Phang Lai Ngor

· Create test cases based on UAT requirements.

· Researches test data and create or manages the UAT test cases.

· Verifies any changes to existing information and ensures that all necessary data is available.

· Creates or manages any baselining rules needed for the product.

· Ensures the test cases are complete, accurate, and up-to-date.

· Communicate changes to the User Acceptance Testing (UAT) scope to all stakeholders.
running tests on individual components

· conducting end-to-end regression testing and tracking down bugs

· validating application functionality and usability,

· discovering defects in code or design flaws before launch,

· creating test cases and test scenarios

Coordinating test execution and test resources on various platforms with different devices.

· executing effective tests based on project and product manager input

· Working closely with project managers or product owners to discuss project status and any [potential] issues that may arise

· documents UAT results and provide daily or weekly status report for progress

· And providing feedback on project performance.

· UAT testers are responsible for planning and controlling tests, ensuring they are within budget and on deadline.

· They also create test plan/s, test profiles and concepts, coordinate test cases, and document results.

· Note any successful past use cases in order to improve current and future test outcomes.

Develop testing programs, test data, test cases, and UAT test plans.

· Create Execute UAT tests and log any issues found

• Documented customer calls in full to minimize confusion in future calls and facilitate complete resolutions to individual issues.
• Communicated with management about trends in customer calls to help team efficiency and success.
• Troubleshot customer service issues with methodical approach, eliminating impossible quickly and focused on implementing relevant, actionable solutions.
• Multitasked effectively to simultaneously handle website chat and telephone customers' needs.