Summary
Overview
Work History
Education
Skills
Reference
Accomplishments
Timeline
Generic

Peter Raj Veeriah

Specialist, Fraud And Risk
51 Persiaran Tasek Timur 23 Taman Seri Gaya

Summary

Experienced and results-driven Fraud and Dispute Analyst with a strong track record in detecting, investigating, and mitigating fraudulent activity across financial services. Proficient in chargeback management, transaction monitoring, and regulatory compliance, with deep expertise in data analysis, KYC, and fraud prevention strategies. Adept at cross-functional collaboration to resolve complex cases and improve operational efficiency. Committed to maintaining high ethical standards while safeguarding organizational assets.

Overview

4
4
years of professional experience
3
3
Languages

Work History

Specialist Fraud and Risk

Centauri Services and Technology Sdn Bhd (OKG)
10.2024 - Current
  • Evaluated customer data to identify and prevent various fraudulent activities, ensuring early detection and mitigation.
  • Maintained up-to-date knowledge of fraud-related regulations, ensuring full compliance with internal policies and external legal guidelines.
  • Conducted thorough investigations into suspicious cases, enabling timely resolution and minimizing financial losses.
  • Monitored customer accounts and transactions to detect abnormal behavior, suspicious fund movements, and high-risk activities.
  • Reviewed transactions and receipts to spot irregularities, discrepancies, and potential fraud indicators.
  • Investigated chargeback and fraud claims, analyzing loss trends to enhance fraud detection strategies.
  • Analyzed trading and behavioral patterns, flagging suspicious accounts to prevent further exploitation.
  • Reviewed customer transactions for signs of fraud, including account takeover, friendly fraud, identity theft, and other emerging threats.
  • Resolved customer issues efficiently within the scope of existing service level agreements (SLAs).
  • Manage an average of 30 case alerts, emails, and in-app RFI questionnaires daily, ensuring timely review and resolution of potential fraud cases
  • Identified emerging fraud trends by conducting regular market research and staying aligned with industry best practices.
  • Analyzed financial statements to uncover potential irregularities and fraudulent activity.

Fraud Analyst

Deriv Services Sdn Bhd
04.2024 - 10.2024
  • Identified emerging fraud trends by conducting regular market research and staying updated on industry best practices.
  • Streamlined communication channels between internal departments, enabling swift action to be taken in response to potential fraud risks.
  • Conducted thorough investigations on suspicious cases, ensuring timely resolution and minimizing financial impact.
  • Enhanced detection capabilities for potential fraudulent activities through regular review of account transactions and patterns.
  • Analyzed large amounts of data to find patterns of fraud and anomalies.
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
  • Evaluated customer data to identify and prevent fraudulent activities.
  • Handle chargeback cases by working with card processors to provide evidence and minimize chargeback losses to the company.
  • Review and analyze fraud dispute cases raised by card processors.
  • Analyzed financial statements to identify discrepancies, irregularities and fraudulent activity.

Dispute Analyst

American Express Malaysia Sdn Bhd
11.2021 - 03.2024
  • Execute investigations and analysis of Cardholder disputed transactions from both Singapore and Hong Kong market compliant with policies and procedures and ensure issues are resolved effectively.
  • Analyzed, researched and resolved payment claims within required timeframes.
  • Adhered to department processes, procedures and goal expectations for case investigations.
  • Used sound judgment and available resources to make well-informed decisions.
  • Drove dispute resolutions using effective problem-solving and by guiding mutual understanding of opposing viewpoints
  • Prepared written opinions or decisions regarding cases
  • Escalate unauthorized/fraudulent concerns identified from dispute findings and collaborate with Fraud team for resolution.
  • Liaising with merchants and other business functions to effectively investigate dispute and develop healthy partnership with internal team to enhance investigative process and to minimize company risks.
  • Record and document incoming emails from cardholders, merchants, and internal teams.
  • Response to card member inquiries, inform outcome and obtain additional information by calling or sending email.
  • Kept up to date on industry information, system changes, network rules and compliance issues
  • Collaborated with team members to improve dispute resolution processes and increase departmental efficiency

Education

BBA - Finance Service

Universiti Pendidikan Sultan Idris
Tanjong Malim, 08
04.2001 -

High School Diploma -

Politeknik Ungku Omar
Ipoh, 08
04.2001 -

Skills

  • Fraud investigation

  • Effective Communication

  • Dispute Resolution

  • Data Analysis

  • Customer Due Diligence

  • Financial transaction analysis

  • Fraud detection analysis

  • KYC regulations

  • Identification of fraud patterns

  • Attention to details

  • Problem-solving

Reference

  • Upon Request

Accomplishments

    Achievements

  • Selected as finalist in a Global Dispute Hackathon, presenting process improvement ideas to executive leadership.
  • “Rock Star” Award for consistently high dispute case performance.
  • Kaizen Master Award for implementing error-reduction initiatives.
  • Spotlight Award (May–Aug 2023) for highest case closure rates.
  • Recognized as Team MVP for 3 consecutive months (Jan–Mar 2025) for delivering top-tier productivity and quality scores, directly contributing to improved team performance and operational efficiency.

Timeline

Specialist Fraud and Risk

Centauri Services and Technology Sdn Bhd (OKG)
10.2024 - Current

Fraud Analyst

Deriv Services Sdn Bhd
04.2024 - 10.2024

Dispute Analyst

American Express Malaysia Sdn Bhd
11.2021 - 03.2024

BBA - Finance Service

Universiti Pendidikan Sultan Idris
04.2001 -

High School Diploma -

Politeknik Ungku Omar
04.2001 -

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Peter Raj VeeriahSpecialist, Fraud And Risk