Phyllis Cheng
Operation Manager
Seri Kembangan
Summary
Positive and motivated with strategic mindset and strong sense of responsibility. Possesses in-depth understanding of operations management and excels in project coordination and team leadership. Drives operational efficiency and fosters continuous improvement to achieve organizational success.
Overview
3
3
Languages
Work History
Operation Manager
MyVantros Sdn Bhd
- Ensuring all operations are carried on in an appropriate, cost-eective way
- Improving operational management systems, processes and best practices
- Manage day to day operations, overseeing the operations team and department
- Enhance customer service quality and satisfaction
- Maintain service operations to ensure sustainability
- Monitor employee and team performance, oering coaching, training, and feedback for improvement
Mandarin Interpreter -Freelance
AM-Interpretiv
- Facilitated business negotiations between Mandarin-speaking clients and English-speaking counterparts, ensuring clear communication and mutual understanding.
- Assisted clients in understanding complex documents by translating written materials from Mandarin to English.
- OPI and Live Interpretation
Nutrition Consultant
I-Linkage International
- To counsel prospects and customers on their lifestyle and eating habits
- To conduct monthly health talk in dierent branches of company, which included Penang, Johor Bharu, Singapore, Ipoh, KL, Philippines, Indonesia, Lukut, Muar, Taiping and etc
- To organize road show or events in order to create awareness and gained knowledge on products among prospects and customers
- To carry out health screening for the prospects and customers
- To participate exhibition related to health care in public area
- To update nutrition information in company website and monthly magazines
Nutritionist
WE Renee International
- Job Functions : to counsel customers on their lifestyle and eating habits
- Organize roadshow and take parts in exhibition to promote health products
- To carry out health product presentation to sta for training purpose
- To carry out some basic health screening for customers
- To provide some advices and counseling to walk in customers and existing customers regarding company's health products
- To carry out health talks in service centers that located in dierent areas
Nutritionist
National Kidney Foundation
- Job Functions : to counsel public or participants on their lifestyle and eating habits
- To follow up with the public or participants on their current medical condition
- To carry out some medical check up for the public
- To give health talks to school, company and other organizations to create awareness on diseases
- To organize exhibition related to health care in public area
QA Executive
Delifrance M Sdn Bhd
- Job Functions : to inspect the quality of raw materials and end products in order to reduce the spoilage
- To monitor the standard operation procedures of foodprocessing to ensure the minimum wastage
- To carry out some standard tests to ensure the food products are safety to consume by consumers
- To assist in monitoring the company meets the HACCP requirements
- To carry out the training class to new sta
Education
Bachelor of Science - Food Science And Nutrition
UCSI UNIVERSITY
Kuala Lumpur, Malaysia 04.2001 -
Skills
Operational efficiency
Scheduling and planning
Customer retention
Team leadership
Problem-solving
Customer service
Cross-functional coordination
Operations management
Timeline
Bachelor of Science - Food Science And Nutrition
UCSI UNIVERSITY
04.2001 -
Operation Manager
MyVantros Sdn Bhd
Nutrition Consultant
I-Linkage International
Nutritionist
WE Renee International
Nutritionist
National Kidney Foundation
QA Executive
Delifrance M Sdn Bhd
Mandarin Interpreter -Freelance
AM-Interpretiv
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