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Petrina Pachiappan
Sales Executive
Klang,Selangor
Summary
Passionate Advertising Sales Executive offering expertise in creating robust sales pipelines, achieving high sales goals and building long-term relationships. Proficient in quickly recommending options to customers to help meet market reach goals. Outstanding team leadership record. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Sales position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
12
12
years of post-secondary education
3
3
Languages
Work History
Digital Sales Executive
HSBC Bank (M) Berhad
KUALA LUMPUR, 55188
08.2022 - Current
- Helped customers in determining design and layout of sold and spec ads.
- Created and presented media and advertising packages to prospective customers.
- Developed sales leads and uncovered new business opportunities through prospecting and cold calling.
- Increased sales average through prospecting for new business at networking events and cold calling.
- Contacted clients in person and on telephone to obtain feedback about services purchased.
- Prepared and delivered sales presentations to businesses to sell new advertising programs.
- Oversaw financial sales to monitor compliance with legal requirements and company policies.
- Educated employees on promotional installment programs, origination processes and compliance requirements related to finance.
- Collected data on competitors' pricing and promotions through primary and secondary research techniques.
- Implemented initiatives to improve customer satisfaction and increase repeat business.
- Led project team to develop policies and procedures incorporating customer input.
- Developed incentives, achieving sales targets to increase revenue.
- Discussed financial options with clients and provided informed suggestions.
- Met with members to understand goals and recommend solutions to fit specific needs.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Offered competitive commercial banking solutions and retail financing options.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Educated and worked with clients on ROI terms to find accurate solutions.
- Liaised with customers and funding sources to identify and remove roadblocks to business funding.
- Targeted accounts at senior and executive levels and secured funding for future initiatives.
- Created and implemented strategic trading approaches.
Phone Banker
Standard Chartered Bank
Kuala Lumpur, 5700
11.2021 - 05.2022
- Helped customers complete online banking services and assisted with user access problems such as forgotten passwords.
- Completed transactions for customers and capitalized on opportunities to cross-sell products and services.
- Stayed current on changing products, services and policies to offer exceptional service to customers.
- Improved customer satisfaction by going above-and-beyond to answer questions and offer expert support.
- Used CRM system daily to maximize service opportunities and enhance communication.
- Assisted customers with banking needs and inquiries.
- Cross-sold credit cards, loans and other bank products.
- Counted, verified and handled bank deposits and armored car transactions.
- Executed wire transfers, stop payments and account transfers.
- Handled various accounting transactions.
- Generated monthly reports on customer activity and customer feedback.
- Processed applications for new accounts.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Calculated fees due, interest and change for customer transactions.
- Monitored and verified suspicious activity on customer accounts.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
- Educated customers on online banking and mobile banking applications.
- Performed account maintenance by closing out accounts and changing customer addresses.
Telesales Officer
Sudong Sdn Bhd
Klang, Selangor
03.2020 - 03.2021
- Opened new accounts and documented personal, demographic, and payment information in system.
- Provided information about available products and services, membership details, and purchase advantages.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Observed and learned changing customer requirements and adapted sales strategies as needed.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Developed extensive knowledge of products and services to better assist customers.
- Educated customers on product and service benefits, explaining features and answering questions.
- Asked relevant questions to assist customers with selecting needed or requested products and services.
- Documented customer interactions and transactions, maintaining accurate records of all dealings.
Customer Service Executive
SUDONG SDN BHD
Klang, Selangor
07.2018 - 03.2020
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
- Developed working relationships with internal and external customers while assisting with account management duties.
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Described product and service details to customers to provide information on benefits and advantages.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Asked open-ended questions and researched issues in system to resolve various customer billing errors.
- Made reasonable procedure exceptions to accommodate unusual customer requests.
- Persuaded customers to sign up for customer loyalty program to generate additional company revenue.
- Corresponded with delinquent customers to collect payments and make billing arrangements.
- Informed customers of upcoming promotions and deals to boost sales.
- Evaluated interactions between associates and customers to assess personnel performance.
Education
NA - PRIMARY SCHOOL
SJK(T) SIMPANG LIMA
KLANG 01.2003 - 12.2009
SECONDARY - SPM
SMK SRI ANDALAS
KLANG SELANGOR 01.2010 - 12.2014
Skills
Marketing and advertising
Account development
Cold Calling
B2B sales
Potential client identification
Sales pipeline development
Client needs determination
Management collaboration
Client Development
Portfolio Management
Financial Management
CRM Systems
Interests
Singing
Music
Timeline
Digital Sales Executive
HSBC Bank (M) Berhad
08.2022 - Current
Phone Banker
Standard Chartered Bank
11.2021 - 05.2022
Telesales Officer
Sudong Sdn Bhd
03.2020 - 03.2021
Customer Service Executive
SUDONG SDN BHD
07.2018 - 03.2020
SECONDARY - SPM
SMK SRI ANDALAS
01.2010 - 12.2014
NA - PRIMARY SCHOOL
SJK(T) SIMPANG LIMA
01.2003 - 12.2009