SPM -
SMK LA SALLE
04.2001 -
Service Supervisor
8 On the Bay
03.2001 - 05.2002
Server
Westin Hotel Singapore
11.1999 - 02.2001