Accomplished Manager with a proven track record at Dr.Emas, enhancing team productivity and customer satisfaction through strategic planning and effective communication. Skilled in operations management and problem-solving, achieving significant cost savings and fostering strong supplier relationships. Demonstrates exceptional team leadership and decision-making abilities.
• Successfully trained and mentored new team members in operational procedures and customer service techniques.
• Developed and implemented effective strategies to increase team productivity and customer satisfaction.
• Led weekly meetings to review progress and provide feedback to team members.
• Conducted comprehensive research to identify customer needs and develop marketing strategies.
As Sales Executive at Habib Jewels, I provide exceptional customer service and assist customers withtheir jewelry purchases. utilized my energetic work attitude and customer service expertise to create positive and personalized shopping experience for each customer
My responsibilities as an Operation Executives at SURVEY HYPERMARKET, was to manage the process ofall loading and unloading items to and from the stores of Softline department and besides that was toplan of promoting any events coming. Other than that, I also manage my department staff and promoterand making orders for new stock with all concern suppliers.
As a Purchasing Manager at Outlook Enterprise Sdn Bhd., I was responsible for managing the company purchasing activities. utilized my consultive sales skills and expertise in Microsoft Office to negotiatewith suppliers and obtain the best prices for materials and suppliers
Team leadership
Operations management
Strategic planning
Decision-making
Problem solving
Communication