Summary
Overview
Work History
Education
Skills
Languages
References
Personal Information
Languages
Timeline
Generic

PETRINA GERALDINE ELVIN

SUBANG JAYA

Summary

Enthusiastic senior HR person who is results-driven, whether as a sole distributor or collaborating within a team's success through hard work, resilience, attention to detail, and excellent organizational skills. Driven and decisive professional offering several years of experience managing human resources functions to deliver compliance and personnel communication.

Motivated and passionate about establishing my career goal by expanding my career progression within the Human Resource spectrum at a reputable multinational organization to broaden my knowledge, skills, and experiences to learn, grow, and excel in any industry. Experienced as a trained user of iHROS, MYDEV, SAP HR, Oracle HR, Workday HR, PeopleSoft MyHR, and other Learning Management System (LMS) tools such as L@IBM and SAP SuccessFactors.

Actively seeking an opportunity to work in an environment where I can undertake more challenging duties, responsibilities, or tasks assigned or performed by myself in delivering a customer-centric manner.

Overview

16
16
years of professional experience

Work History

Senior HR Specialist

CACEIS (formerly RBC Investor & Treasury Services)
Putrajaya, Selangor, Malaysia
07.2023 - Current
  • Conducted exit interviews and completed employment termination paperwork.
  • Developed and documented HR procedures to refine processes and drive compliance with policies.
  • Serve as the first point of contact for employees, delivering high-quality service and support in a timely manner.
  • Provide day-to-day HR advisory and tactical support to employees and managers related to the HR platform, iHROS.
  • Accountable for delivering operational HR services for AIA Medical Insurance and FlexBenefits enrollment on a monthly basis.
  • Manage data and workflow, ensure data accuracy, and timely data are updated by validating staff movements and changes in the HR system, ensuring correct changes are updated by managers on a daily and monthly basis in the HR system.
  • Assist and support with Employment Pass and Professional Visit Pass.
  • Keep abreast of technical innovations, provide insights on best practices, and recommend any improvement changes.
  • First point of contact for any technical issues and glitches when uploading GOALS, or updating Performance Review Forms in the MYDEV tool.
  • Verify Employment Verification Forms for ex-employees received by background screening vendors.
  • Support and lead the process improvement and digitalization of HR projects, initiatives, and enhancements. Assess current HR processes to identify areas for improvement.
  • Develop and implement plans to enhance digitalization, automation, and overall efficiency within HR Services function.
  • Manage askHR mailbox inquiries sent by employees and managers regarding all HR-related issues, iHROS, MYDEV systems, and individual benefits within the Service Level Agreement timeline.
  • Process HR service requests and transactions with a high degree of accuracy and adherence to regulations, policies, guidelines, and procedures.
  • Local HR contact point for business stakeholders for topics related to HR.
  • Escalate to Subject Matter Experts (SMEs) if functional expertise is needed.
  • Educate employees, and encourage the use of self-service tools such as intranet content, FAQs, user guides, and Employee/Manager Self-Service in our HR systems.

HR Advice Rep - APAC

RBC Investor & Treasury Services
Cyberjaya, Selangor, Malaysia
01.2022 - 06.2023
  • Provided user support on a variety of technical issues related to system operations.
  • Provided guidance to junior staff members regarding problem resolution techniques.
  • Resolved complex technical issues escalated from Help Desk personnel.
  • Conducted training sessions for users on new applications or systems functions.
  • Maintained positive working relationship with fellow staff and management.
  • Performed troubleshooting, diagnostics and resolution of system problems.
  • Managed user access permissions based on job roles within the organization.
  • Support RBC colleagues in the Asia-Pacific region with day-to-day support on the HR platform Workday. This includes navigational support on how and where to find information on HR policies, procedures, and the completion of tasks.
  • Trained as a subject matter expert on the Workday tool.
  • Manage requests via the ServiceNow tool, email, and by phone to internal employees.
  • Engage or escalate as required to HR teams and business colleagues' expertise to resolve.
  • A critical point of contact for continuous improvement and development of new processes and programs with the Global HR Team, Business Partners, and Talent Strategy Teams.

Regional Project Coordinator

International SOS (M) Sdn Bhd
Kuala Lumpur
12.2020 - 12.2021
  • Be the Asia expert on how to use PPS software.
  • Conduct training to country teams (Operations, Medical, IT, Site Liaison and site Medical Staff) on the roll-out methodology of Project X.
  • Conduct in-person and remote training to site staff on how to use PPS Software.
  • Provide technical support to country teams and site staff on usage of PPS Software (consultation logs, inventory modules, etc…).
  • Track, document and report on roll-out progress and challenges.
  • Tracks and provides reports on utilization of PPS.
  • Generate all PPS related reporting for client meetings and QBRs.
  • Monitors Oryx Data Compliance across the region by generating utilization reports and following up with the relevant stakeholders to ensure action and compliance.
  • Ad Hoc tasks as assigned when required.
  • To work within, promote and ensure compliance with International SOS' Work Health and Safety, policies, practices, Equal Employment Opportunity (EEO) and corporate values.
  • Participate in the development and maintenance of a safe and healthy workplace.
  • Undertake all mandatory OH&S training as required.
  • Comply with any reasonable instructions, policies, procedures or safe work practices given by Intl.SOS in adhering to safe work procedures.
  • Co-operate with management in its fulfilment of its legislative obligations.
  • Take reasonable care to ensure their own health and safety and the safety of others.
  • To report any injury, hazard or illness as soon as possible to their supervisor.

Senior HR Analyst - People Operations

CBRE ASIA PACIFIC
Kuala Lumpur
08.2019 - 05.2020
  • Reviewed existing policies and procedures to make recommendations for enhancing HR operation processes.
  • Partnered with Operations Service Excellence Team to establish and develop Standard Operating Procedures (SOP) for onboarding process.
  • Handled all HR matters with resolution tasks and delivered technical assistance to all levels of employees of their inquiries related to employee life cycle, compensation and benefits, employee services, competency & performance and payroll via Case Management Tool - Service Now tickets, email or phone.
  • Provided troubleshooting and technical assistance in use of PeopleSoft MyHR system.
  • Oversaw all HR needs for approximately 500 - 1000 headcount employees across Singapore and Malaysia locations providing end-to-end solutions related to HR queries and matters for instance; leave of absence / absence management data in the system, leave data administration, return to work, leave extension and cancellation administration.
  • Maintaining of employee data in Peoplesoft MyHR and update employee movements which includes on-boarding, offboarding and all other data processing such as hiring, transfer, promotion, termination, resignation and personal data changes and updates in HRIS in timely manner.
  • Produce employee documentation as per defined processes and requests, highlighting gaps to Team leader.
  • Maintain compensation and benefits data in the system (salary data changes, employee bonus data, off-cycle salary increment etc.).
  • Perform administration on all documentations including, but not limited to, policies, summary plan description, invoices, contracts, P-Filing via EDM tool, and other compliance documentations using built-in templates in the system.
  • Perform quality checks for data entry and source of documents, review data requests against Job Architecture and System tables in PeopleSoft MyHR.
  • Escalate non-standard or exception requests for approval/ issues in timely manner regarding HR-related matters to HR Operations Manager.
  • Preparation of Long Service Awards (LSA) Certificates as well as updating of cash rewards in PeopleSoft MyHR system and distribution of certificates to each employees respectively on monthly basis.
  • Involved in Project Migration in acquiring business from Singapore to our Shared Service Centre in Malaysia that includes transitioning of all On-boarding process.
  • Perform and verify Background Screening / Checks for all new hires via RISQ & QUESTNET system before employee profile is created in PeopleSoft MyHR.
  • Analyzed issues and employed improvement processes.
  • Contributed to annual performance appraisals by working with supervisors to achieve consistency and compliance with established procedures.

Learning and Development Coordinator

CBRE ASIA PACIFIC
Kuala Lumpur
06.2018 - 08.2019
  • Creation of e-Learning courses and program which includes evaluation analysis and feedback reporting to employees within Malaysia and Singapore region.
  • Collate and update courses and class schedules for the business as required and providing subject matter expertise on all courses, materials and lesson plans.
  • Update the course related information (schedule, instructor, fees, audience) in the LMS as well as course completions manually.
  • Manage APAC and LOB training catalogue and upload of related training content.
  • Generate training related reports such as course completions, course evaluation, and training hours and manage distribution to key stakeholders across the business.
  • Produce monthly and quarterly APAC LMS dashboard report.
  • Assign required mandatory trainings to all new hires.
  • Assist employees by providing guidance and assistance on troubleshooting LMS technical glitches encountered pertaining to course related matters (as a second and third level administrator in the LMS support structure). First level LMS queries are managed via IT Service Desk.
  • Manage notifications within the LMS.
  • Promote LMS offering across the APAC business through effective communication activities.
  • Provide feedback to the regional L&D team on LMS issues.
  • Participate in monthly global LMS administrator calls to continue to build own LMS knowledge and competency.
  • Worked closely with instructors to prepare online materials, content, and tools to facilitate training globally.
  • Reached out to vendors to evaluate available external courses.
  • Teamed with subject matter experts in evaluation and revision of training tools in order to continually improve learning platforms.
  • Collaborated with administrators to determine course objectives.
  • Increased employee satisfaction by resolving technical or system glitches and issues encountered in LMS tools.

HR Coordinator

NOBLE OFFSHORE DRILLING (M) SDN BHD
Kuala Lumpur
09.2015 - 12.2016
  • Excellent time management skills - ability to plan, set priorities and meet deadlines by achieving to prove myself that I could accomplish my responsibilities within the deadline given handling both administrative and HR function in an orderly manner.
  • Involved as a point of contact in the applications of all crew safety passports corresponding directly with different departments, clients and management having to met and deliver the results within the short period of time.
  • Responsible for timely and accurate processing of monthly payroll for all offshore workers via Time Software System and ensure salary slips are duly distributed monthly.
  • Provide support and guidance to all crew on the rig with regards to diversity, employee relations, progressive discipline and performance management issues.
  • Maintain all offshore workers' databases in Workday system ensuring their profiles are updated in a timely manner since the start of their employment till the end of their employment in the organization.
  • Responsible for staffing rigs with the best qualified candidates and best team fit for assigned rigs and provide other ad hoc assistance as and when deemed necessary.
  • Involved in daily operational functions with the Operations Manager and bi-weekly conference calls with the Operations and recruitment team and work closely with finance department in submitting monthly report of crew deficiencies, turnovers, new hires and short service employees for client re-billing / back charges on monthly basis.
  • Sound knowledge of the Malaysian Employment Acts & Labour Laws and grievance procedure in line with the applications of travel Work VISAS / Permits for all expatriates and West Malaysians working in Sabah Waters as well for office based staffs who are non- Malaysians.

HR Administrator Cum Crew Coordinator

SEADRILL OFFSHORE (M) SDN BHD
Kuala Lumpur
11.2012 - 07.2015
  • Involved in all HR and administration matters pertaining to offshore employees which includes maintaining their profiles as well as their yearly performance appraisals are up-to- date in the Oracle system.
  • Responsible for timely and accurate processing of monthly payroll for all offshore workers via Time Software System and ensure salary slips are duly distributed monthly.
  • Responsible for staffing rigs with the best qualified candidates and best team fit for assigned rigs, employee movements in terms of handling contracts, renewals or cancellations of Insurance entitlements for those new and leaving company, appointment / termination, employees status change, lay-offs preparation and medical benefits.
  • Responsible in organizing trainings and monitoring of all seafarers crews' trainings based on their offshore training matrix competencies via SkillsXP system by generating and presenting reports to Rig Manager and Training Manager on the status of the training deficiencies and provide other ad hoc assistance as and when deemed necessary.
  • Involved in the daily operational functions with the Operations Manager and bi-weekly conference calls with the Operations and recruitment team as well as working closely with the finance department in the submission of reports on crew deficiencies, turnovers, new hires and short service employees for client re-billing / back charges on monthly basis.
  • Sound knowledge of the Malaysian Employment Acts & Labour Laws and grievance procedure in line with the applications of travel Work VISAS / Permits for all expatriates and West Malaysians working in Sabah Waters as well for office based staffs who are non- Malaysians.

Learning Delivery Administrator

IBM MALAYSIA
Cyberjaya
05.2011 - 09.2012
  • Maintaining all learning information and handling of roster creations via GLDS system in the L@IBM tool for all related curriculum, skills, learning activities, offerings, packages, resources, enrollments, and completions as well as generating reports and monitoring undelivered modules / courses to employees of IBM.
  • Responsible in enrollment request, sending calendar invitations, graduation notes, soft-copy certificates and/or to learners and/or managers as well as monitoring and tracking learners' enrollment status (including periodic update and send to program owner) via survey assignment & skills gap administrator program.
  • Responsible in providing courteous and professional support of sending reminders to learners (employees of IBM) to partake in regards to their prerequisites should they be required to produce relevant reports to the learning team and their line managers of having to fulfill their core learning as part as their KPIs.

Local Case Work Advisor

SHELL MALAYSIA
Kuala Lumpur
04.2010 - 03.2011
  • As a Tier 2 case advisor and a first point-of-contact supporting Malaysian employees and managers on requests escalated to our daily queue in our emails in a form of cases related to various HR processes; for instance new hires, domestic or intercompany transfers, repatriations, relocation support, promotions or demotions, end of contract services, or terminations, voluntarily or involuntarily resignations by resolving them via SAP system.
  • Knowledge in the Malaysian Acts & Labour Laws. Provide other ad hoc assistance as and when deemed.

HR Admin Assistant

APL NOL (M) SDN BHD
Subang Jaya
09.2009 - 03.2010
  • Fully responsible for the day to day HR and administrative functions including but not limited to recruitment, administration preparations for Liner & Logistics divisions by maintaining the HRIS system and generating report on attendance & tardiness on weekly basis for all three (3) branches; Johor, Penang & Subang Jaya.
  • Responsible in maintaining and updating training reports such as PMP, analyze the monthly attendance for Customer Service Reps that does overtime for rewards and recognition.
  • Knowledge in creation of Purchase Orders (PO) via Walker system for payment.

Education

Human Resource Management -

UNIVERSITY OF SOUTHERN QUEENSLAND
AUSTRALIA
03.2009

Diploma in Business Management -

SEGI UNIVERSITY
MALAYSIA
04.2008

Skills

  • Microsoft Office Intermediate
  • SAP HR Intermediate
  • Oracle HR Advanced
  • Technical support
  • Labor law compliance
  • Team collaboration
  • Human resources management systems
  • Administrative assistance
  • Time management abilities
  • Continuous improvement
  • HR Consultation
  • HR information systems
  • PeopleSoft MyHR Advanced
  • Data management
  • Workday administration

Languages

Native, Fluent

References

Will be provided upon request

Personal Information

Title: Senior HR Analyst

Languages

English
First Language
Malay
Upper Intermediate (B2)
B2

Timeline

Senior HR Specialist

CACEIS (formerly RBC Investor & Treasury Services)
07.2023 - Current

HR Advice Rep - APAC

RBC Investor & Treasury Services
01.2022 - 06.2023

Regional Project Coordinator

International SOS (M) Sdn Bhd
12.2020 - 12.2021

Senior HR Analyst - People Operations

CBRE ASIA PACIFIC
08.2019 - 05.2020

Learning and Development Coordinator

CBRE ASIA PACIFIC
06.2018 - 08.2019

HR Coordinator

NOBLE OFFSHORE DRILLING (M) SDN BHD
09.2015 - 12.2016

HR Administrator Cum Crew Coordinator

SEADRILL OFFSHORE (M) SDN BHD
11.2012 - 07.2015

Learning Delivery Administrator

IBM MALAYSIA
05.2011 - 09.2012

Local Case Work Advisor

SHELL MALAYSIA
04.2010 - 03.2011

HR Admin Assistant

APL NOL (M) SDN BHD
09.2009 - 03.2010

Human Resource Management -

UNIVERSITY OF SOUTHERN QUEENSLAND

Diploma in Business Management -

SEGI UNIVERSITY

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