Publisher
Peryadharshini Vijayan
Administration
Kuala Lumpur
Summary
Proven track record in enhancing customer satisfaction and loyalty, demonstrated during tenure through expert problem-solving abilities and active listening. Skilled in data entry and customer relations, consistently delivered high-quality outcomes, leading to significant repeat business. Achieved commendable resolution efficiency, underpinning a results-driven approach with a focus on impactful customer service.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Tunetalk
06.2024 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Educated customers about billing, payment processing and support policies and procedures.
Freelancer
Gogathergo
05.2023 - 08.2024
- Enhanced client satisfaction by delivering high-quality work within deadlines.
- Collaborated with clients to define project requirements and deliverables.
- Adapted quickly to changing project requirements, demonstrating flexibility and adaptability under pressure.
- Developed customized solutions to address unique client needs, resulting in repeat business and referrals.
Customer Service Representative
E-commerce Platform
06.2023 - 12.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Front Desk Cum Admin
Osmosis Spa
01.2022 - 06.2022
- Enhanced guest satisfaction by providing efficient check-in and check-out processes.
- Supported sales team initiatives by upselling available rooms or packages when appropriate opportunities arose during daily operations.
- Balanced daily cash drawers meticulously; reconciled any discrepancies and prepared accurate reports for the accounting department.
Education
ACCA - Accounting And Finance
ACCA
Kuala Lumpur, Malaysia 04.2001 -
High School Diploma -
Malvern International College
Kuala Lumpur, Malaysia 04.2001 -
Skills
Customer Service
Software
Interests
Reading books / magazines
Timeline
Customer Service Representative
Tunetalk
06.2024 - Current
Customer Service Representative
E-commerce Platform
06.2023 - 12.2023
Freelancer
Gogathergo
05.2023 - 08.2024
Front Desk Cum Admin
Osmosis Spa
01.2022 - 06.2022
ACCA - Accounting And Finance
ACCA
04.2001 -
High School Diploma -
Malvern International College
04.2001 -
Similar Profiles
Jack GooJack Goo
Senior Chef De Partie at Ilham Dining ConceptSenior Chef De Partie at Ilham Dining Concept
Nafisah Binti AsraruddinNafisah Binti Asraruddin
Staff Liquefaction at PETRONASStaff Liquefaction at PETRONAS
Vishal GoleVishal Gole
Associate Consultant - Technical Manager at TCSAssociate Consultant - Technical Manager at TCS