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Petrina Pachiappan
Sales Executive
Klang,Selangor
Summary
Passionate Advertising Sales Executive offering expertise in creating robust sales pipelines, achieving high sales goals and building long-term relationships. Proficient in quickly recommending options to customers to help meet market reach goals. Outstanding team leadership record. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Sales position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
12
12
years of post-secondary education
3
3
Languages
Work History
Digital Sales Executive
HSBC Bank (M) Berhad
KUALA LUMPUR, 55188
08.2022 - Current
- Helped customers in determining design and layout of sold and spec ads.
- Created and presented media and advertising packages to prospective customers.
- Developed sales leads and uncovered new business opportunities through prospecting and cold calling.
- Increased sales average through prospecting for new business at networking events and cold calling.
- Contacted clients in person and on telephone to obtain feedback about services purchased.
- Prepared and delivered sales presentations to businesses to sell new advertising programs.
- Oversaw financial sales to monitor compliance with legal requirements and company policies.
- Educated employees on promotional installment programs, origination processes and compliance requirements related to finance.
- Collected data on competitors' pricing and promotions through primary and secondary research techniques.
- Implemented initiatives to improve customer satisfaction and increase repeat business.
- Led project team to develop policies and procedures incorporating customer input.
- Developed incentives, achieving sales targets to increase revenue.
- Discussed financial options with clients and provided informed suggestions.
- Met with members to understand goals and recommend solutions to fit specific needs.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Offered competitive commercial banking solutions and retail financing options.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Educated and worked with clients on ROI terms to find accurate solutions.
- Liaised with customers and funding sources to identify and remove roadblocks to business funding.
- Targeted accounts at senior and executive levels and secured funding for future initiatives.
- Created and implemented strategic trading approaches.
Phone Banker
Standard Chartered Bank
Kuala Lumpur, 5700
11.2021 - 05.2022
- Helped customers complete online banking services and assisted with user access problems such as forgotten passwords.
- Completed transactions for customers and capitalized on opportunities to cross-sell products and services.
- Stayed current on changing products, services and policies to offer exceptional service to customers.
- Improved customer satisfaction by going above-and-beyond to answer questions and offer expert support.
- Used CRM system daily to maximize service opportunities and enhance communication.
- Assisted customers with banking needs and inquiries.
- Cross-sold credit cards, loans and other bank products.
- Counted, verified and handled bank deposits and armored car transactions.
- Executed wire transfers, stop payments and account transfers.
- Handled various accounting transactions.
- Generated monthly reports on customer activity and customer feedback.
- Processed applications for new accounts.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Calculated fees due, interest and change for customer transactions.
- Monitored and verified suspicious activity on customer accounts.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
- Educated customers on online banking and mobile banking applications.
- Performed account maintenance by closing out accounts and changing customer addresses.
Telesales Officer
Sudong Sdn Bhd
Klang, Selangor
03.2020 - 03.2021
- Opened new accounts and documented personal, demographic, and payment information in system.
- Provided information about available products and services, membership details, and purchase advantages.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Observed and learned changing customer requirements and adapted sales strategies as needed.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Developed extensive knowledge of products and services to better assist customers.
- Educated customers on product and service benefits, explaining features and answering questions.
- Asked relevant questions to assist customers with selecting needed or requested products and services.
- Documented customer interactions and transactions, maintaining accurate records of all dealings.
Customer Service Executive
SUDONG SDN BHD
Klang, Selangor
07.2018 - 03.2020
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
- Developed working relationships with internal and external customers while assisting with account management duties.
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Described product and service details to customers to provide information on benefits and advantages.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Asked open-ended questions and researched issues in system to resolve various customer billing errors.
- Made reasonable procedure exceptions to accommodate unusual customer requests.
- Persuaded customers to sign up for customer loyalty program to generate additional company revenue.
- Corresponded with delinquent customers to collect payments and make billing arrangements.
- Informed customers of upcoming promotions and deals to boost sales.
- Evaluated interactions between associates and customers to assess personnel performance.
Education
NA - PRIMARY SCHOOL
SJK(T) SIMPANG LIMA
KLANG 01.2003 - 12.2009
SECONDARY - SPM
SMK SRI ANDALAS
KLANG SELANGOR 01.2010 - 12.2014
Skills
Marketing and advertising
Interests
Singing
Music
Timeline
Digital Sales Executive
HSBC Bank (M) Berhad
08.2022 - Current
Phone Banker
Standard Chartered Bank
11.2021 - 05.2022
Telesales Officer
Sudong Sdn Bhd
03.2020 - 03.2021
Customer Service Executive
SUDONG SDN BHD
07.2018 - 03.2020
SECONDARY - SPM
SMK SRI ANDALAS
01.2010 - 12.2014
NA - PRIMARY SCHOOL
SJK(T) SIMPANG LIMA
01.2003 - 12.2009
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