Ng Ping Choong
Key Account Manager
Puchong
Summary
Results-driven professional with background in managing high-value client accounts. Achievements include driving client satisfaction and loyalty through tailored account strategies. Known for exceptional teamwork and adaptability in dynamic environments. Proven skills in relationship management and strategic planning.
Overview
6
6
years of professional experience
4
4
Languages
Work History
Key Account Manager
Avery Dennison
Kajang, Selangor, Malaysia
06.2023 - Current
- Established a good relationship with both converters and merchants.
- Effectively coaching, teaching, and developing solid sales and negotiation skills within the sales team.
- Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
- Coordinate team efforts, create, and manage a regional strategy and team operating plan.
- Train and provide development opportunities for members.
- Act as a team role model and change agent.
- Positively lead and influence team members to partner together to achieve individual and business goals.
- Promote the use of products to new and existing customers through the application of selling skills and building relationships with all levels within the target customers.
- Translate market trends and customer needs into actionable goals that create a competitive advantage.
- Coordinate sales service with other service departments and operating areas, like customer service, QA, Planning, and Finance.
- Prepare regular reports, both for internal and customers, such as sales forecasts, customers’ sales forecasts, competitor activity, pricing movements, customer complaints, etc.
Territory Sales Engineer
Henkel Sdn Bhd
12.2019 - 05.2023
- Coordinating existing sales activities
- Developing business opportunities to increase sales across responsible area for the Adhesive Technologies, General Manufacturing business unit
- Preparing and implementing action plan to develop sales, profit and gain market share
- Developing and managing projects to fulfil the technical needs of the customers
- Providing technical information to the customers concerning General Industrial Adhesives
- Managing distributors and improving technical knowledge of the distributor staff
- Supporting roll-out activities of selected technologies
Education
Bachelor of Engineering (Hons) - Chemical Engineering
Universiti Tunku Abdul Rahman
Kuala Lumpur, Malaysia 04.2001 -
Skills
Sales management
Key account management
Pipeline management
Team leadership
CRM software proficiency
Lead generation
Account retention
Revenue generation
Needs analysis
Relationship selling
Self motivation
Active listening
Interests
Sports and travel
Timeline
Key Account Manager
Avery Dennison
06.2023 - Current
Territory Sales Engineer
Henkel Sdn Bhd
12.2019 - 05.2023
Bachelor of Engineering (Hons) - Chemical Engineering
Universiti Tunku Abdul Rahman
04.2001 -