Penny Ong

• Managed team of five members in supporting and delivering organizational reports.
• Implemented automation processes for routine data collection tasks, reducing manual effort and increasing efficiency.
• Automated report generation to different business divisions, reducing waiting time from weeks to days
• Discovered missing sales data and successfully recuperated the lost revenue.
• Analyzed large amounts of data to identify trends and find patterns, signals and hidden stories within data.
• Performed root-cause analysis on data-related system problems to recommend or execute corrective action.
• Developed and maintained data warehouses and data marts to support business operations.
• Collaborated with stakeholders to identify business needs and data sources.
• Optimized data warehousing architecture, ensuring seamless integration of multiple data sources.
• Worked well in team setting, providing support and guidance.

• Big data analytics project for Stock Exchange
  • Led team of fifteen members, overseeing roles including data scientist, business analyst, business intelligence developer, and tester in implementing big data project.
  • Contributed to designing end-to-end big data architecture, covering components such as data ingestion, storage, processing, analysis, and visualization.
  • Acted as team leader in group projects, delegating tasks and providing feedback
  • Communicated with project manager and stakeholder on business requirements gathering.
  • Performed performance tuning and optimization activities to enhance efficiency and reliability of big data platform.
  • Identified issues, analyzed information and provided solutions to problems
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Managed time efficiently in order to complete all tasks within deadlines
  Business intelligence Pillar
  • Directed team of six members specializing in Business Intelligence, comprising two BI architects and four BI developer
  • Delivery Business Intelligence project timeline estimates to Head of Solution & Delivery.
  • Boosted team expertise through continuous training initiatives, fostering a culture of collaboration and knowledge sharing among colleagues.

Pre-sales Business Intelligence Initiative
• Collaborated with two pre-sales team members to develop a customized Proof of Concept (POC) solution for Business intelligence.
• Illustrated the alignment of the business intelligence solution with their business objective.
• Facilitated seamless handover of Proof of Concept (POC) initial BI solution and client feedback to development team upon successfully conversion of POC into project.

Market Research Project , UK & US
• Supported and enhanced the system for a duration of three years.
• Offered on-site support every six months for system maintenance and assistance.
• Established strong rapport with clients during on-site support engagements.
• Analyzed system issues and client feedback, working closely with the development team to pinpoint and address root causes.
• Delivered on-site technical consultancy for the construction of data warehouse and implementation of business intelligence solutions for global market research firm based in the US.

• Managed team of three reporting members in designing, building and deploying enterprise solutions for both market survey system and airline vehicle maintenance tracking system.
• Implemented automated reporting processes, including automatic report generation and notification for report recipients.
• Received COE( Center of Excellence) award in recognition of consistent performance and dedicated service to company

• Enhanced the existing broker system by incorporating new features.
• Completed tasks assigned by team within designated timelines.
• Conducted research to identify and propose appropriate reporting tools for seamless integration into the existing system.

• Involved in TMS (Training Management System) project
• Used ASP.net and Oracle database in building multilingual support, code maintenance, debugging and data integration
• Successfully completed data migration from legacy system to Oracle database.